A Better Customer Experience.
From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Save Time, Build Revenue
Our solutions allow you to focus on your core competency.
Lead Response Management
Lead Response Management
Separate yourself from the competition through our immediate multi-channel communication tools and expertise.
Personalize your workshops and seminars with our all-in-one RSVP service to easily register and confirm attendees.
Call Center Platform
Call Center Platform
Our reliable and secure software gives you the power of instant scalability and flexibility anytime, anywhere.
Join our long-term partners who have increased profits and reduced operating expenses working with us
What Our Clients Are Saying
Call Center Services
Every business likes to receive phone calls from customers and potential customers inquiring about their products or services. But when the volume of calls reaches the point where it interferes with the daily operations of your business, it’s time to consider partnering with a call center provider.
TeleDirect call centers provide a cost-effective way to engage with customers, increase sales, and grow your business. We enable your staff to focus on what they do best – making your product and/or delivering your service.
Call centers services have become a staple in the healthcare, insurance and financial services industries. However, they are increasingly being called upon to support companies in the retail, media, education, nonprofit, and other industries as well.
We offer a variety of call center services to help you manage customer contacts and market your business including:
- Reservation services
- Lead response management
- Answering services
- Appointment Setting and schedule management
- Product exchanges and support
- Technical support
- And more
Our call center prices vary according to the amount and type of services you choose. However, our pricing model is flexible and easy to understand. Our team will help you to choose an option that best fits your needs and always with the focus on delivery so that your return on investment will far outweigh the costs.
Advantages of Using a TeleDirect
Partnering with TeleDirect can help your business in many different ways.
- Save time and money. Outsourcing the customer contact management process allows everyone in your company to devote their full time and attention to your core business. As individuals and as an organization you stay focused on what you do best, without the distraction of dealing with phone inquiries.
- Grow sales. Whether inbound or outbound, our call center agents have the knowledge and training to motivate people to buy. Once they have a good understanding of your product or service, they easily translate their experience into your specific selling environment.
- Improve customer service. Having a team of professionals who are trained to work with customers, fulfill orders and resolve problems makes the customer experience faster and more effective. Whether a customer needs to change an order, return a product, or has a problem with using your product, call center representatives can take care of any issue in a timely manner.
- Build your brand. When it comes to growing a business, your brand is one of your most important assets. Most businesses provide marginal phone service at best. When you use a call center to handle clients, customers and prospects in a professional manner, it makes a strong impact on how your target market views your business.
Using Call Centers for Lead Verification
For companies that depend on extensive marketing to drive leads into the sales funnel, our call center solutions provide another significant advantage – the ability to track and verify leads with remarkable precision. TeleDirect can:
- Quickly confirm inquiries and requests for your products and services
- Identify and separate qualified from unqualified prospects
- Rank qualified prospects according to their readiness to buy
- Ensure prospects are correctly passed through your sales funnel for continued engagement
- Filter prospects according to special requirements and have them immediately transferred to your own sales team
- Close more deals and increase sales
Isn’t it time you looked into a call center service for your business? Contact TeleDirect today!