Health Plan Provider Support
Whether needing help with open enrollment, lead generation/qualification or call inquiry support, we specialize in providing an exceptional call experience while delivering measurable results. Our health plan provider expertise ensures confidential and secure communication due to our HIPAA compliance and have a variety of solutions customized to your exact needs.
Patient Surveys & Assessments
With new regulations and documentation requirements in the Healthcare field, we allow our clients to focus on their core competency of providing exceptional patient care while we obtain answers. Surveys, assessments, satisfaction scores and questionnaires are efficiently processed with reports available immediately upon completion for analytic review and performance measurement.
Medical Practice Solutions
Regardless of medical group size or location, our solutions for physicians and healthcare providers include appointment setting services, reach on-call support, lead capture, patient inquiries, appointment confirmation calls and patient record updates. Having experience with nationwide medical groups, our ability to provide either after-hours or overflow call support is just the start.
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Medical Office & Hospital Clients
High-Risk Clinical Assessment Survey Identification
Daily Triage Support & On-Call Reach Availability
TeleDirect provides our Healthcare clients with safe and secure policies and procedures coupled with continual staff training and awareness reviews. This includes company-wide trainings regarding information security with emphasis on Personal Health Information (PHI), and the strategies being enabled to mitigate any security issues that may arise. All of these trainings and staff education classes ensure compliance of the related obligations under HIPAA.
Our technology, security, and privacy policies comply with HIPAA standards, such as encryption (SSL), system-user identifiers (logins, passwords), multiple user access levels, high-end physical server security, nightly backups, strong privacy policies, timed log out and comprehensive internal policies.