American Call Center Services
When it comes to live or automated phone support, call centers in America have rightly earned a stellar reputation compared to offshore client contact portals. When your customers are re-routed to an offshore client service platform, they rightly wonder whether their concerns are being addressed – particularly if your company is headquartered in the United States.
TeleDirect is the #1 business process outsourcing (BPO) solution for call center support, and we realize the benefits of expanding your call center services on a global scale. But we’re also aware that, for some customers, having a call center in the USA means everything.
If establishing an American call center is your top priority, TeleDirect has the solution you need. From appointment setting to follow-up communication to integrated lead response management, our US based call center gives you an outsourced advantage over the competition.
What can you expect from TeleDirect’s America call center network:
- Reliable live agent support. With your call center based in the USA, your business is better positioned to receive professional live agent assistance. For example, even if your firm has its headquarters in the Eastern time zone, agents on the West coast can still offer support. TeleDirect’s US based call center is your best option for domestic phone support – our call center in America offers unrivaled expertise.
- English expertise. Our American call center agents speak fluid English, and our advanced call center platform includes automated responses in English. So whether you’re looking to gain 24/7 answering services or live, client-focused expertise, TeleDirect has a solution in store!
- US based call center. If your business has operations in North America (and specifically, the United States), having your client contact portal infrastructure and live agents in America simply makes sense. Training time is streamlined. Little, if any, language barriers exist. And domestic agents and in-country technical expertise also provides additional advantages than often go unnoticed, such as greater productivity and professional performance metrics.
- American industry assistance. TeleDirect specializes in call center support and a robust, powerful customer contact platform, but this expertise isn’t limited to one or two sectors. From the insurance industry to healthcare to high-tech startups and beyond, our clients depend on TeleDirect to deliver consistent, competent, comprehensive call center service. And with our American call center programs, we deliver each and every time!
US Call Center Expertise & Domestic Answering Services
TeleDirect is the #1 option for American call center solutions. Since our call center platform is based in the USA, you’ll enjoy streamlined call center services around the clock. And since the US market is our backyard, we can implement an effective, easy-to-use program in no time!
To reach one of our US-based call center consultants, please give us a call at (800) 776-1081. You can also fill out our contact form to receive a custom, personalized business process outsourcing consultation. If you’re looking to implement an American call center and additional client interface services, look no further than TeleDirect. Our US call center platform will help give your customers the support they need – and the visibility and reputation your company deserves!