Outbound Call Center Agents
Increase lead conversion with our dedicated agents utilizing their expertise to help drive your prospects into customers and surpass key performance indicators to ensure success.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
Outbound Call Center Services
Need to reach your clients and leads? TeleDirect’s outbound call center makes it easy
We provide additional sources of lead generation opportunities to assist with your sales and growth goals.
Gather valuable business intelligence effectively and efficiently with our team specializing in research and information gathering.
We can help identify, engage and convert new leads with our vast experience in closing the deal with our experienced team.
Obtain actionable feedback with our surveys able to provided to your callers immediately to gain insight into satisfaction levels.
Follow up with your clients and customers with targeted messaging and communication for a personalized experience.
We can integrate with your platform or use our system to set appointments, confirm dates and increase show rates.
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Never miss a call and opportunity to contact your customers with our unique feature allowing us to communicate at their convenience.
Lead Response Management
Spending all your time and resources generating, verifying and qualifying leads, all in hopes of a conversion? Let our outbound agents take the wheel; we’re pros.
Develop Your Voice
Your brand deserves a clear voice. At TeleDirect, we help deliver it loud and proud. We work as an extension of your company and can work with customized scripts and verbiage to ensure that your branding is always on point.
Outbound Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
Our Outbound Call Center Clients Are Saying
Outbound Call Center Service FAQs
There are several! Your outbound contact center offers full outreach communication services, like lead response management, telesales, callbacks and reminders, bookings and more. We work as an extension of your company and use customized scripts and branding to ensure a cohesive client experience every time.
You hired your team for their industry-specific skills, not to make phone calls. Don’t let an overstretched staff erode the quality of your product. By outsourcing outbound call center services, your team can focus on their roles, and you can expect satisfied customers.
Absolutely. For many industries, there’s no “closing time.” In these cases, 24/7 capability is imperative. If your company requires after-hours outbound call center solutions, TeleDirect is here to deliver. Our live outbound agents are available all day, every day, across the United States.
Yes! HIPAA isn’t a “perk"; it’s a compulsory means of protecting sensitive data. Here at TeleDirect, we remain within industry-specific regulations and policies and ensure our software is HIPAA HiTech compliant. This, combined with our excellent recruitment and training standards, makes TeleDirect an ideal telemedicine resource.
Our agents are highly trained and experienced in customer service and outbound communication. We also work with companies to create call center outbound scripts that reflect their unique branding, verbiage and business values. This helps provide assurance that your call agents are consistent and responding ideally.
Outbound calling services include lead response management, which consists of three parts. Our agents verify whether someone counts as a lead. If so, our team will qualify which leads could become customers. Finally, our team uses their outbound calling skills to help convert and close the deal.
At TeleDirect, we take all regulations and standards seriously. We are powered by Amazon Web Services and Twilio and adhere to all appropriate standards and regulations: HIPA HiTech, ISO 27001 and PCI DSS. Furthermore, we work with each client to meet their standards and internal regulations.
Of course! We know how hard your marketing team has worked to develop your unique brand. When we call your clients, they’ll receive the same brand experience they know and love from your social media presence, in-house interactions and product. Our scripts also help boost sales and efficient communication.
Most of them! If you’ve ever needed to reach a customer or lead, whether it’s to resolve a case, answer a question, make a pitch or remind them about a booking, you’ve already required it. At TeleDirect, we offer complete outbound call center solutions to countless industries, from healthcare to e-commerce and everything in between.
The key to success. Metrics and KPIs are a great way to measure your outbound call center performance. This can help outgoing call center companies run more efficiently. Some of the most important KPIs to track include average handle time, average call length and calls per agent.