Outbound Call Center

You hired your team for their industry-specific skills, not to make phone calls. Don’t let an overstretched staff erode the quality of your product. By outsourcing outbound call center services, your team can focus on their roles, and you can expect satisfied customers.

Absolutely. For many industries, there’s no “closing time.” In these cases, 24/7 capability is imperative. If your company requires after-hours outbound call center solutions, TeleDirect is here to deliver. Our live outbound agents are available all day, every day, across the United States.

Yes! HIPAA isn’t a “perk"; it’s a compulsory means of protecting sensitive data. Here at TeleDirect, we remain within industry-specific regulations and policies and ensure our software is HIPAA HiTech compliant. This, combined with our excellent recruitment and training standards, makes TeleDirect an ideal telemedicine resource.

Our agents are highly trained and experienced in customer service and outbound communication. We also work with companies to create call center outbound scripts that reflect their unique branding, verbiage and business values. This helps provide assurance that your call agents are consistent and responding ideally.

Outbound calling services include lead response management, which consists of three parts. Our agents verify whether someone counts as a lead. If so, our team will qualify which leads could become customers. Finally, our team uses their outbound calling skills to help convert and close the deal.

At TeleDirect, we take all regulations and standards seriously. We are powered by Amazon Web Services and Twilio and adhere to all appropriate standards and regulations: HIPA HiTech, ISO 27001 and PCI DSS. Furthermore, we work with each client to meet their standards and internal regulations.

Of course! We know how hard your marketing team has worked to develop your unique brand. When we call your clients, they’ll receive the same brand experience they know and love from your social media presence, in-house interactions and product. Our scripts also help boost sales and efficient communication.

Most of them! If you’ve ever needed to reach a customer or lead, whether it’s to resolve a case, answer a question, make a pitch or remind them about a booking, you’ve already required it. At TeleDirect, we offer complete outbound call center solutions to countless industries, from healthcare to e-commerce and everything in between.

The key to success. Metrics and KPIs are a great way to measure your outbound call center performance. This can help outgoing call center companies run more efficiently. Some of the most important KPIs to track include average handle time, average call length and calls per agent.