Call Center Services #1 24/7 U.S.-Based

There’s no such thing as business hours anymore, not when customers expect fast answers, sales teams need steady leads, and every missed call could mean a lost opportunity. That’s why companies across industries rely on TeleDirect’s 24/7 U.S.-based call center services. From inbound support to outbound campaigns, we help businesses stay responsive, scalable, and efficient, without locking into rigid contracts or oversized plans.

Whether it's a startup trying to handle overflow during peak times or an enterprise offloading full departments to save costs, our model adapts. You choose how and when you need support, and we take care of the rest.

Built for Flexibility, Backed by Experience

TeleDirect isn’t a one-size-fits-all platform. We built our model around what actually works for businesses:

• A simple, pay-as-you-go pricing model that lets you control costs
• Experience across every major industry, with deep knowledge of customer expectations
• Tailored solutions that fit your workflow instead of forcing you into ours

Our clients range from financial services firms to healthcare providers to tech startups, each with different goals, compliance needs, and customer journeys. We make it easy to deliver better experiences at every touchpoint.

What We Do: Inbound & Outbound Call Center Services

From the first interaction to ongoing engagement, we cover the full customer journey with a mix of inbound and outbound services that can stand alone or work together.

Inbound Services

Need help managing support queues, processing orders, or qualifying leads? Our inbound teams work as seamless extensions of your internal staff and are trained to handle:

• Lead qualification
• Order processing
• Direct response handling
• Tier 1 technical support
• Overflow and after-hours coverage
• Reservation scheduling

Outbound Services

For growth-focused teams, our outbound agents offer proactive support that keeps your growth on the uptick. We help you stay top-of-mind, keep pipelines full, and connect with hard-to-reach prospects through:

• Customer retention programs
• Appointment setting
• Market research and surveys
• Upselling and telesales
• Call-back programs

Every program is built to match your brand voice and business goals because a script without context helps no one.

Looking for a specific solution?Browse our full inbound and outbound service offerings to see how we can support your team.

Industries We Serve

Every industry has its own rhythm, but TeleDirect can adapt to each one. Whether you need to coordinate claims in a fast-moving insurance environment or confirm appointments at a private practice, our agents are ready to represent your brand with professionalism and care. With 24/7 U.S.-based support, bilingual capabilities, and compliance-ready systems, we help teams stay responsive without adding internal overhead.

We serve a wide range of sectors, including:

• Healthcare HIPAA-compliant scheduling, patient outreach, and after-hours support are designed to improve access while protecting privacy.
• Insurance Live policy support, quote follow-up, and claims handling that keeps clients informed and engaged.
• Financial Services Secure call handling for everything from investor relations to lead nurturing, without compromising on data integrity.
• Retail & E-Commerce Overflow, order processing, and return support that keeps your frontlines fast, even during peak demand.
• Education Enrollment support, event RSVPs, and frontline help desk services for universities, training providers, and tutoring platforms.
• Legal Live agents who handle client intake, case follow-up, and scheduled callbacks with care and confidentiality.
• Technology Tech support, user onboarding, and feature promotion backed by fast response times and platform fluency.
• Government Support for inbound inquiries, outbound notifications, and multilingual response lines, especially during critical service windows.
• Marketing & Events Seminar registration, direct response campaigns, and lead qualification that keep your calendar full.

We also support other verticals that rely on high-volume, high-quality call handling, including logistics, nonprofits, staffing, and more. If your business depends on human connection, we’re built for it.

Don’t see your industry listed?Check out the full list here. Chances are, we already have experience in your space and can help take you to the next level.

Why Clients Choose TeleDirect

Some call center companies focus on volume; our focus is on quality, starting with who we hire and how we build each program. Clients stay with TeleDirect because we offer:

• Prepaid minute blocks with no monthly contracts
• Rollover minutes for up to two years
• 24/7/365 U.S.-based coverage
• English and Spanish-speaking agents
• HIPAA, PCI DSS, and ISO compliance
• Dedicated account management
• 99.995% system uptime

We don’t charge for what you don’t use, and we don’t disappear once you’ve signed up. Our team stays close to your business, making updates and improvements as your needs change.

We’ve also been recognized by Forbes, Newsweek, GIVA, Quicksprout, and Design Rush, not just as a top performer in the industry, but as one of the best places to work.

The TeleDirect Experience

Clients often bring TeleDirect on board when they need just a few agents. However, once the results are in, they expand. Others arrive with complex call flows and compliance concerns, and we help them make sense of it all. In either case, our U.S.-based support teams become an extension of your business. Fast, friendly, and reliable.

Need reservations booked after hours? We’ll take care of it. Want follow-up calls routed with custom scripting? Done. At TeleDirect, every detail is handled with care and speed.

Learn more about the services we can offer you.

Ready to Get Started?

There’s no setup fee, no lengthy onboarding, and no pressure to commit. Let’s discuss what you need, how we can help with your schedule on your terms.

Request pricing or explore TeleDirect’s full list ofcall center servicesto get started.