A 24/7 U.S. Based Contact Center
Outbound Call Center Services
- Simple pay-as-you-go pricing model
- Experienced in just about every industry
- Custom solutions for businesses of every size
Outbound Call Center Agents
At TeleDirect, we help businesses boost sales, improve customer engagement and streamline outreach efforts with expert outbound call center services. Our 100% U.S.-based, multilingual agents handle lead qualification, appointment setting and market research to drive business growth.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
Dedicated-icon
What Is an Outbound Call Center?
Outbound call centers focus on proactively reaching out to customers and prospects. Unlike inbound call centers — which handle incoming customer inquiries — outbound services are designed to increase revenue and enhance engagement.
Benefits of TeleDirect’s Outbound Call Center Services
Increased Sales & Lead Qualification
TeleDirect’s team specializes in converting potential leads into customers. By reaching out to interested prospects, following up with existing customers and nurturing sales opportunities, we help businesses increase conversion rates and drive revenue.
24/7 U.S.-Based Agents for Seamless Communication
We eliminate the challenges of offshore outsourcing by providing a fully U.S.-based team. Our agents work within your time zones, ensuring real-time collaboration and seamless communication. Whether it’s day or night, our dedicated team is available to connect with your customers.
Scalable Solutions for Any Business Size
Whether you’re a startup or a Fortune 500 company, our outbound call center solutions are customizable to fit your needs. We scale our team and technology to match your call volume, making sure you have the right support at the right time.
Improved Customer Engagement
From surveys to follow-ups, we help businesses build stronger customer relationships. Engagement-driven outreach ensures better feedback collection, enhanced brand loyalty and increased customer satisfaction.
Advanced Technology for High-Volume Support
TeleDirect leverages predictive dialing, CRM integration and real-time analytics to improve efficiency. Our technology helps businesses handle higher call volumes while providing exceptional service quality.
Industries We Serve
TeleDirect provides outbound call center solutions across multiple industries, including:
Healthcare
Patient outreach, appointment scheduling and satisfaction surveys.
Finance
Lead qualification, customer retention and fraud prevention outreach.
Retail and e-commerce
Order confirmations, promotions and customer feedback.
Technology
Product support, user engagement and software sales.
Travel and hospitality
Reservation follow-ups, customer loyalty programs and upselling.
Outbound Call Center Services We Provide
Lead Response Management
Respond to inbound leads faster and convert more prospects into paying customers. Our agents handle lead follow-ups across phone, email and social media to ensure timely responses and increased sales.
Market Research & Surveys
Gain valuable insights into customer preferences with our market research services. We conduct surveys and focus groups to help businesses refine their products, services and marketing strategies.
Telesales & Upselling
Our trained agents specialize in outbound sales and cross-selling to maximize revenue opportunities. Whether you need to upsell existing customers or reengage dormant leads, we help drive results.
Customer Retention Services
Keep your customers engaged and loyal with proactive retention strategies. We reach out to customers with personalized offers, loyalty incentives and reengagement campaigns.
Appointment Setting
Schedule appointments efficiently with decision-makers in key industries. We help businesses secure meetings with qualified leads, improving overall conversion rates.
Scheduled Call Backs
Ensure no customer request goes unanswered. Our scheduled call-back services reduce wait times and improve customer satisfaction.
Event & Seminar Registration
Streamline event participation with outbound calling support. We manage event registrations, reminders and attendance confirmations to ensure your event goes off without a hitch.
Outbound Call Centers vs. Outbound Contact Centers
Outbound call centers and contact centers focus on outbound communication, but there’s a key difference:
Outbound Call Centers:
Voice-focused: Agents primarily make phone calls to prospects and customers
Common uses: Sales outreach, customer retention, market research
Outbound Contact Centers:
Multi-channel approach: Agents engage via phone, SMS, email and chat
Common uses: Omnichannel customer engagement, automated follow-ups
Which Solution Is Right for Your Business?
Choosing between an outbound call center and an outbound contact center depends on your goals, audience and preferred communication methods:
Need personal, high-touch interactions? → An outbound call center is ideal for relationship-driven sales, customer retention and in-depth market research.
Want to scale outreach across multiple channels? → An outbound contact center is best for businesses looking to leverage automated follow-ups, SMS campaigns and email engagement.
TeleDirect provides both options, allowing businesses to choose the right solution to optimize their outbound communication strategy.
Why Choose TeleDirect?
Top-rated and awarded by Inc. Magazine 500/5,000 Fastest Growing Company Award Winner in 2014, 2015 and 2016.
In 2024, TeleDirect was rated one of the Top 5 Call Centers in the USA by Forbes, mentioned in DesignRush’s Top 10 Call Centers and ranked sixth in Giva Inc.’s Top 15 Call Centers.
One of Newsweek’s America’s Greatest Workplaces in 2024.
100% U.S.-based agents: No offshore outsourcing — our team works in your time zone for seamless communication.
Scalable solutions: We adapt to your business size and call volume, providing on-demand support whenever needed.
Get Started Today
At TeleDirect, we help businesses maximize their outbound communication efforts with scalable, high-quality call center solutions. Contact us today to get started!
Outbound Call Center Services
Lead Qualification
We offer enhanced lead qualification opportunities to help streamline your sales process and support your growth objectives.
Market Research
Gather valuable business intelligence effectively and efficiently with our team specializing in research and information gathering.
Patient Follow Up
Experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans.
Surveys & Feedback
Obtain actionable feedback with our surveys able to provided to your callers immediately to gain insight into satisfaction levels.
Customer Retention
Follow up with your clients and customers with targeted messaging and communication for a personalized experience.
Appointment Setting
We can integrate with your platform or use our system to set appointments, confirm dates and increase show rates.
Seminar & Event Registration
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Scheduled Callbacks
Never miss a call and opportunity to contact your customers with our unique feature allowing us to communicate at their convenience.
Outbound Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Service Industry Benchmark
Dedicated Customer Call Quality Assurance Score
Key Client ASA
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
Our Outbound Call Center Clients Are Saying
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Outbound Call Center Service FAQs
What are outbound call center services?
There are several! Your outbound contact center offers full outreach communication services, like lead response management, telesales, callbacks and reminders, bookings and more. We work as an extension of your company and use customized scripts and branding to ensure a cohesive client experience every time.
How can call center outsourcing help my business?
You hired your team for their industry-specific skills, not to make phone calls. Don’t let an overstretched staff erode the quality of your product. By outsourcing outbound call center services, your team can focus on their roles, and you can expect satisfied customers.
Are your outbound call center services available 24/7?
Absolutely. For many industries, there’s no “closing time.” In these cases, 24/7 capability is imperative. If your company requires after-hours outbound call center solutions, TeleDirect is here to deliver. Our live outbound agents are available all day, every day, across the United States.
Is your outbound sales call center HIPAA compliant?
Yes! HIPAA isn’t a “perk"; it’s a compulsory means of protecting sensitive data. Here at TeleDirect, we remain within industry-specific regulations and policies and ensure our software is HIPAA HiTech compliant. This, combined with our excellent recruitment and training standards, makes TeleDirect an ideal telemedicine resource.
How do your agents know how to handle my calls?
Our agents are highly trained and experienced in customer service and outbound communication. We also work with companies to create call center outbound scripts that reflect their unique branding, verbiage and business values. This helps provide assurance that your call agents are consistent and responding ideally.
How can we generate more leads?
Outbound calling services include lead response management, which consists of three parts. Our agents verify whether someone counts as a lead. If so, our team will qualify which leads could become customers. Finally, our team uses their outbound calling skills to help convert and close the deal.
What compliance standards do you maintain?
At TeleDirect, we take all regulations and standards seriously. We are powered by Amazon Web Services and Twilio and adhere to all appropriate standards and regulations: HIPA HiTech, ISO 27001 and PCI DSS. Furthermore, we work with each client to meet their standards and internal regulations.
Can you help me develop my dialogue plan/ scripting?
Of course! We know how hard your marketing team has worked to develop your unique brand. When we call your clients, they’ll receive the same brand experience they know and love from your social media presence, in-house interactions and product. Our scripts also help boost sales and efficient communication.
Which industries require outbound coverage?
Most of them! If you’ve ever needed to reach a customer or lead, whether it’s to resolve a case, answer a question, make a pitch or remind them about a booking, you’ve already required it. At TeleDirect, we offer complete outbound call center solutions to countless industries, from healthcare to e-commerce and everything in between.
What are the KPIs for outbound call centers?
The key to success. Metrics and KPIs are a great way to measure your outbound call center performance. This can help outgoing call center companies run more efficiently. Some of the most important KPIs to track include average handle time, average call length and calls per agent.
