Call Center Platform
Unified Cloud Communication
TeleDirect offers a cost effective, hosted Call Center Platform that provides a complete mobile communications system. Seamless integration with our Call Center workforce immediately turns your business into a 24/7 powerhouse that leaves your competitors behind.
Scalability & Flexibility
Users have the ability to log in anywhere in the world requiring only a USB headset and a PC or tablet to take calls, configure settings and view reports. Leverage the same software that we use to successfully manage agent and client performance.
TeleDirect ACD integrates the power of a cloud telephony platform with our professional 24/7 U.S. based Agents to provide you with a complete communications solution. Run your entire business through a mobile platform, allowing immediate call result visibility.
Advanced Scripting Tool
Complete with multiple options and customized solutions, our robust tool ensures that leads are captured and routed in the most profitable direction for you. With a multiple-location lead management system allowing for immediate responses among various touch points, secure reports are created and managed in the cloud.
Security & Redundancy
Amazon Web Services (AWS) operates our global cloud infrastructure that supports our network and virtualization software. It is designed and managed according to security best practices and compliance standards which ensure that your campaign is built within one of the most secure computing infrastructures in the world.
Our network provides the highest the level of reliability and redundancy available to all of our clients. TeleDirect has geographically dispersed, fault-tolerant web architectures with cloud resources that are carefully monitored and managed to ensure constant uptime and connectivity.
The Benefits of Call Center Software
TeleDirect has been helping companies manage inbound and outbound calls for years. If your business model depends upon a professional call center to manage customer contacts, close sales and provide superior customer service, you need a complete call center that offers these essential features.
Unified Cloud Call Center Communication
To get the best return on investment, we provide a comprehensive mobile communications system. That way you don’t have to worry about buying, installing, managing and upgrading any hardware or software to work with our call center. We handle all aspects of the software and hardware, ensuring a seamless integration with your business.
Call center software is only as good as its ability to work with your business. We use our cloud telephony platform to deliver a complete communications solution. Our cloud contact center enables you to run your entire business through a mobile platform that provides immediate call result visibility.
Inbound Call Center Software – Advanced Scripting Tools
Our call agents use scripts that are highly targeted and customized for your business in order to make sales and manage customer communications. TeleDirect software packages come with multiple options and customized solutions that ensure you capture leads and appropriately route them to maximize sales. They also include a multiple-location lead management system that is API enabled and supports immediate responses at different customer touch points while allowing you to create and manage reports in the cloud.
Security & Redundancy
We take the utmost steps to protect sensitive customer and business information. We use Amazon Web Services to operate our call center’s cloud infrastructure so you can rest easy that your information is secure. Equally important, our virtual call center software is designed and managed according to the highest industry security best practices and compliance standards.
To ensure reliability and redundancy, our cloud contact center has geographically dispersed, fault-tolerant web architectures that are carefully monitored and managed to deliver maximum uptime and connectivity.
The Advantages of Call Center Software
Our virtual cloud call center software does more than just manage the process of inbound and outbound calls. It helps you connect with customers across a wide variety of communications channels. These include inbound and outbound voice, voicemail, email, chat, social media, voice portals and more. With this powerful ability to communicate with customers anytime, anywhere, you can:
- More effectively manage customer relationships from beginning to end
- Connect with more lead by leveraging proper dialing strategies and technology
- Improve efficiency by optimizing agent schedules and analyzing detailed reports
- Easily survey customers to improve business intelligence
- Remain TCPA compliant
You can even integrate your call center software data with leading customer management relationship systems (CRMs) to improve customer satisfaction. Choose TeleDirect and watch your business grow!