We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products and services, our professional Call Agents are solely U.S. based to ensure the highest level of service that your customers expect and deserve. We’re here to help, whenever and wherever you need it. Find out how we have helped our clients increase their brand reputation with our personalized call center solutions.
TeleDirect's knowledgeable and professional Agents are a true extension of your company to help reach and surpass your customer service goals. Our Agents are constantly evaluated and rewarded through their call performance, without a commission-based structure to focus on high quality and customer engagement. With our bilingual and U.S.-only based staff helping your customers across multiple channels, find out why our customer service and experience are unparalleled nationwide.
Training & Quality
All of our agents undergo a rigorous selection process which includes a thorough background check to maintain our high security and confidentiality standards. Continuous call monitoring throughout training and employment ensure only the most qualified and professional Agents remain with us to provide you the best representation of your company. Contact us to find out how we will implement your campaign with our highly trained Agents ready to exceed your expectations.
With a focus on customer-centric interactions and effective communication, our clients in all industries know how important they are to us. Through effective account management and open dialogue to always ensure we're on the same page, your company growth and continued success is what we're here for.
Exceptional Customer Service, Full Call Center Capability
TeleDirect’s full-service call center capability and unmatched customer service wouldn’t be possible without our well-trained agents, industry expertise, and meticulous training techniques. When you sign up with TeleDirect, we get to know your business – it’s unique processes, specific industry requirements, and other operational details – as well as you do! This learning process on our end opens the gateway to superior outsourced customer service for all aspects of your call center.
Outsourced customer service is an innovative, business-boosting approach, if you know where to find the right solutions. For many companies across the globe, TeleDirect’s customer service contact center tools and related resources allow added focus on their products and services, all while customer service satisfaction continues to improve!
Our results-oriented approach starts with a full understanding of your call center needs. From there, we build out a call center that is robust enough to handle a heavy workload, yet nimble enough to adapt to an ever-changing business environment. When you outsource your call center with TeleDirect, you’ll enjoy world-class coverage and customer service, along with considerable benefits across the board.
Call center customer service is critical to overall communication strategy. If your call center can’t address customer concerns immediately, you’ll quickly lose customers. They’ll find another business who is more receptive to their demands. But don’t worry – you don’t have to be a customer support call center expert to improve your communication outlook. With TeleDirect, our outsourced customer service solutions improves your response time and aligns customer requests with your business.
Thanks to our professional agents, TeleDirect hits the ground running with your customer service call center. We reduce lag time, increase efficiency, and make your customer service call center run smoothly during regular days, peak volume, and more.
But it’s not just our live support that’s earned positive reviews; TeleDirect’s built-in technology offers a distinct advantage over other business process outsourcing (BPO) providers. Here are just a few examples why we are the best US based call center and where we elevate your customer support call center:
- Multi-industry coverage. From healthcare to financial service and pretty much every business sector in between, TeleDirect’s reputation as a leading BPO solution has never been stronger. Whatever your industry is, we can help! Our call center customer service capability is ideal for healthcare, insurance, manufacturing, and many other business sectors. If you don’t think we can help with outsourced customer service in your industry, think again! Contact TeleDirect today.
- Proven results. Real-time reporting, industry-leading agent training, cutting-edge infrastructure and more – each and every day, TeleDirect delivers on our promise to provide value and results. Does your current call center service provider go the extra mile for you? If not, it’s time to switch to TeleDirect.
- Inbound solutions. Our customer service call center platform handles your entire inbound traffic. Plus, with advanced analytics and real-time reporting, we give you actionable intelligence you can leverage toward sales goals, client retention, and much more! Whether you need help with lead response management or general inbound assistance, our call center customer service is second to none – and more affordable than you may think!
- Outbound services. Your message is important. And with TeleDirect’s complete BPO outbound messaging tools, you’ll take control of your outbound communication strategy like never before. Once you’re in the driver’s seat with your outbound services, everything else falls into place. From social media assistance to lead response tools, TeleDirect’s call center customer service system is ready to help today!
- Call center expertise. TeleDirect’s call center platform is scalable, customizable, flexible, adaptable – and thanks to advanced infrastructure with impressive uptime statistics, darn near indestructible. From small fixes to system-wide overhauls, we have the system you need to improve your customer service call center. What’s more, our customer support call center services keep client satisfaction levels high, even as we keep overall operating costs low. It’s the best of both worlds with TeleDirect.
- Scripting tools, seamless integration & more. No other outsourced customer service solution comes close to TeleDirect’s advanced scripting tools, security & redundancy, and unified cloud communication. Our customer service call center puts you ahead of the technology curve – and for outsourced customer support and call center activities, that enables you to concentrate on what you do best – serving your own clients! With so much backend technical expertise behind our outsourced customer service for call centers, you’re able to provide exceptional front end service for your clients on a face to face (or call to call) basis.
Get Professional Customer Service Call Center Assistance – Contact TeleDirect Today!
Your clients are the lifeblood of your enterprise, and they depend on you to deliver products and services that make a real difference. But if your customer service contact center isn’t up to speed, client retention will suffer. After all, if your clients aren’t getting the best possible customer service, they’ll go elsewhere.
For many companies, handling their own customer service call center requirements isn’t feasible. If you need immediate assistance with your customer service contact center, it’s time to make the switch to TeleDirect. Our BPO call center customer service ensure that your clients receive the attention they deserve, even while you’re focused on other aspects of your operations. With TeleDirect, outsourced customer service allows you greater flexibility in today’s rapidly changing business environment. Get the leverage you need to succeed, and contact TeleDirect today.
Fortunately, TeleDirect’s outsourced customer service and call center solutions are only a phone call away. We’ll provide everything you need to keep your customers happy, all with a flexible and robust outsourced platform that’s easy to implement and also easy on your bottom line. We’ve made it easier than ever to select, source and implement customer service call center tools. Fill out our customer contact form, and our outsource customer service experts will be in touch.
Whether you need a boost with your social media customer service or wholesale updates with your call center, TeleDirect will work with you to find a solution. Fill out our customer contact form, and a TeleDirect business consultant will be in touch with real-time, real-life, practical solutions. We take great pride in being the best US based call center!
You can also speak with our call center experts directly at (800) 776-1081. Don’t let another day slip by without TeleDirect’s customer support call center platform. We look forward to implementing or improving your u call center customer service – contact us today to get started. Thanks for visiting TeleDirect!