Call Center Platform & Software

Need a powerful yet cost-effective call center software and platform solution? TeleDirect is the answer! Affordable and robustness are two words that rarely appear together when it comes to call center solutions.

Unlike many call center platforms where you have to break the bank to get the call center aspect of your business up and running, TeleDirect ensures you get a configuration that meets your needs without cost overkill.

As a leader in the telemarketing industry, TeleDirect provides affordable and secure cloud-based solutions. Our solutions effectively handle your inbound and outbound call center needs. Power up your sales and support department with our cloud-based call center infrastructure. You don’t need on-site hardware installation or maintenance. Our cloud-based solution helps you achieve better client satisfaction. Boost also team productivity with our call center solutions.

With lots of tools like Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD), be assured you are in the right place. Learn more about why clients love our service.

Why Teledirect’s Call Center Platform & Software?

TeleDirect offers a call center platform that provides a complete call center system for businesses in different industries. Many clients choose TeleDirect’s call center platform and software solutions for cost-effectiveness and robustness.

Our entire call center platform infrastructure is cloud-based. This arrangement saves you the high entry costs and expensive long-term maintenance associated with on-site physical infrastructure arrangement. Also, adding capacity to on-premise solutions can be expensive, time-consuming, and inefficient. This leaves cloud-based solutions to be more desired.

With our cloud-based call center platform solution, you don't have to worry about buying, installing, managing, or upgrading on-site infrastructure. Everything is hosted in the cloud, on the Internet. Plus, uptime and security are of no concern as our hosted call center platform utilizes advanced cloud computing and data protection protocols for that needed extra level of security and peace of mind.

Complementing our call center platform is TeleDirect’s robust call center software, which features all the tools necessary for stellar performance. Included in TeleDirect call center software are but not limited to the following:

• Automatic Call Distributor (ACD): Based on preconfigured parameters such as skill, persona, and interaction type, incoming calls are efficiently routed to the appropriate available agents.
• Computer Telephony Integration (CTI): This integration tool lets your devices work with our software. It provides screen notification, click-to-dial function, call transfer, call recording, predictive dialing, and seamless data access.
• Interactive Voice Response (IVR): This is an automated call-handling tool that provides callers with self-service options. Get your customers and clients the support they need at all times.
• Call Quality Assurance: The quality monitoring and recording feature evaluates the performance of your agents in terms of issue resolutions and adherence to standards.
• Reports and Dashboards: Get deeper insights into performance and let reported metrics inform your business strategies and decisions. The reporting feature provided by our solution lets managers monitor key performance indicators (KPIs) such as wait times and call volume, in addition to in-call agent performance.
• Omnichannel Conversations: Call center support is not limited to voice or phone calls. Some customers still prefer to make complaints or ask for information through other channels. Our virtual call center platform omnichannel messaging feature makes it easy for customers to reach your business by e-mail, chat, social media, and over the phone, all in one single interface. Empower your supervisors and agents today with our omnichannel communication-enabled solution.
• Auto Dialer: With TeleDirect's automated dialer feature, outbound calls can be made from preconfigured lists. When a call is answered, the function connects the call to an available agent. Use this feature to boost your agent productivity during telemarketing, market research, appointment setting, and more. With no compromise to compliance, our solution is set up in a way that ensures customer preferences are honored.
• Customer Relationship Management (CRM): The CRM integration feature provides effortless data sync between the software you use to manage your contact and our call center software. This automated data syncing eliminates the need to manually enter information and data from one platform to another. Use this feature to eliminate errors and increase efficiency.
• Security & Redundancy: System uptime ensures your supporters, clients, and customers needing to talk with your call center team can do so at any time or day of the week. Advanced cloud computing and fault-tolerant web architectures deliver maximum uptime and connectivity.

Our web platform infrastructure runs on systems that convert data into a coded format to prevent unauthorized access. Firewall protection helps to protect our network system from external threats. Continuous education about security best practices also informs updates to TeleDirect’s call center platform and software systems.

Unified Cloud Communication

Our unified cloud communication solutions integrate different communication tools and channels into a single cohesive system. This means you get an inbound and outbound call center software that features omnichannel communication.

This lets you offer and manage customer support not only through voice but also via social inbound call centers, email, text, and chat in a single interface/inbox.

Even though many individuals use social platforms to communicate and discuss their favorite brands and ones they don’t support, many individuals still desire the human touch that comes with resolving issues over the phone. With our unified communication call center solution, you can provide this human connection.

Cloud-based solution means you don't have to keep any on-site hardware and infrastructure; everything is hosted on a secured AWS platform. Eliminate the need to dedicate unnecessary or limited resources to maintaining office call equipment and the like.

Scalability & Flexibility

The use of our cloud solution is flexible. With only a USB headset and a PC, agents can log in to take calls from anywhere in the world. They can also easily make configuration changes and access reports—all from the cloud.

The cloud system itself can be adapted to changing business needs and preferences. New features can be added upon request, and integrations can be easily completed.

There are times when you have to scale up or down resources to meet the demand for inbound or outbound calls. During such periods, our virtual call center platform lets you easily add or remove agent seats without compromising performance. Contact us today for more information on how this particular feature can save costs and improve efficiency.

Seamless Integration

Combining CRM and call center tools offers a comprehensive view, which is crucial for providing fast support.

Integration may also be required to provide functionalities outside the ones provided. While TeleDirect’s outbound/inbound call center platform comes with a lot of tools and functions to make your call center operation seamless and efficient, we understand you may want or need to connect other business apps you use daily to our solution.

Seamless integration means you can easily connect your CRM and other business apps with our outbound/inbound call center software. This way, you get quick and seamless access to customer data and interaction history.

Advanced Scripting Tool

Our call center software comes with a call scripting tool. This feature offers accurate customer support and regulatory compliance benefits for your business. Scripting helps provide your agents with a structured framework for customer interactions. This facilitates consistency and accuracy on every single call.

Unlike other call center platforms where support systems for consistency are lacking, our scripting feature provides agents with a template to follow when attending to inquiries, resolving requests, and handling sales calls.

Agents providing inaccurate disclosures of conditions, terms, and other critical information can lead to customer dissatisfaction and regulatory fines. Accurate information, on the other hand, helps ensure consistency and accuracy. Use the scripting function to ensure your call center team has the right information within reach and at all times.

Call scripts on TeleDirect solutions can be customized to have the right wording and tone so your sales team or support department can effectively engage customers.

Call Center Platform Stats and Graphs

TeleDirect isn’t the choice of many for no reason. Clients choose our call center software and platform for their support and sales needs for many reasons. See what the stats say about our service.

Our Call Center Platform Clients Are Saying

Some of our clients have some things to say about our services. See what clients are saying below.