Our proven scheduling strategies enable us to quickly scale Agent headcount to handle peak enrollment periods which we proactively monitor weekly, daily and hourly. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable staff working for you.
We take the hassle out of hiring another member of your team by being a true reflection of your current staff, without the paperwork. Since we are performance-driven, our Agents assigned to your team can meet and exceed your KPIs to ensure your ROI.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Open Enrollment Calls Handled
Security and Compliance Procedures
Client Confidentiality & Data Security
Our ISO/IEC 27001 compliance formally specifies our Information Security Management System (ISMS), which is our suite of activities concerning the management of information risks. The ISMS is an overarching management framework through which TeleDirect identifies, analyzes and addresses our information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts - an important aspect in such a dynamic field as the Insurance industry regarding compliance.
This standard covers our protocols and procedures to ensure we protect your clients' information in a secure environment. Take a look to see how seriously we take information security and how easily we separate ourselves from our competition through such compliance standards.
Our Insurance Clients Are Saying
Insurance Call Center & Insurance Service Center Support
Insurance Call Center Outsourcing | Car Insurance Call Center Assistance | Assistance for Call Center Insurance Agents & More
Your customers rely on your insurance policies for their most treasured assets – their homes, automobiles, businesses and – most critically – their own families. The ability to effectively communicate with your clients is paramount in the insurance industry. And your insurance contact center goes a long way toward establishing the trust and confidence needed to ensure complete customer satisfaction.
Is your current insurance agency answering service agile enough to handle a quickly changing business environment? Robust enough to navigate often-complex data streams? Or responsive enough to provide the service and support your customers need – right now? If not, it’s time to consider insurance contact center outsourcing. It’s time to contact TeleDirect. We’re the preferred provider of insurance service center support for insurance firms all over the United States. With our call center, your insurance operation will enjoy a more focused communication strategy – not to mention, a valuable assortment of built-in resources for sales assistance, reservations, outbound messaging, and much more.
Connect With the Insurance Agency Answering Service Experts: TeleDirect
Our flexible call center and contact portal platform simplifies your entire operation – it’s like having a virtual call center insurance agent on hand to handle important client interactions. As a leading business outsourcing process (BPO) provider for the insurance industry, TeleDirect’s proven track record includes insurance agency answering service implementation for insurance companies from all across the United States. For example, our member enrollment initiatives and appointment assistance helped Florida-based Freedom Health expand their customer base, managed overcall issues and created skill-based distributions.
But that’s not all – we’re a preferred car insurance call center companies across the United States, along with a proven provider of call center insurance agents for every industry.
Effective communication strategies. Responsive customer service. Robust insurance agency answering service techniques. Innovative marketing techniques. Your insurance contact center demands top-notch capability across a multitude of business process. Depend on the business process outsourcing (BPO) and insurance call center outsourcing leader, TeleDirect, handle all of your call center insurance requirements.
TeleDirect: The Health Insurance Service Center Experts
TeleDirect’s insurance contact center outsourcing provides the flexibility to meet and exceed current customer demands – and smart enough to anticipate future call center requirements. Why do so many companies rely on TeleDirect for the best insurance call center outsourcing?
It all starts with a customized solution to match your unique call center needs. Whether you need professional, polished call center insurance agents or need to improve your car insurance call center, our BPO slate of services has everything you’re looking for, including:
- Comprehensive call center options. Customer service for insurance companies is a 24/7/365 task. It never ends, and it’s always in demand. . Through knowledgeable live support and advanced automated messaging, your insurance clients will have the accessibility to gather information and make informed decisions. In today’s data-rich environment, simply answering your insurance call center queries isn’t enough. With our insurance agency answering services, your enterprise can focus on what you do best. Thanks to TeleDirect’s innovative call center platform, insurance service centers all across the country stay one step ahead of the curve.
- Superior customer service. Without your clients, your insurance company wouldn’t exist. Which is why you need TeleDirect’s proven ability to gain new customers, and ensure top-notch customer service for existing ones. Customer service is one of the core principles of our inbound solutions, driven by a two-tier support system: advanced automation & scripting where required, along with professional agents when that personal touch is needed.
- Rock-solid security. TeleDirect’s insurance call center outsourced services – especially for the healthcare industry – require constant vigilance against security risks. Our Information Security Management System (ISMS) goes above and beyond minimal protocols for industry-leading security. It’s all part of the TeleDirect package; from up-front customer service to hidden security measures, our clients trust us with their insurance call center. How secure is TeleDirect’s insurance contact center outsourcing? Healthcare companies utilize our service without hesitation, as it meets HIPAA guidelines.
- Proven platform implementation – across many industries. While your particular insurance firm – auto, fire, health, life, you name it – represents an “industry within an industry,” TeleDirect’s call center solutions for insurance firms is just one small part of our considerable sector coverage. We’re an established factor in BPO call centers for many industries, including healthcare, manufacturing, financial services, and many more. When you trust your insurance call center with TeleDirect, you’re getting quality service, proven performance, and lifetime support.
- Agents. Do you need expert call center insurance agents? TeleDirect has the IT expertise you need, but we also have on-staff insurance agents – to assist with your most pressing call center issues. We’re also able to consult with your leadership team to develop additional solutions to latent, long-term problems. We provide your clients with the option to call direct insurance customer service, and our agents take care of the rest!
- Smart sales tools. Wouldn’t it be great if your insurance call center outsourcing helped out with leads, sales figures, and marketing – just for starters? TeleDirect’s value-based service offers built-in lead response management services to keep your bottom line in sight. Build your customer base. Capture extra value at every opportunity. And optimize your market share around the clock. Health insurance call centers, auto insurance contact platforms and more – if you’re involved with the insurance industry, TeleDirect’s insurance call center outsourcing enhances every facet of your customer communication strategy!
TeleDirect offers sensible, streamlined solutions for life insurance service centers, health insurance answering systems, and much more. We’re the preferred solution for insurance companies across the U.S., and we realize the importance of customer service for insurance companies. We’ll improve and restore client confidence and enhance overall quality markers. TeleDirect’s customized, concise and comprehensive insurance call center services are ideal for any size business.
If you’re just getting started in the insurance industry, or need to fine-tune your car insurance call center, your insurance call center’s performance is paramount to everything you do. TeleDirect will show you how to turn weaknesses into strengths. Maximize communication opportunities. Capture hard-to-find marketing avenues. And much more.
Get Exceptional Insurance Call Center Outsourcing: Upgrade to TeleDirect!
If you’re just getting started in the insurance industry, or need to fine-tune your already-established brand, your insurance service center’s performance is paramount to everything you do. Need a call center for insurance company communication? TeleDirect will show you how to turn weaknesses into strengths. Maximize communication opportunities. Capture hard-to-find marketing avenues. And much more.
To learn more about our call center outsourcing services (health, life, auto, etc.), please give our office a call at (800) 776-1081. Or, get a quote by visiting our insurance client contact page. Our insurance call center consultants will respond quickly, and we’ll identify the deficiencies with your current insurance service center. TeleDirect takes care of your primary business objectives, including all insurance service center requirements. Customer service for insurance companies has never been more important. Ensure you’re getting the best BPO services with TeleDirect.
Give us a call today at (800) 776-1081 or fill out our customer contact form and see how our insurance call center outsourcing can work for your firm. We look forward to perfecting your insurance call center!