Healthcare & Medical Call Center Services
Your Patient & Provider Solution
Our vast knowledge and experience assisting clients with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance and Dental and Vision plans have enabled us to become an industry leader in the Healthcare Call Center industry.
Health Plan Provider Support
Whether needing help with open enrollment, lead generation/qualification or call inquiry support, we specialize in providing an exceptional call experience while delivering measurable results. Our health plan provider expertise ensures confidential and secure communication due to our HIPAA compliance and have a variety of solutions customized to your exact needs.
Patient Surveys & Assessments
With new regulations and documentation requirements in the Healthcare field, we allow our clients to focus on their core competency of providing exceptional patient care while we obtain answers. Surveys, assessments, satisfaction scores and questionnaires are efficiently processed with reports available immediately upon completion for analytic review and performance measurement.
Medical Practice Solutions
Regardless of medical group size or location, our solutions for physicians and healthcare providers include appointment setting services, reach on-call support, lead capture, patient inquiries, appointment confirmation calls and patient record updates. Having experience with nationwide medical groups, our ability to provide either after-hours or overflow call support is just the start.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Medical Office & Hospital Clients
High-Risk Clinical Assessment Survey Identification
Daily Triage Support & On-Call Reach Availability
TeleDirect provides our Healthcare clients with safe and secure policies and procedures coupled with continual staff training and awareness reviews. This includes company-wide trainings regarding information security with emphasis on Personal Health Information (PHI), and the strategies being enabled to mitigate any security issues that may arise. All of these trainings and staff education classes ensure compliance of the related obligations under HIPAA.
Our technology, security, and privacy policies comply with HIPAA standards, such as encryption (SSL), system-user identifiers (logins, passwords), multiple user access levels, high-end physical server security, nightly backups, strong privacy policies, timed log out and comprehensive internal policies.
Client Statewide Healthcare Provider
Date Jan 2014 - Present
Services Patient Satisfaction Surveys, Screening Questionnaires
Our Healthcare Clients Are Saying
Healthcare Call Center Services
See How TeleDirect Helps with Medical Call Answering Services, Healthcare Call Center Expertise & More
Total Healthcare Call Center Solutions| Med Answering Service Assistance | Business Process Outsourced Health Call Centers | And Much More - Contact TeleDirect Today!
Your healthcare contact center isn’t just a call and messaging portal or appointment confirmation service; it’s literally a lifeline for patients. The ability for your patients to get in touch with your healthcare providers, medical offices and healthcare centers is important for your bottom line, and it’s critical for patient trust and confidentiality.
For healthcare enterprises, clients are patients. Your customers deserve (figuratively and literally) critical care. But are you prepared to handle your own medical call center services, including medical call answering services and patient call centers? If not, a business process outsourced (BPO) solution is at hand: TeleDirect’s healthcare outsourcing call center. We’re one of the most trusted healthcare call center companies, and our call center platform includes customized service enhancements, operational excellence, and the rock-solid reliability your patients expect from their most trusted healthcare providers.
Is your current health call center currently on life support? Return your med answering service to full health with TeleDirect. Our answering services and complete healthcare call center solutions are just what the doctor ordered!
From healthcare call center services outsourcing to important tasks like patient surveys and payment processing, no other BPO company offers TeleDirect’s experience, knowledge, and proven results. Discover the TeleDirect difference today with our healthcare BPO services.
Introducing TeleDirect: Your All-In-One Virtual Medical Receptionist for Complete Healthcare Call Center Solutions!
Think of your patient call center as the ultimate customer service portal. Your medical call center requires a rapid response platform for all patient concerns. TeleDirect realized that timing and accuracy are everything with healthcare call center services. From appointment confirmation to test results and much more, your patients rely on your healthcare answering service for a broad range of non-office communication. Without a rapid and reliable answering service for your healthcare business, it’s nearly impossible to satisfy your patients. Our proven, process-optimal healthcare call center offers turnkey efficiency, customized options, and the best support in the industry – for any industry, not just the healthcare realm.
With TeleDirect, you’re in complete control of your healthcare call center services. It all comes down to the type of service you’re delivering to your patients - and we have the roadmap for your call center platform to exceed their expectations!. Across the entire healthcare continuum, no other healthcare answering service and call center solution can match TeleDirect for reliable performance, HIPAA data privacy, and redundancy. Experience healthcare call center solutions you've always wanted with TeleDirect!
TeleDirect, the leader in business process outsourcing (BPO) healthcare call center optimization, has the experience and wide-ranging exposure you need to improve contact center performance. Looking to get the best value and results from your healthcare outsourcing call center? Our expertise in the healthcare industry includes:
- Medicare – Advantage Plans, Supplements, Administrative Processes, etc. Our healthcare call center solutions handle all aspects related to Medicare administration. For many healthcare organizations, this is a huge – and unnecessary – burden.
- Prescription drug plans– from regional, state, and national providers, TeleDirect offers a common-sense approach to handle this ever-expanding element of healthcare. We offer healthcare call center services outsourcing solutions for any type of prescription drug plans and protocols.
- Dental plans – Our medical call answering service will make anyone smile! TeleDirect’s patient call center solutions are ideal for any type of dental provider or insurance plan. Our answering service for healthcare businesses is used by many well-known regional, state, and national dental plans. With TeleDirect’s healthcare outsourcing call center, you’ll enjoy complete dental plan communication coverage.
- Vision plans- Envision a better way forward with TeleDirect’s healthcare contact center solutions and med answering service strategies. From regional plans to national vision initiatives, we ensure a direct light of sight for your customer and patient needs. It all starts with the best outsourced healthcare contact center – TeleDirect!
- Patient communication – TeleDirect gives any healthcare organization the same robust, reliable communication platform we offer for other businesses. TeleDirect features top-end inbound and outbound services, with everything from timely analytics, appointment setting assistance, outreach campaigns, and much more. See how our backend expertise allows your healthcare organization to focus on critical patient care - let us handle your patient communication portal!
- Appointments – get on track with fully automated appointment setting services or TeleDirect’s professional live agents. Keeping appointments on track ensures better patient care, and also optimizes your ability to stay active and engaged with all of your patients. Give your healthcare answering service additional functionality with all of TeleDirect’s call center platform features!
Keeping up with the latest healthcare rules and regulations can put stress on any call center operation. That’s where the TeleDirect advantage comes into play. Our healthcare call center outsourcing experts will elevate your existing platform.
TeleDirect offers the following medical answering services:
- Virtual medical receptionist – thanks to innovative scripting and advanced call center platform technology, TeleDirect provides the ultimate “stand in” to help with your receptionist tasks. This unique healthcare call center outsourcing can be paired with our exceptionally competent live agent resources, too. No solution is the same between medical enterprises; TeleDirect provides customized services for your particular field or area of expertise. Just tell us what your unique healthcare outsourcing call center needs are, and we’ll tailor a solution that fits your timeline and budget!
- Live medical call center agents – when it comes to professional, live assistance, the remedy is in with TeleDirect’s healthcare answering service! Along with our virtual medical receptionist services, our med answering service has the best-trained live agent call center personnel in the industry. Our staff is up to speed with the latest HIPAA requirements, so we’ll seamlessly integrate into your medical call center in no time!
- Physician answering services – whatever your medical call center services need, TeleDirect is ready to help. Appointment confirmations, healthcare call center support, general medical answering service assistance – TeleDirect is ready to help today!
In order to coordinate the constantly changing healthcare regulations with health call center protocols, you can do the work yourself. But the time and money needed to invest is considerable. TeleDirect’s industry know-how, robust technological services, and rapid-response capability enable more efficient benefit enrollment, patient surveys, appointment coordination, patient record updates and much more – all while meeting all HIPAA and patient confidentiality requirements. Our medical call center services are ideal for targeted upgrades and whole-system overhauls.
Competence, compliance, complete health call center services – with TeleDirect, we’ll fix what ails your patient call center. Our experts will identify latent system weaknesses, improve existing strengths, and offer a turnkey solution for your healthcare contact center – all at a reasonable price for world-class BPO!
Sign up for the Premier Medical Call Answering Service for Healthcare Businesses – Contact TeleDirect Today!
Our services are utilized by healthcare firms all across the United States, and our flexible, affordable, and efficient services have already produced positive results. For one of our healthcare clients, TeleDirect was able to connect the healthcare center with existing clients for crucial Health Insurance Portability and Accountability Act (HIPAA)-compliant documentation. This important data was requested, collected, and analyzed with the help of TeleDirect’s robust IT and marketing capabilities. Plus, our client is now better able to provide the medical care their patients deserve – a win-win situation for everyone!
Outsourcing Your Healthcare Call Center Solutions – Availability is Everything
Your healthcare call center should be the ultimate multitasker. Appointments benefit plan updates, patient record modifications, Medicaid requirements – the amount of information your patients need at any given time is immense, and not going away anytime soon. If your current services can’t provide accurate, on-time information for a variety of medical requirements, your healthcare business could suffer anything from negative PR to a variety of legal actions. TeleDirect’s healthcare call center services provide something you can’t put a price on: total peace of mind…not to mention 100% HIPAA compliance!
Enhance the provider - patient connection dynamic with TeleDirect’s comprehensive health call center services today. We’ll give your patients the confidence they need to get all the information they need, when they need it. And we give your call center the tools and technology to manage all patient requests, escalate issues, and improve customer service metrics. Discover a better way of handling patient communication with TeleDirect’s health call center today!
If your company needs help with existing health care outsourcing call center functions & medical call center tasks, or if you’re looking to establish medical call center services from scratch, please give our consultants a call today at (800) 776-1081. You can also fill out our confidential customer contact form for a quote. We’ll help get your healthcare contact center up and running, and TeleDirect’s professional BPO providers will help support your initiatives every step of the way.
Thanks for considering TeleDirect as your #1 healthcare call center solution. If you’re ready to exceed your patients’ expectations, let us first exceed yours – contact TeleDirect and see why we’re one of the best medical call center service companies. Trust the preferred answering service for healthcare businesses for all of your healthcare outsourcing call center needs. We look forward to hearing from you soon!