Our proven scheduling strategies enable us to quickly scale Agent headcount to handle peak enrollment periods which we proactively monitor weekly, daily and hourly. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable staff working for you.
Our experienced and proficient insurance agents are fully licensed with comprehensive knowledge of current regulations to ensure complete compliance. Supplement your current agents with our team to capture all leads for a cost effective and effective conversion strategy.
We take the hassle out of hiring another member of your team by being a true reflection of your current staff, without the paperwork. Since we are performance-driven, our Agents assigned to your team can meet and exceed your KPIs to ensure your ROI.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Open Enrollment Calls Handled
Security and Compliance Procedures
Client Confidentiality & Data Security
Our ISO/IEC 27001 compliance formally specifies our Information Security Management System (ISMS), which is our suite of activities concerning the management of information risks. The ISMS is an overarching management framework through which TeleDirect identifies, analyzes and addresses our information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts - an important aspect in such a dynamic field as the Insurance industry regarding compliance.
This standard covers our protocols and procedures to ensure we protect your clients' information in a secure environment. Take a look to see how seriously we take information security and how easily we separate ourselves from our competition through such compliance standards.
Our Insurance Clients Are Saying
Insurance Call Center
Your customers rely on your insurance policies for their most treasured assets – their homes, automobiles, businesses and – most critically – their own families. The ability to effectively communicate with your clients is paramount in the insurance industry. And your insurance contact center goes a long way toward establishing the trust and confidence needed to ensure complete customer satisfaction.
Is your current insurance call center agile enough to handle a quickly changing business environment? Robust enough to navigate often-complex data streams? Or responsive enough to provide the service and support your customers need – right now? If not, it’s time to reconsider your insurance call center operation. It’s time to contact TeleDirect.
Our flexible call center and contact portal platform simplifies your entire operation. As a leading business outsourcing process (BPO) provider for the insurance industry, TeleDirect’s proven track record includes insurance companies from all across the United States. For example, our member enrollment initiatives and appointment assistance helped Florida-based Freedom Health expand their customer base, managed overcall issues and created skill-based distributions.
TeleDirect: The Health Insurance Call Center Experts
Your insurance contact center requires extreme flexibility to handle fluid customer demands. TeleDirect’s robust “behind the scenes” support ensures complete customer satisfaction. With TeleDirect’s insurance contact center support, your firm will enjoy:
- Comprehensive call center options. Health insurance, life insurance and similar call centers need a “front-facing” customer call service for 24/7 demand. Through knowledgeable live support and advanced automated messaging, your insurance clients will have the accessibility to gather information and make informed decisions.
- Superior customer service. Your clients are the lifeblood of your company. And that’s how TeleDirect views our business process outsourcing (BPO) insurance call center support. From initial setup to ongoing, long-term call center structuring, you customers will be happy – and that’s critical to retain clients when policies expire!
- Rock-solid security. TeleDirect’s insurance call center outsourced services – especially for the healthcare industry – require constant vigilance against security risks. Our Information Security Management System (ISMS) goes above and beyond minimal protocols for industry-leading security. It’s all part of the TeleDirect package; from up-front customer service to hidden security measures, our clients trust us with their insurance call center.
- Licensed agents. TeleDirect has the IT expertise you need, but we also have on-staff insurance agents – fully licensed and credentialed – to assist with your most pressing call center issues. We’re also able to consult with your leadership team to develop additional solutions to latent, long-term problems.
Whether you have a life insurance call center, health insurance answering system or other insurance-related customer interface portal, TeleDirect offers sensible, streamlined solutions to improve efficiency restore client confidence and enhance overall quality markers. We have customized, concise and comprehensive insurance call center services for any size business.
To learn more about our call center outsourcing services (health, life, auto, etc.), please give our office a call at (800) 776-1081. Or, get a quote by visiting our insurance client contact page. Our insurance call center consultants will respond quickly, and we’ll identify the deficiencies with your current operation. In no time at all, your insurance contact center will provide that “ripple effect” that many of our clients have already realized: greater client satisfaction, a growing customer base and the peace of mind that comes with knowing you take care of your customers. Because TeleDirect takes care of your primary business objectives.
Give us a call today – we look forward to perfecting your insurance call center!