What is an Outbound Call Center?

An outbound call center is a specialized facility focused on proactively reaching out to customers and prospects, in contrast to an inbound call center which handles incoming customer inquiries and requests.

Whatever your business is, there’s likely at least some outreach involved. This covers any type of outgoing communication, like following up on potential leads, reaching out to clients with important information, fundraising or reminding folks about an upcoming appointment or event. An outbound call center handles all of this communication for you, so your internal team can continue to focus on their hired duties.

Outbound Call Center Services Benefits

Better Customer Experience

Our outbound call center solutions allow for your business to provide a better customer experience. Not only can you learn more about their needs and experience from our surveying and market research services, but you can also respect their time by utilizing our callback and reminder services. This positive customer experience leads to more return business, a glowing reputation, and new chances for business thanks to word-of-mouth publicity!

Productivity and Efficiency

Time is precious. That’s why we’ve tailored our outbound calling services to be as efficient as possible for your customers and your team. Our callback services were designed to save your customers time: they can get back to their lives while our team resolves their case, and will get in touch when they’ve reached a resolution. This also takes the pressure off your team, which can allow for less frantic, more considered problem-solving.

Manage Higher Volume Periods

When business is booming, you can either sink or swim. Sinking companies allow their demand to overtake their ability to provide appropriate communication and customer support. Swimming companies have the means to provide coverage for each and every customer and lead. A good scalable outbound call center can provide this through its outreach, sales and callback services.

At TeleDirect, these values are close to our heart. We work hard to provide stellar outbound customer service to companies across America, and we can’t wait to learn more about yours. Contact us today by calling (800) 776-1081.

Lead Qualification

We offer enhanced lead qualification opportunities to help streamline your sales process and support your growth objectives.

Market Research

Gather valuable business intelligence effectively and efficiently with our team specializing in research and information gathering.

Patient Follow Up

Experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans.

Surveys & Feedback

Obtain actionable feedback with our surveys able to provided to your callers immediately to gain insight into satisfaction levels.

Customer Retention

Follow up with your clients and customers with targeted messaging and communication for a personalized experience.

Appointment Setting

We can integrate with your platform or use our system to set appointments, confirm dates and increase show rates.

Seminar & Event Registration

We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.

Scheduled Callbacks

Never miss a call and opportunity to contact your customers with our unique feature allowing us to communicate at their convenience.

Outbound Call Center Service FAQs

What are outbound call center services?

There are several! Your outbound contact center offers full outreach communication services, like lead response management, telesales, callbacks and reminders, bookings and more. We work as an extension of your company and use customized scripts and branding to ensure a cohesive client experience every time.

How can call center outsourcing help my business?

You hired your team for their industry-specific skills, not to make phone calls. Don’t let an overstretched staff erode the quality of your product. By outsourcing outbound call center services, your team can focus on their roles, and you can expect satisfied customers.

Are your outbound call center services available 24/7?

Absolutely. For many industries, there’s no “closing time.” In these cases, 24/7 capability is imperative. If your company requires after-hours outbound call center solutions, TeleDirect is here to deliver. Our live outbound agents are available all day, every day, across the United States.

Is your outbound sales call center HIPAA compliant?

Yes! HIPAA isn’t a “perk"; it’s a compulsory means of protecting sensitive data. Here at TeleDirect, we remain within industry-specific regulations and policies and ensure our software is HIPAA HiTech compliant. This, combined with our excellent recruitment and training standards, makes TeleDirect an ideal telemedicine resource.

How do your agents know how to handle my calls?

Our agents are highly trained and experienced in customer service and outbound communication. We also work with companies to create call center outbound scripts that reflect their unique branding, verbiage and business values. This helps provide assurance that your call agents are consistent and responding ideally.

How can we generate more leads?

Outbound calling services include lead response management, which consists of three parts. Our agents verify whether someone counts as a lead. If so, our team will qualify which leads could become customers. Finally, our team uses their outbound calling skills to help convert and close the deal.

What compliance standards do you maintain?

At TeleDirect, we take all regulations and standards seriously. We are powered by Amazon Web Services and Twilio and adhere to all appropriate standards and regulations: HIPA HiTech, ISO 27001 and PCI DSS. Furthermore, we work with each client to meet their standards and internal regulations.

Can you help me develop my dialogue plan/ scripting?

Of course! We know how hard your marketing team has worked to develop your unique brand. When we call your clients, they’ll receive the same brand experience they know and love from your social media presence, in-house interactions and product. Our scripts also help boost sales and efficient communication.

Which industries require outbound coverage?

Most of them! If you’ve ever needed to reach a customer or lead, whether it’s to resolve a case, answer a question, make a pitch or remind them about a booking, you’ve already required it. At TeleDirect, we offer complete outbound call center solutions to countless industries, from healthcare to e-commerce and everything in between.

What are the KPIs for outbound call centers?

The key to success. Metrics and KPIs are a great way to measure your outbound call center performance. This can help outgoing call center companies run more efficiently. Some of the most important KPIs to track include average handle time, average call length and calls per agent.

A 24/7 U.S. Based Contact Center

Outbound Call Center Services

Outbound Call Center Agents