Outbound Call Center

Most businesses understand the importance of providing fast, professional customer service over the phone. However, the time and expense of training and managing employees for outbound calls can be prohibitive. Not to mention the growing cost of securing more office space to handle the needs of your business. Why be limited to the number of cubicles in your office? That’s why more companies are turning to outbound call center services at TeleDirect to grow sales and provide better customer service teams.

Our dedicated agents work exclusively on your project and leverage customer specific training to reach out to prospects and customers on behalf of your company. The use of TeleDirect’s Dedicated Agent model has proven to increase our clients’ ability to scale and meet growth and retention demands. This increases your business’s effectiveness by allowing your internal teams to focus on the specific needs of your target market and your business.

Most people think of outbound call centers only as telemarketing callers. In reality, we provide a number of outbound call center solutions, including:

• Lead generation. Do your outbound call center services include built-in lead generation? TeleDirect’s flexible call center platform handles pressing customer concerns while simultaneously building future sales opportunities. Turn your main customer contact portal into a lead generating dynamo with our outbound call center tools and services. With TeleDirect, we make the complicated easy. Plus, our business-friendly business process outsourcing methods ensure your bottom line is always a priority.
• Market research.Outbound call centers services can benefit your business with useful (and actionable) market research metrics. Our call center platform includes advanced research methods to help your business find hidden opportunities for new business, or to improve on your existing products and services. Whatever your market research needs are, TeleDirect’s outbound call center services deliver exceptional value.
• Telesales and upsells. Never let a sales opportunity pass you by. TeleDirect’s call center capability includes sales scripts and other tele-friendly tools to maximize your potential sales figures. Effective outbound call center services should also embrace a two-way methodology; streamlined outreach strategies combined with a plan to increase inbound profits. Telesales and upsells are included as part of our market-oriented outbound call center platform.
• Surveys and feedback.Businesses usually focus on how their customers are doing. Are they satisfied with your products and services? Are their customer service expectations being met on a daily (or hourly) basis? TeleDirect’s outbound call center services include the best survey and feedback platform to keep tabs on your customers – and also keep track of how your business is handling customer expectations for products and services.
• Customer retention. Gaining new clients is important. Yet retaining them is even more critical to your company’s reputation. Without practical and purposeful outbound call center services, keeping clients is hard to accomplish. But TeleDirect helps you simplify your customer retention efforts with built-in technologies and tools to improve customer satisfaction. Keep your clients with TeleDirect’s outbound call center solutions – you concentrate on what your business does best, while we handle the outsourcing heavy lifting.
• Appointment setting.Face-to-face interaction knows no substitution. Whether it’s a monthly checkup or high-profile sales meeting, TeleDirect’s call center platform and appointment management keeps your customers on the radar at all times.
• Scheduled callbacks.Reminders are just one part of your outreach strategy. Let TeleDirect’s automated technology and live agent support keep the lines of communication open. Scheduled callbacks let your clients know you’re engaged. With active, on-point outbound calls, you’ll help establish professional (and profitable) relationships.
• And more

In addition, our outbound sales agents are tightly managed to ensure key metrics are hit and that the project meets our clients’ needs. We manage the project and provide feedback so that our service fits seamlessly into your day to day operations.  This way we make and manage the calls so they enhance rather than interrupt your company’s operations.

TeleDirect provides professional, competent live agents for a variety of business process outsourcing needs. Whether you need outbound call center support for high-volume, planned sessions or require a long-term solution for your outbound call center services, we have what you need. Give us a call today!

Advantages of Outbound Call Center Services

Using an outsourced outbound call center provides many benefits for companies that make high volumes of outgoing calls to customers and prospects. Here are the top 5 advantages:

• Save time and money.We use economies of scale and highly efficient outbound call center software to deliver services in a cost-effective manner. TeleDirect helps you optimize ROI for a variety of tasks and customer outreach initiatives. And thanks to our outbound call center software – we use the most advanced technology for all of our business process outsourcing – optimal efficiency is always ensured. Make your operation leaner. Weather the storm with TeleDirect’s proven outbound call center services.
• Grow sales.Our outbound call center agents receive extensive training in phone sales techniques and customer service. They also become experts in your product or service so they can answer all customer questions, highlight the benefits as well as the features, and motivate people to buy.
• Improve customer service.Bad service is one of the quickest ways to lose customers. Our outbound call services agents are trained to take orders, close sales, and resolve problems in a timely, professional manner. This results in a positive experience for customers and your business.
• Build your brand.Your company’s brand is one of its most important assets. Delivering positive, professional communications over the phone is one of the best ways to build it. This is especially true if you conduct most of your sales over the phone, or have a business where customers never come into your location.

TeleDirect enables your employees to focus on what they do best, which keeps your organization on track with your strategic goals. That’s just one reason our business process outsourcing (BPO) outbound call center services are so popular –and so effective!

Hiring the Best of the Best

If you think making outbound calls is simple or easy, think again. As with any profession, it requires a great deal of knowledge, training and practice to perform at a high level. So when you partner with a TeleDirect, you get highly trained phone specialists who enjoy what they do and are motivated to excel on behalf of your business. Call TeleDirect today to learn how we can help your business grow!

TeleDirect’s full-service capability includes much more for your call center, aside from our superior outbound services. Check out our complete services today – with our flexible and affordable call center platform, you will be glad you selected us for your call center needs.

To learn more about our outbound call center services, call us today at (800) 776-1081. If you’d like to receive a quote for our BPO call center services or go over specific call center solutions, fill out our customer contact form. Regardless, the best time to discover TeleDirect’s outbound call centers services was yesterday. Thanks for visiting TeleDirect – we look forward to elevating your outbound call center as soon as possible!

Outbound FAQs

What are outbound call center services?

Outbound call center services encompass your entire customer communication strategy. Complete communication is a two-way street, and outbound call center services enable effective outreach for a wide variety of channels and functions, including:

• Lead Generation
• Market Research
• Telesales & Upsells
• Surveys & Feedback
• Customer Retention
• Appointment Setting
• Seminar & Event Registration
• Scheduled Callbacks
• And much more

TeleDirect’s total outsourced solutions include outbound call center services for any size company. We’ll implement a flexible, affordable outbound sales call center system and other outbound services to ensure you can reach your customers.

How can call center outsourcing help my business?

With lead generation and sales-focused services, TeleDirect’s outbound call center software helps with customer satisfaction and thus client retention. With our market research capability, your business captures prime bottom line-boosting opportunities to promote sustained, steady growth. And because our outbound call center services are in constant communication with clients and customers (scheduled callbacks, appointments, etc.), they’re always in the loop about upcoming events, important meetings, and more.

TeleDirect’s outbound call center also allows you to focus on your core competencies, while our outsourced business solutions handle everything else!

Are your outbound call center services available 24/7?

Absolutely. Your outbound call center requires round the clock capability in today’s business environment. Rest one minute – even during non-business hours – and your competition will forge ahead. That’s why TeleDirect enables 24/7 access and operations support with our outbound call center services. Our agile, flexible software keeps customers in focus, while professional agents assist during critical peak volume periods. From automated software to trained staffing assistance, TeleDirect has your outbound call center services covered.

Are you HIPAA compliant?

If your company deals with patient medical records and other personal & sensitive data, HIPAA compliance isn’t just a nice to have – it’s mandatory. HIPAA stands for the Health Insurance Portability and Accountability Act, which confidentially protects patient medical records, personal data, health related information as is relates to doctors, hospitals, insurance programs, and health care providers. All of TeleDirect’s outbound call center software and outbound sales call center activities are HIPPA HiTech compliant.

We’re the ideal outsourced solution for the healthcare industry, and our outbound call center services help connect patients with care providers. From appointment follow-ups to important reminders, TeleDirect offers an active, always engaged communication platform for doctors, nurses, general care practitioners, and more.

How do your agents know how to handle my calls?

TeleDirect’s agents offer industry-specific expertise across a broad range of outbound call center services. With rigorous training and unmatched professionalism, TeleDirect’s agents bring a dynamic, always-dependable element to your existing outbound call center. Our agents are trained to handle calls quickly and efficiently, which helps reduce downtime and improves customer service metrics.

Since every TeleDirect outbound call center solution is unique, we’ll work with your team to determine exactly how our agents can improve your outbound communication platform. Once our plan is in place, TeleDirect agents provide professional support for all your outbound needs, and also enhance your existing outreach protocols.

How can we generate more leads?

Lead generation begins with the right infrastructure. Once TeleDirect establishes your overall call center requirements – including your outbound call center software, sales call center, and more – our lead generation is able to target specific opportunities, thanks to a multi-channel strategy. We help generate more leads with:

• Lead verification. TeleDirect’s inbound and outbound agents, along with our intuitive outbound call center software, confirm sales-specific request from potential customers, and also existing clients. Once leads are verified, they’re ideal candidates for continuous communication – and eventual sales!
• Lead qualification. You have a bunch of leads – but which ones are likely to convert? TeleDirect’s lead qualification process sorts through the noise to produce actionable intelligence.
• Lead conversion. Closing the deal is the final step – and probably the most important one. Our agents are trained to build sales, improve customer satisfaction, and ultimately increase your bottom line!

What compliance standards do you maintain?

TeleDirect adheres to all local, state, and federal regulations and standards. Amazon Web Services (AWS) and Twilio power our flexible & adaptable technology. Plus, our infrastructure is backed by the most stringent standards and regulations in the world, including HIPPA HiTech, ISO 27001, and PCI DSS.  Additionally, TeleDirect works with every client to ensure their own internal standards and regulations are upheld.

Can you help me develop my dialogue plan/scripting?

Yes! TeleDirect’s outbound call center services include custom dialogue and scripting for any industry and any business need. Our professional communication support gives you the tools and resources necessary for everything related to your outreach plan, including:

• Brand enhancement. Let our professional agents and communication pros craft copy that engages customers, builds trust, and elevates your overall business brand!
• Sales scripts. TeleDirect offers custom script support that turns qualified leads into paying customers. If your sales dialogue could use a boost, call TeleDirect today.
• General communication. From appointment confirmations to meeting reminders, it always helps to have polite, professional scripts and dialogue. We’ve helped hundreds of firms focus their outbound call center accordingly, and we can assist you, too!