Call Center Platform
Unified Cloud Communication
TeleDirect offers a cost effective, hosted Call Center Platform that provides a complete mobile communications system. Seamless integration with our Call Center workforce immediately turns your business into a 24/7 powerhouse that leaves your competitors behind.
Scalability & Flexibility
Users have the ability to log in anywhere in the world requiring only a USB headset and a PC or tablet to take calls, configure settings and view reports. Leverage the same software that we use to successfully manage agent and client performance.
TeleDirect ACD integrates the power of a cloud telephony platform with our professional 24/7 U.S. based Agents to provide you with a complete communications solution. Run your entire business through a mobile platform, allowing immediate call result visibility.
Advanced Scripting Tool
Complete with multiple options and customized solutions, our robust tool ensures that leads are captured and routed in the most profitable direction for you. With a multiple-location lead management system allowing for immediate responses among various touch points, secure reports are created and managed in the cloud.
Security & Redundancy
Amazon Web Services (AWS) operates our global cloud infrastructure that supports our network and virtualization software. It is designed and managed according to security best practices and compliance standards which ensure that your campaign is built within one of the most secure computing infrastructures in the world.
Our network provides the highest the level of reliability and redundancy available to all of our clients. TeleDirect has geographically dispersed, fault-tolerant web architectures with cloud resources that are carefully monitored and managed to ensure constant uptime and connectivity.