Healthcare & Medical Call Center Services
Health Plan Provider Support
Whether needing help with open enrollment, lead generation/qualification or call inquiry support, we specialize in providing an exceptional call experience while delivering measurable results. Our health plan provider expertise ensures confidential and secure communication due to our HIPAA compliance and have a variety of solutions customized to your exact needs.
Patient Surveys & Assessments
With new regulations and documentation requirements in the Healthcare field, we allow our clients to focus on their core competency of providing exceptional patient care while we obtain answers. Surveys, assessments, satisfaction scores and questionnaires are efficiently processed with reports available immediately upon completion for analytic review and performance measurement.
Medical Practice Solutions
Regardless of medical group size or location, our solutions for physicians and healthcare providers include appointment setting services, reach on-call support, lead capture, patient inquiries, appointment confirmation calls and patient record updates. Having experience with nationwide medical groups, our ability to provide either after-hours or overflow call support is just the start.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Medical Office & Hospital Clients
High-Risk Clinical Assessment Survey Identification
Daily Triage Support & On-Call Reach Availability
TeleDirect provides our Healthcare clients with safe and secure policies and procedures coupled with continual staff training and awareness reviews. This includes company-wide trainings regarding information security with emphasis on Personal Health Information (PHI), and the strategies being enabled to mitigate any security issues that may arise. All of these trainings and staff education classes ensure compliance of the related obligations under HIPAA.
Our technology, security, and privacy policies comply with HIPAA standards, such as encryption (SSL), system-user identifiers (logins, passwords), multiple user access levels, high-end physical server security, nightly backups, strong privacy policies, timed log out and comprehensive internal policies.
Our Healthcare Clients Are Saying
Healthcare Call Center Services
Your healthcare contact center isn’t just a call and messaging portal or appointment confirmation service; it’s literally a lifeline for patients. The ability for your patients to get in touch with your medical offices or healthcare centers is important for your bottom line, and it’s critical for patient trust and confidentiality.
Think of your medical answering service as the ultimate customer service portal. Your medical call center requires a rapid response platform for all patient concerns. If you can’t reach out to patients with crucial information – whether confirming an appointment or following up on medications – your medical practice will suffer. That’s why TeleDirect’s medical answering service and medical call center services are essential in today’s ever-changing, ultra-competitive healthcare services market.
TeleDirect, the leader in business process outsourcing (BPO) healthcare call center optimization, has the experience and wide-ranging exposure you need to improve contact center performance. Our expertise in the healthcare industry includes:
- Medicare– Advantage Plans, Supplements, Administrative Processes, etc.
- Prescription drug plans– from regional, state and national providers
- Dental plans
- Vision plans
- Medicaid– Benefit questions, cost updates, etc.
Keeping up with the latest healthcare rules and regulations can put a stress on any call center operation. That’s where the TeleDirect advantage comes into play. Our healthcare call center outsourcing experts will elevate your existing platform.
TeleDirect offers the following medical answering services:
- Virtual medical receptionist – thanks to innovative scripting and advanced call center platform technology, TeleDirect provides the ultimate “stand in” to help with your receptionist tasks.
- Live medical call center agents – along with our virtual medical receptionist services, we also have the best-trained live agent call center personnel in the industry. Our staff is up to speed with the latest HIPAA requirements, so we’ll seamlessly integrate into your medical call center in no time!
- Physician answering services – whatever your medical call center services need, TeleDirect is ready to help. Appointment confirmations, healthcare call center support, general medical answering service assistance – TeleDirect is ready to help today!
In order to coordinate the constantly changing healthcare regulations with your call center protocols, you can do the work yourself. But the time and money needed to invest in considerable. TeleDirect’s industry know-how, robust technological services and rapid-response capability enables more efficient benefit enrollment, patient surveys, appointment coordination, patient record updates and much more – all while meeting all HIPAA and patient confidentiality requirements. Our medical call center services are ideal for targeted upgrades and whole-system overhauls.
The Advantages of a Healthcare Contact Center & Medical Answering Service
Our services are utilized by healthcare firms all across the United States, and our flexible, affordable and efficient services have already produced positive results. For one of our healthcare clients, TeleDirect was able to connect the healthcare center with existing clients for crucial Health Insurance Portability and Accountability Act (HIPAA)-compliant documentation. This important data was requested, collected and analyzed with the help of TeleDirect’s robust IT and marketing capabilities. Plus, our client is now better able to provide the medical care their patients deserve – a win-win situation everyone!
TeleDirect’s healthcare call center outsourcing services aren’t a one-size-fits-all proposition. Rather, our solutions are customized to fit your particular healthcare segment and your own ideas, which means that your new healthcare call center better aligns with marketing objectives, customer demand and other key business metrics.
Healthcare Call Center Outsourcing – Availability is Everything
Your healthcare call center should be the ultimate multitasker. Appointments, benefit plan updates, patient record modifications, Medicaid requirements – the amount of information your patients need at any given time is immense. And it’s not going away anytime soon.
With a healthcare contact center supported by TeleDirect, your patients not only have the confidence to access and process key medical information – they have round-the-clock access. With our innovative and responsive automated answering systems, any patient can find out up-to-the-minute info whenever they need it!
From healthcare call center outsourcing to important tasks like patient surveys and payment processing, no other BPO company offers TeleDirect’s experience, knowledge and proven results. Discover the TeleDirect difference today!
If your company needs help with existing health care outsourcing call center functions & medical call center tasks, or if you’re looking to establish a healthcare call center from scratch, please give our consultants a call today at (800) 776-1081. You can also fill out our confidential customer contact form for a quote. We’ll help get your healthcare contact center up and running, and TeleDirect’s professional BPO providers will help support your initiatives every step of the way.