Our proven scheduling strategies enable us to quickly scale Agent headcount to handle peak enrollment periods which we proactively monitor weekly, daily and hourly. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable staff working for you.
Our experienced and proficient insurance agents are fully licensed with comprehensive knowledge of current regulations to ensure complete compliance. Supplement your current agents with our team to capture all leads for a cost effective and effective conversion strategy.
We take the hassle out of hiring another member of your team by being a true reflection of your current staff, without the paperwork. Since we are performance-driven, our Agents assigned to your team can meet and exceed your KPIs to ensure your ROI.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Open Enrollment Calls Handled
Security and Compliance Procedures
Client Confidentiality & Data Security
Our ISO/IEC 27001 compliance formally specifies our Information Security Management System (ISMS), which is our suite of activities concerning the management of information risks. The ISMS is an overarching management framework through which TeleDirect identifies, analyzes and addresses our information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts - an important aspect in such a dynamic field as the Insurance industry regarding compliance.
This standard covers our protocols and procedures to ensure we protect your clients' information in a secure environment. Take a look to see how seriously we take information security and how easily we separate ourselves from our competition through such compliance standards.