A Better Customer Experience.
From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Save Time, Build Revenue
Our solutions allow you to focus on your core competency.
Lead Response Management
Lead Response Management
Separate yourself from the competition through our immediate multi-channel communication tools and expertise.
Personalize your workshops and seminars with our all-in-one RSVP service to easily register and confirm attendees.
Call Center Platform
Call Center Platform
Our reliable and secure software gives you the power of instant scalability and flexibility anytime, anywhere.
Join our long-term partners who have increased profits and reduced operating expenses working with us
What Our Clients Are Saying
Call Center Services
Every business likes to receive phone calls from customers and potential customers inquiring about their products or services. But when the volume of calls reaches the point where it interferes with the daily operations of your business, it’s time to consider partnering with a call center provider.
TeleDirect call centers provide a cost-effective way to engage with customers, increase sales, and grow your business. We enable your staff to focus on what they do best – making your product and/or delivering your service.
Call centers services have become a staple in the healthcare, insurance and financial services industries. However, they are increasingly being called upon to support companies in the retail, media, education, nonprofit, and other industries as well.
Our platform supports businesses all over the United States, and we’re regarded as one of the most reliable, rapid-response business process outsourcing call center providers. Through enterprise-wide improvements and targeted systems, TeleDirect helps businesses of all sizes improve their existing call center services with tools, applications, and expert knowledge.
We offer a variety of call center services to help you manage customer contacts and market your business including:
- Reservation services. The best call centers in the U.S. have one thing in common – a practical, easy-to-use reservation services platform. Useful across a variety of industries and business sectors, TeleDirect’s reservation platform offers flexible inbound and outbound functionality.
- Lead response management. Most call centers are focused on client response – but what about growing your business? With TeleDirect’s advanced lead response management, opportunities are always right around the next corner – or the next call!
- Answering services. Your customers and clients are calling. Are you answering? A functional, reliable answering service is what separates average call centers from the best call centers in the U.S. Try TeleDirect’s answering services – they’re a premium part of our call center platform!
- Appointment Setting and schedule management. Are you running your business? Or is your business’s hectic schedule and appointments running you? Never underestimate the convenience and time-saving benefits of well-run appointment setting and schedule management services. With TeleDirect, you get both – and much more!
- Product exchanges and support. When TeleDirect’s technology updates, we keep you ahead of the curve – even as we’re planning the next advancements. World-class support and product exchanges are a few reasons why we’re one of the most trusted call centers in the entire county.
- Technical support. Thanks to some of the best-trained live agent support in the business, TeleDirect leverages real-time responses to bolster your technical support capabilities. Because if you’re not the expert, the competition will gladly take your place. With our technical support structure, you’ll retain – and grow – your client base.
- And more
Our call center prices vary according to the amount and type of services you choose. However, our pricing model is flexible and easy to understand. Our team will help you to choose an option that best fits your needs and always with the focus on delivery so that your return on investment will far outweigh the costs.
Advantages of Using TeleDirect
Partnering with TeleDirect can help your business in many different ways.
- Save time and money. Outsourcing the customer contact management process allows everyone in your company to devote their full time and attention to your core business. As individuals and as an organization you stay focused on what you do best, without the distraction of dealing with phone inquiries.
- Grow sales. Whether inbound or outbound, our call center agents have the knowledge and training to motivate people to buy. Once they have a good understanding of your product or service, they easily translate their experience into your specific selling environment. Far from a one size fits all outsourced call center, TeleDirect takes the time to invest in your business.
- Improve customer service. Having a team of professionals who are trained to work with customers, fulfill orders and resolve problems makes the customer experience faster and more effective. Whether a customer needs to change an order, return a product, or has a problem with using your product, call center representatives can take care of any issue in a timely manner. Both automated and live agent support is available.
- Build your brand. When it comes to growing a business, your brand is one of your most important assets. Most businesses provide marginal phone service at best. When you use a call center to handle clients, customers and prospects in a professional manner, it makes a strong impact on how your target market views your business. Call centers are one of the most underutilized brand-building tools today – and TeleDirect can help you implement key marketing initiatives with our call center platform!
Using Call Centers for Lead Verification
For companies that depend on extensive marketing to drive leads into the sales funnel, our call center solutions provide another significant advantage – the ability to track and verify leads with remarkable precision. TeleDirect can:
- Quickly confirm inquiries and requests for your products and services
- Identify and separate qualified from unqualified prospects
- Rank qualified prospects according to their readiness to buy
- Ensure prospects are correctly passed through your sales funnel for continued engagement
- Filter prospects according to special requirements and have them immediately transferred to your own sales team
- Close more deals and increase sales
What Makes TeleDirect the Best Call Center?
We know that your clients are your most important asset. After all, you wouldn’t be in business without them! We don’t want to tell you how to run your business – that’s what you do best – we want to give you the tools to do it better. Nothing beats live customer service. Did you know that 70% of customers disconnect the phone out of frustration if they can’t speak to a live person? We work as an extension of your inhouse team to make sure that no call goes unanswered. A missed call is a lost opportunity which would result in lost revenue. This should be a mantra which every business owner chants. If you can’t answer a call in a timely fashion, you can be assured that the person who called you has already called someone else. Don’t assume your customers will call back.
With So Many Outsourcing Options to Choose From, Why Should You Choose TeleDirect?
We focus on superior customer service – We aim to create the best experience for our clients. From our initial proposal through final delivery of our service, our clients are treated as if they are the only one we have. We understand that offering quality service is paramount to client satisfaction.
We have a unique business model based on our values – We value our brand. We offer boutique style service and personal touch associated with a small local call center, with the robust infrastructure and technology offered by a large BPO. Personal touch and branding are very important to us. This helps us understand our client’s need for branding and enables us to focus on personal touch on our calls.
We make it easy to do business with us – We are transparent to our customers about things we do. Our agreements are simple and easy to understand. We don’t mislead our clients, and we don’t believe in unnecessary charges. No surprises, and no hidden fees. We constantly improve our business model to make it as easy as possible to do business with us. We provide cost effective and timely solutions to our clients.
Isn’t it time you looked into a call center service for your business? Contact TeleDirect today! Our call center consultants are available via phone at (800) 776-1081. We’ll help take your call center from simply capable to world-class, all with your turnkey, completely customizable call center platform.
Experience an elevated call center experience with TeleDirect today. Don’t have time for a phone call right now? Fill out our customer service form and a representative will be in touch. Thanks for visiting TeleDirect!