Our proven scheduling strategies enable us to quickly scale Agent headcount to handle peak enrollment periods which we proactively monitor weekly, daily and hourly. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable staff working for you.
We take the hassle out of hiring another member of your team by being a true reflection of your current staff, without the paperwork. Since we are performance-driven, our Agents assigned to your team can meet and exceed your KPIs to ensure your ROI.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Open Enrollment Calls Handled
Security and Compliance Procedures
Client Confidentiality & Data Security
Our ISO/IEC 27001 compliance formally specifies our Information Security Management System (ISMS), which is our suite of activities concerning the management of information risks. The ISMS is an overarching management framework through which TeleDirect identifies, analyzes and addresses our information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts - an important aspect in such a dynamic field as the Insurance industry regarding compliance.
This standard covers our protocols and procedures to ensure we protect your clients' information in a secure environment. Take a look to see how seriously we take information security and how easily we separate ourselves from our competition through such compliance standards.
Our Insurance Clients Are Saying
Insurance Call Center & Insurance Service Center Support
Insurance Call Center Outsourcing | Car Insurance Call Center Assistance | Assistance for Call Center Insurance Agents & More
With TeleDirect, a call center for insurance companies is more than just a helpline, it’s a lifeline. After all, your insurance policies protect your customers’ most treasured assets; their homes, automobiles, businesses and – most critically – their own families. With assets this precious, effective communication isn’t only useful, it’s crucial. And your insurance answer center goes a long way toward establishing the trust and confidence needed to ensure complete customer satisfaction and trust.
When relying on TeleDirect for insurance call center outsourcing, you can expect a service that is:
- Agile: We can always handle a quickly changing business environment
- Robust: A necessary quality when navigating often-complex data streams
- Responsive: We always provide the service and support your customer need – right now.
Sound like your ideal insurance call center service? It’s time to contact TeleDirect. We’re the preferred provider of insurance call center support for firms across the United States. With TeleDirect, your insurance operation will enjoy a more focused communication strategy, a valuable assortment of built-in resources for sales assistance, reservations, outbound messaging, and much more.
Connect With the Insurance Agency Answering Service Experts: TeleDirect
Ever wish you had a virtual call center insurance agent on hand to handle important client interactions? Allow us to be of service. As a leading BPO provider for the insurance industry, TeleDirect’s proven track record includes answering service implementation for insurance companies from all across the United States. Whether your business needs health insurance call center services, assistance for call center insurance agents, or member enrollment initiatives and appointment assistance, TeleDirect will provide everything you need. We’re a proven provider of call center insurance agents for every industry!
With TeleDirect, insurance providers can expect:
- Effective communication strategies.
- Responsive customer service.
- Robust insurance agency answering service techniques.
- Innovative marketing techniques.
Your insurance contact center demands top-notch capability across a multitude of business processes. With TeleDirect, you can safely depend on the business process outsourcing (BPO) and insurance call center outsourcing leader to handle all of your insurance call center requirements.
TeleDirect: The Health Insurance Service Center Experts
TeleDirect’s health insurance call center services always provide the flexibility to meet and exceed current customer demands—and we’re pros at anticipating future call center requirements. Why do so many companies rely on TeleDirect for the best insurance call center outsourcing? Maybe ask Florida-based Freedom Health. We recently helped expand their customer base, managed overcall issues and created skill-based distributions.
It all starts with a customized solution to match your unique call center needs. Whether you need professional, polished call center insurance agents or seek car insurance call center assistance, our BPO slate of services has everything you’re looking for. This includes:
- Comprehensive call center options. There’s no EOB when it comes to a call center for insurance company services! It never ends, and it’s always in demand. Through knowledgeable live support and advanced automated messaging, your insurance clients will have the accessibility to gather information and make informed decisions. In today’s data-rich environment, simply answering your insurance call center queries isn’t enough. With our insurance agency answering services, your enterprise can focus on what you do best. Thanks to TeleDirect’s innovative call center platform, you can stay one step ahead of the curve.
- Superior customer service. Without stellar customer service, it’s hard to gain new customers. Let us help you. Customer service is one of the core principles of our inbound solutions, driven by a two-tier support system: advanced automation & scripting where required, along with professional agents when that personal touch is needed.
- Rock-solid security. Security is key when it comes to insurance, especially healthcare-related services. With us, you can rest assured your information is in safe hands. Our Information Security Management System (ISMS) goes above and beyond minimal protocols for industry-leading security. It’s all part of the TeleDirect package; from here, we provide everything from up-front customer service to hidden security measures. How secure is TeleDirect’s insurance contact center outsourcing? Healthcare companies utilize our service without hesitation, as it meets HIPAA guidelines.
- Proven platform implementation – across many industries. While your particular insurance firm – auto, fire, health, life, you name it – represents an “industry within an industry,” TeleDirect’s call center solutions for insurance firms is just one small part of our considerable sector coverage. We’re an established factor in BPO call centers for many industries, including healthcare, manufacturing, financial services, and many more. Need a long-term disability insurance call center? We’re here to help. In the life insurance sector? You can trust us. Whatever your industry may be, you can expect quality service, proven performance, and lifetime support.
- Agents. Do you need expert call center insurance agents? TeleDirect has the IT expertise you need, but we also have on-staff insurance agents – to assist with your most pressing call center issues. We’re also able to consult with your leadership team to develop additional solutions to latent, long-term problems. We provide your clients with the option to call direct insurance customer service, and our agents take care of the rest!
- Smart sales tools. At TeleDirect, we understand the business end of things. We’re happy to help you with leads, sales figures, and marketing. TeleDirect’s value-based service offers built-in lead response management services to keep your bottom line in sight, build your customer base, capture extra value, and optimize your market share around the clock. Whether you’re teaming up with us for your health, auto, or life insurance call center, we’re ready to help enhance every facet of your customer communication strategy.
We realize the importance of customer service for insurance companies and promise to improve and restore client confidence and enhance overall quality markers for your insurance business, no matter what size it may be or how long you’ve been in the industry. In fact, if you’re just getting started or need to fine-tune a few things, your insurance call center’s performance is key. TeleDirect will show you how to turn weaknesses into strengths. Maximize communication opportunities. Capture hard-to-find marketing avenues. And much more.
Get Exceptional Insurance Call Center Outsourcing: Upgrade to TeleDirect!
By choosing TeleDirect as your insurance call center provider, you are taking your business to the next level, whether you’re brand new to the industry or fine-tuning a few elements of your established brand. TeleDirect will show you how to turn weaknesses into strengths, maximize communication opportunities, capture hard-to-find marketing avenues, and so much more.
Want to learn more about why TeleDirect is such an asset to the US insurance industry? Get in touch with our team at (800) 776-1081. We can discuss the specifics of your industry within the industry, whether it’s auto, life, health, or another type of insurance. You can also get a quote by visiting our insurance client contact page.
As a communication-forward company, you can expect a swift response with TeleDirect. Before you know it, we’ll be identifying the deficiencies with your current insurance service center. Call us today or fill out our customer contact form to see how our insurance call center outsourcing can work for your firm. We look forward to perfecting your insurance call center!