Outbound Call Center

Most businesses understand the importance of providing fast, professional customer service over the phone. However, the time and expense of training and managing employees for outbound calls can be prohibitive. Not to mention the growing cost of securing more office space to handle the needs of your business. Why be limited to the number of cubicles in your office? That’s why more companies are turning to outbound call center services at TeleDirect to grow sales and provide better customer service teams.

Our dedicated agents work exclusively on your project and leverage customer specific training to reach out to prospects and customers on behalf of your company. The use of TeleDirect’s Dedicated Agent model has proven to increase our clients’ ability to scale and meet growth and retention demands. This increases your business’s effectiveness by allowing your internal teams to focus on the specific needs of your target market and your business.

Most people think of outbound call centers only as telemarketing callers. In reality, we provide a number of outbound call center solutions, including:

• Lead generation. Do your outbound call center services include built-in lead generation? TeleDirect’s flexible call center platform handles pressing customer concerns while simultaneously building future sales opportunities.
• Market research. Outbound call centers services can benefit your business with useful (and actionable) market research metrics. Our call center platform includes advanced research methods to help your business find hidden opportunities for new business, or to improve on your existing products and services. Whatever your market research needs are, TeleDirect’s outbound call center services deliver exceptional value.
• Telesales and upsells. Never let a sales opportunity pass you by. TeleDirect’s call center capability includes sales scripts and other tele-friendly tools to maximize your potential sales figures. Effective outbound call center services should also embrace a two-way methodology; streamlined outreach strategies combined with a plan to increase inbound profits. Telesales and upsells are included as part of our market-oriented outbound call center platform.
• Surveys and feedback. Businesses usually focus on how their customers are doing. Are they satisfied with your products and services? Are their customer service expectations being met on a daily (or hourly) basis?
• Customer retention. Gaining new clients is important. Yet retaining them is even more critical to your company’s reputation. Without practical and purposeful outbound call center services, keeping clients is hard to accomplish. But TeleDirect helps you simplify your customer retention efforts with built-in technologies and tools to improve customer satisfaction.
• Appointment setting. Face-to-face interaction knows no substitution. Whether it’s a monthly checkup or high-profile sales meeting, TeleDirect’s call center platform and appointment management keeps your customers on the radar at all times.
• Scheduled callbacks. Reminders are just one part of your outreach strategy. Let TeleDirect’s automated technology and live agent support keep the lines of communication open. Scheduled callbacks let your clients know you’re engaged. With active, on-point outbound calls, you’ll help establish professional (and profitable) relationships.
• And more

In addition, our outbound sales agents are tightly managed to ensure key metrics are hit and that the project meets our clients’ needs. We manage the project and provide feedback so that our service fits seamlessly into your day to day operations.  This way we make and manage the calls so they enhance rather than interrupt your company’s operations.

Advantages of Outbound Call Center Services

Using an outsourced outbound call center provides many benefits for companies that make high volumes of outgoing calls to customers and prospects. Here are the top 5 advantages:

• Save time and money. We use economies of scale and highly efficient outbound call center software to deliver services in a cost-effective manner. TeleDirect helps you optimize ROI for a variety of tasks and customer outreach initiatives.
• Grow sales. Our outbound call center agents receive extensive training in phone sales techniques and customer service. They also become experts in your product or service so they can answer all customer questions, highlight the benefits as well as the features, and motivate people to buy.
• Improve customer service. Bad service is one of the quickest ways to lose customers. Our outbound call services agents are trained to take orders, close sales, and resolve problems in a timely, professional manner. This results in a positive experience for customers and your business.
• Build your brand. Your company’s brand is one of its most important assets. Delivering positive, professional communications over the phone is one of the best ways to build it. This is especially true if you conduct most of your sales over the phone, or have a business where customers never come into your location.

TeleDirect enables your employees to focus on what they do best, which keeps your organization on track with your strategic goals. That’s just one reason our business process outsourcing (BPO) outbound call center services are so popular –and so effective!

Hiring the Best of the Best

If you think making outbound calls is simple or easy, think again. As with any profession, it requires a great deal of knowledge, training and practice to perform at a high level. So when you partner with a TeleDirect, you get highly trained phone specialists who enjoy what they do and are motivated to excel on behalf of your business. Call TeleDirect today to learn how we can help your business grow!

To learn more about our outbound call center services, call us today at (800) 776-1081. If you’d like to receive a quote for our BPO call center services or go over specific call center solutions, fill out our customer contact form. Regardless, the best time to discover TeleDirect’s outbound call centers services was yesterday. Thanks for visiting TeleDirect – we look forward to elevating your outbound call center as soon as possible!