Outbound Call Center
TeleDirect provides comprehensive outbound call center outsourcing solutions for your business in any industry. Each call campaign is conducted by our results-driven team.
Outbound Call Center Agents
Increase lead conversion with our Dedicated Agents utilizing their expertise to help drive your prospects into customers and surpass Key Performance Indicators to ensure success.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
Dedicated-icon
Outbound Call Center Services
Lead Generation
We provide additional sources of lead generation opportunities to assist with your sales and growth goals.
Market Research
Gather valuable business intelligence effectively and efficiently with our team specializing in research and information gathering.
Telesales & Upsells
We can help identify, engage and convert new leads with our vast experience in closing the deal with our experienced team.
Surveys & Feedback
Obtain actionable feedback with our surveys able to provided to your callers immediately to gain insight into satisfaction levels.
Customer Retention
Follow up with your clients and customers with targeted messaging and communication for a personalized experience.
Appointment Setting
We can integrate with your platform or use our system to set appointments, confirm dates and increase show rates.
Seminar & Event Registration
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Scheduled Callbacks
Never miss a call and opportunity to contact your customers with our unique feature allowing us to communicate at their convenience.
Save Time and Money
Our outbound sales call center is managed through innovative software, allowing for the most efficient service possible. Whether you need to optimize ROI or increase customer outreach initiatives, our advanced technology can streamline this process in a way that benefits your bottom line.
Boost Sales
Our outbound call services can help bring in bigger and more sales, thanks to the extensive training and customer service skills of our agents. Our outbound services include callbacks, lead follow-ups and customer satisfaction surveys, so you can provide customers the reassurance and care they need to choose YOUR brand.
Improve Customer Service
You could have the best product in the world, but without great customer service, your brand will not succeed. Invest in TeleDirect’s outbound calling services to provide all the customer support necessary to satisfy your leads and clients. Our agents can help you close sales, resolve issues and take orders—all on an efficient timeline.
Develop Your Voice
Your brand deserves a clear voice—and at TeleDirect, we help deliver it loud and proud. We work as an extension of your company and can work with customized scripts and verbiage to ensure that your branding is always on point.
Outbound Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
The average call center call volume per month
The call center first contact resolution rate
The average call center handling time (AHT)
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
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Our Outbound Call Center Clients Are Saying
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Grow Your Business with a TeleDirect Outbound Call Service
Whether you run a private health practice or a financial firm, one thing is for sure: you’ve hired a great staff of experts. They’re trained professionals in their field. Customer service isn’t their role—and by delegating tasks like outbound calls to your pre-existing staff, you are likely creating an overall less efficient business. By outsourcing your outbound call center services, you can avoid this—and see big returns as a result.
At TeleDirect, our expert agents work exclusively on your project, and reach out to your customers and leads whenever you need. The use of our dedicated agent model has proven to increase our clients’ ability to scale and meet growth and retention demands. When business is booming, we’ll make sure you have the infrastructure to match. During slower periods, we won’t overload you. We’re always fully scalable.
At TeleDirect, our outbound call center services include:
- Lead generation. TeleDirect’s flexible call center platform handles pressing customer concerns while simultaneously building future sales opportunities. Turn your main customer contact portal into a lead-generating dynamo with our outbound call center tools and services!
- Metrics. Our call center platform includes advanced research methods to help your business find hidden opportunities for new business, or to improve on your existing products and services. Whatever your market research needs are, TeleDirect’s outbound call center services deliver exceptional value.
- Telesales and upsells. Never let a sales opportunity pass you by. TeleDirect’s call center capability includes sales scripts and other tele-friendly tools to maximize your potential sales figures. Telesales and upsells are included as part of our market-oriented outbound call center outsourcing platform.
- Surveys and feedback. Are your leads and customers satisfied? TeleDirect’s outbound call center software includes the best survey and feedback platform to keep tabs on your clients—and also keep track of how your business is handling customer expectations for products and services.
- Customer retention. Gaining new clients is important—but retaining them is key. TeleDirect helps you simplify your customer retention efforts with built-in technologies and tools to improve customer satisfaction. You concentrate on what your business does best, while we handle the outsourcing heavy lifting.
- Appointment setting. Face-to-face interaction knows no substitution. Whether it’s a monthly check-up or high-profile sales meeting, TeleDirect’s call center platform and appointment management keeps your customers on the radar at all times.
- Scheduled callbacks. TeleDirect’s automated technology and live agent support keep the lines of communication open. Our scheduled callbacks show your clients that you’re engaged. With active, on-point outbound calls, you’ll help establish professional (and profitable) relationships.
Whether you need outbound call center support for high-volume, planned sessions or require a long-term solution for your outbound call center services, we have what you need. TeleDirect has a customized solution for all of your outbound customer support needs. Give us a call today!
TeleDirect enables your employees to focus on what they do best, which keeps your organization on track with your strategic goals. That’s just one reason our business process outsourcing (BPO) outbound call center services are so popular—and so effective!
Hiring the Best of the Best
If you think making outbound calls is simple or easy, think again. As with any profession, it requires a great deal of knowledge, training and practice to perform at a high level. So when you partner with a TeleDirect, you get highly trained phone specialists who enjoy what they do and are motivated to excel on behalf of your business.
TeleDirect’s full-service capability includes much more for your call center, aside from our superior outbound services. Check out our complete services today – with our flexible and affordable call center platform, you will be glad you selected us for your call center needs.
To learn more about our outbound call center services, call us today at (800) 776-1081. If you’d like to receive a quote for our BPO call center services or go over specific call center solutions, fill out our customer contact form. Regardless, the best time to discover TeleDirect’s outbound call centers services was yesterday. Thanks for visiting TeleDirect – we look forward to elevating your outbound call center as soon as possible!
Outbound Call Center Service FAQs
What are outbound call center services?
Outbound call center outsourcing encompasses your entire customer communication strategy. Complete communication is a two-way street, and outbound call center services enable effective outreach for a wide variety of channels and functions, including these comprehensive outbound sales call center tools:
- Lead generation
- Market research
- Telesales and upsells
- Surveys and feedback
- Customer retention
- Appointment setting
- Seminar and event registration
- Scheduled callbacks
- And much more
TeleDirect’s total outsourced solutions include outbound call center services for any size company. We’ll implement a flexible, affordable outbound sales call center system and other outbound services to ensure you can reach your customers.
How can call center outsourcing help my business?
With lead generation and sales-focused services, TeleDirect’s outbound call center software helps with customer satisfaction and, thus, client retention. With our market research capability, your business captures prime bottom line-boosting opportunities to promote sustained, steady growth. And because our outbound call center services are in constant communication with clients and customers (scheduled callbacks, appointments, reservations, etc.), they’re always in the loop about upcoming events, important meetings and more.
TeleDirect’s outbound call center allows you to focus on your core competencies, while our outsourced business solutions handle everything else!
Are your outbound call center services available 24/7?
Absolutely. Your outbound call center requires round-the-clock capability in today’s business environment. Rest one minute—even during non-business hours—and your competition will forge ahead. That’s why TeleDirect enables 24/7 access and operations support with our outbound call center services. Our agile, flexible software keeps customers in focus, while professional agents assist during critical peak volume periods. From automated software to trained staffing assistance, TeleDirect has your outbound call center services covered.
Is your outbound sales call center HIPAA compliant?
If your company deals with patient medical records and other personal and sensitive data, HIPAA compliance isn’t just a nice to have—it’s mandatory. HIPAA stands for the Health Insurance Portability and Accountability Act, which confidentially protects patient medical records, personal data and health-related information as it relates to doctors, hospitals, insurance programs and healthcare providers. All of TeleDirect’s outbound call center software and outbound sales call center activities are HIPPA HiTech compliant.
We’re the ideal outsourced solution for the healthcare industry, and our outbound call center services help connect patients with care providers. From appointment follow-ups to important reminders, TeleDirect offers an active, always-engaged communication platform for doctors, nurses, general care practitioners and more.
How do your agents know how to handle my calls?
TeleDirect’s agents offer industry-specific expertise across a broad range of outbound call center services. With rigorous training and unmatched professionalism, TeleDirect’s agents bring a dynamic, always-dependable element to your existing outbound call center. Our agents are trained to handle calls quickly and efficiently, which helps reduce downtime and improves customer service metrics.
Since every TeleDirect outbound call center solution is unique, we’ll work with your team to determine exactly how our agents can improve your outbound communication platform. Once our plan is in place, TeleDirect agents provide professional support for all your outbound needs, and also enhance your existing outreach protocols.
How can we generate more leads?
Lead generation begins with the right infrastructure, and our outbound sales call center has the built-in resources to help boost your business. Once TeleDirect establishes your overall call center requirements—including your outbound call center software, sales call center and more—our lead-generation services are able to target specific opportunities, thanks to a multi-channel strategy. We help generate more leads with:
- Lead verification. TeleDirect’s inbound and outbound agents, along with our intuitive outbound call center software, confirm sales-specific request from potential customers and existing clients. Once leads are verified, they’re ideal candidates for continuous communication—and eventual sales!
- Lead qualification. You have a bunch of leads, but which are likely to convert? TeleDirect’s lead-qualification process sorts through the noise to produce actionable intelligence.
- Lead conversion. Closing the deal is the final step—and probably the most important one. Our agents and outbound sales call center tools are trained to build sales, improve customer satisfaction and ultimately increase your bottom line!
What compliance standards do you maintain?
TeleDirect adheres to all local, state and federal regulations and standards. Amazon Web Services (AWS) and Twilio power our flexible and adaptable technology. Plus, our infrastructure is backed by the most stringent standards and regulations in the world, including HIPPA HiTech, ISO 27001, and PCI DSS. Additionally, TeleDirect works with every client to ensure their own internal standards and regulations are upheld.
Can you help me develop my dialogue plan/scripting?
Yes! TeleDirect’s outbound call center services include custom dialogue and scripting for any industry and any business need. Our professional communication support gives you the tools and resources necessary for everything related to your outreach plan, including:
- Brand enhancement. Let our professional agents and communication pros craft copy that engages customers, builds trust and elevates your overall business brand!
- Sales scripts. TeleDirect offers custom script support that turns qualified leads into paying customers. If your sales dialogue could use a boost, call TeleDirect today.
- General communication. From appointment confirmations to meeting reminders, it always helps to have polite, professional scripts and dialogue. We’ve helped hundreds of firms focus their outbound call center accordingly, and we can assist you, too!
