We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products and services, our professional Call Agents are solely U.S. based to ensure the highest level of service that your customers expect and deserve. We’re here to help, whenever and wherever you need it. Find out how we have helped our clients increase their brand reputation with our personalized call center solutions.
TeleDirect's knowledgeable and professional Agents are a true extension of your company to help reach and surpass your customer service goals. Our Agents are constantly evaluated and rewarded through their call performance, without a commission-based structure to focus on high quality and customer engagement. With our bilingual and U.S.-only based staff helping your customers across multiple channels, find out why our customer service and experience are unparalleled nationwide.
Training & Quality
All of our agents undergo a rigorous selection process which includes a thorough background check to maintain our high security and confidentiality standards. Continuous call monitoring throughout training and employment ensure only the most qualified and professional Agents remain with us to provide you the best representation of your company. Contact us to find out how we will implement your campaign with our highly trained Agents ready to exceed your expectations.
With a focus on customer-centric interactions and effective communication, our clients in all industries know how important they are to us. Through effective account management and open dialogue to always ensure we're on the same page, your company growth and continued success is what we're here for.
Exceptional Customer Service, Full Call Center Capability
TeleDirect’s full-service call center capability and unmatched customer service wouldn’t be possible without our well-trained agents, industry expertise, and meticulous training techniques. When you sign up with TeleDirect, we get to know your business – it’s unique processes, specific industry requirements, and other operational details – as well as you do!
Our results-oriented approach starts with a full understanding of your call center needs. From there, we build out a call center that is robust enough to handle a heavy workload, yet nimble enough to adapt to an ever-changing business environment. When you outsource your call center with TeleDirect, you’ll enjoy world-class coverage and customer service, along with considerable benefits across the board.
Our philosophy is simple: provide outstanding customer service for your business, so your own call center leads the way in customer service. What goes around, comes around – and with our flexible and affordable approach, TeleDirect leads the way as your call center service provider!
Thanks to our professional agents, TeleDirect hits the ground running with your customer service call center. We reduce lag time, increase efficiency, and make your customer service call center run smoothly during regular days, peak volume, and more.
But it’s not just our live support that’s earned positive reviews; TeleDirect’s built-in technology offers a distinct advantage over other business process outsourcing (BPO) providers. Here are just a few examples why we are the best US based call center and where we elevate your customer support call center:
- Multi-industry coverage. From healthcare to financial service and pretty much every business sector in between, TeleDirect’s reputation as a leading BPO solution has never been stronger. Whatever your industry is, we can help!
- Proven results. Real-time reporting, industry-leading agent training, cutting-edge infrastructure and more – each and every day ,TeleDirect delivers on our promise to provide value and results. Does your current call center service provider go the extra mile for you? If not, it’s time to switch to TeleDirect.
- Inbound solutions. Our customer service call center platform handles your entire inbound traffic Plus, with advanced analytics and real-time reporting, we give you actionable intelligence you can leverage toward sales goals, client retention, and much more!
- Outbound services. Your message is important. And with TeleDirect’s complete BPO outbound messaging tools, you’ll take control of your outbound communication strategy like never before. Once you’re in the driver’s seat with your outbound services, everything else falls into place.
- Call center expertise. TeleDirect’s call center platform is scalable, customizable, flexible, adaptable – and thanks to advanced infrastructure with impressive uptime statistics, darn near indestructible. From small fixes to system-wide overhauls, we have the system you need to improve your customer service call center.
- Scripting tools, seamless integration & more. No other outsourced customer service solution comes close to TeleDirect’s advanced scripting tools, security & redundancy, and unified cloud communication. Our customer service call center puts you ahead of the technology curve – and for outsourced customer support and call center activities, that enables you to concentrate on what you do best – serving your own clients!
Get Professional Customer Service Call Center Assistance – Contact TeleDirect Today!
Where would your business be without your clients? They’re the lifeblood of your enterprise, and they depend on you to deliver products and services that make a real difference. But if your customer service contact center isn’t up to speed, client retention will suffer. After all, if your clients aren’t getting the best possible customer service, they’ll go elsewhere.
For many companies, handling their own customer service call center requirements isn’t feasible. Your business has probably seen similar challenges; sure, you could try to handle it yourself, but where would that put your dedicated clients?
Fortunately, TeleDirect’s outsourced customer service and call center solutions are only a phone call away. We’ll provide everything you need to keep your customers happy, all with a flexible and robust outsourced platform that’s easy to implement and also easy on your bottom line.
Whether you need a boost with your social media customer service or wholesale updates with your call center, TeleDirect will work with you to find a solution. Fill out our customer contact form, and a TeleDirect business consultant will be in touch with real-time, real-life, practical solutions. We take great pride in being the best US based call center!
You can also speak with our call center experts directly at (800)776-1081. Don’t let another day slip by without TeleDirect’s customer support call center platform. Thanks for visiting TeleDirect!