Outbound Call Center

Most businesses understand the importance of providing fast, professional customer service over the phone. However, the time and expense of training and managing employees for outbound calls can be prohibitive. Not to mention the growing cost of securing more office space to handle the needs of your business. Why be limited to the number of cubicles in your office? That’s why more companies are turning to outbound call center services at TeleDirect to grow sales and provide better customer service teams.

Our dedicated agents work exclusively on your project and leverage customer specific training to reach out to prospects and customers on behalf of your company. The use of TeleDirect’s Dedicated Agent model has proven to increase our clients’ ability to scale and meet growth and retention demands. This increases your business’s effectiveness by allowing your internal teams to focus on the specific needs of your target market and your business.

Most people think of outbound call centers only as telemarketing callers. In reality, we provide a number of outbound call center solutions, including:

• Lead generation
• Market research
• Telesales and upsells
• Surveys and feedback
• Customer retention
• Appointment setting
• Scheduled callbacks
• And more

In addition, our outbound sales agents are tightly managed to ensure key metrics are hit and that the project meets our clients’ needs. We manage the project and provide feedback so that our service fits seamlessly into your day to day operations.  This way we make and manage the calls so they enhance rather than interrupt your company’s operations.

Advantages of Outbound Call Center Services

Using an outsourced outbound call center provides many benefits for companies that make high volumes of outgoing calls to customers and prospects. Here are the top 5 advantages:

• Save time and money. We use economies of scale and highly efficient outbound call center software to deliver services in a cost-effective manner.
• Grow sales. Our outbound call center agents receive extensive training in phone sales techniques and customer service. They also become experts in your product or service so they can answer all customer questions, highlight the benefits as well as the features, and motivate people to buy.
• Improve customer service. Bad service is one of the quickest ways to lose customers. Our outbound call services agents are trained to take orders, close sales, and resolve problems in a timely, professional manner. This results in a positive experience for customers and your business.
• Build your brand. Your company’s brand is one of its most important assets. Delivering positive, professional communications over the phone is one of the best ways to build it. This is especially true if you conduct most of your sales over the phone, or have a business where customers never come into your location.
• TeleDirect enables your employees to focus on what they do best, which keeps your organization on track with your strategic goals.

Hiring the Best of the Best

If you think making outbound calls is simple or easy, think again. As with any profession, it requires a great deal of knowledge, training and practice to perform at a high level. So when you partner with a TeleDirect, you get highly trained phone specialists who enjoy what they do and are motivated to excel on behalf of your business. Call TeleDirect today to learn how we can help your business grow!