We'll Help You Grow While You Pay-As-You-Go.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Get Custom Pricing & Access To Exclusive Deals.
How It Works
1. Submit Your Form
Fill out the form to get started. There's zero obligation to take any action.
2. Talk To Us & Learn More
We'll reach out to learn more about your needs, go over pricing, demo the platform, and if you'd like to move forward, we'll get you set up.
3. Grow Your Business
Once you're all set up, we'll start taking care of your calls per your requirements so you focus on growing your business.
Simple, Transparent Call Center Pricing That Scales With You
Call center pricing shouldn’t be complicated or come with hidden fees, vague estimates, or a sales pitch that takes three meetings to decode. At TeleDirect, we’ve stripped the process down to what actually matters: paying only for what you use, with no contracts and no surprises.
Whether you’re looking to outsource your inbound support or handle after-hours call volume, TeleDirect’s prepaid minute model provides flexibility without locking you into monthly minimums or bloated service bundles. You choose the call center services pricing you need. Nothing more, nothing less! We handle the rest with trained agents, secure systems, and full visibility into performance from day one.
That’s flexible control built for businesses that want transparent pricing that works just as hard as they do.
Why Choose TeleDirect?
Explore below why a lot of businesses and professionals use TeleDirect’s Business Process Outsourcing (BPO) services. These reasons are also why our clientele of satisfied customers is growing.
U.S. Based
TeleDirect is a Business Process Outsourcing service provider based out of Sacramento, California, and has agents across the United States. Having different centers within the country means you can work with service agents in your state. This way, challenges related to time zone differences and cultural differences are eliminated. Let TeleDirect be the call center extension of your operations that your business requires.
99.995% Uptime
The software and technological infrastructure we use are always available. This means our agents can attend to inbound and outbound requests at any time of the day. You don’t have to worry about you or your business not getting the service for which you paid. Even during system maintenance, we’ve set everything up so that your business is not affected.
PCI Certified and ISO Compliant
When processing card payments and other financial information, we understand the importance of guarding sensitive data at all costs. Our payment processing solutions meet PCI standards for secure transactions. Not only are we PCI certified, but our business operations are also ISO compliant, so be assured that our processes meet the highest quality and safety standards.
Fluent English and Spanish Speaking Agents
We have a multilingual team with agents fluent in English and Spanish. When tending to support requests, our call center agents’ impeccable language skills enable them to express themselves clearly and equally what’s required of clients on the other end of the line.
No Monthly Recurring Fees
TeleDirect plans and pricing is based on a pay-as-you-go plan. This pricing model lets you pay according to use—no monthly fees, no monthly contracts. It’s just about flexible prepaid minute blocks. Once you pay for a block of minutes, any unused minutes automatically roll over to the next month for up to 2 years!
Speak with an agent today for more information on TeleDirect plans.
Agents Available 24 Hours A Day
Our agents are from across the United States. Different time zones make for 24/7 coverage. With enough workforce and the use of appropriate technology, you and your clients won’t have to deal with long wait times experienced with other call centers.
What’s Included in Your Prepaid Minutes
When you purchase prepaid minutes from TeleDirect, you’re not just getting time on the phone. In fact, you’re getting access to a complete, professional-grade call center operation. That includes trained, U.S.-based agents who are fully prepared to represent your brand with professionalism and care. Whether your business operates in healthcare, insurance, finance, or another regulated industry, our agents come trained with industry-specific knowledge and ready to represent your brand with customized scripting and workflows from day one.
Every block of prepaid minutes comes with full access to our call-handling tools. This includes customized scripting, smart routing, and escalation paths tailored to your actual workflow. You also get built-in reporting—real-time dashboards that show what’s happening on your calls, so you can track performance without digging. Need support in more than one language? No problem. Our agents speak both English and Spanish, allowing you to expand your reach without incurring additional translation costs.
There’s no separate fee for onboarding or compliance. We’re already HIPAA-compliant, PCI-certified, and ISO-audited, making our call center services pricing all-inclusive and built to scale securely.
Even better, your unused minutes don’t disappear at the end of the month; they roll over for up to two years, giving you the flexibility to scale usage up or down without losing value.
From inbound call center pricing for customer support to outbound call center pricing for lead gen, everything is rolled into a structure that delivers clarity, flexibility, and ROI.
Cost Comparison: TeleDirect vs. Hiring In-House
Building a call center in-house comes with more than just payroll. Between recruiting, onboarding, training, QA, and scheduling, the hidden costs add up quickly. Infrastructure alone—think computers, headsets, software licenses, IT support, and security protocols—can turn a simple support initiative into a full-scale operational burden. And that doesn’t account for overhead like healthcare benefits, turnover, PTO, and management time.
TeleDirect removes those layers entirely. With our outsource call center pricing model, you don’t need to hire staff, build out infrastructure, or worry about coverage gaps. You purchase the minutes you need, and we handle the rest, down to the call routing, scripting, and analytics. Our agents are already trained, our tools are already tested, and our workflows are built for rapid deployment. It’s a ready-made solution that adapts to your business in real time.
Unlike an in-house team, where costs remain fixed regardless of activity, our pay-as-you-go structure means our call center pricing flexes with demand. No idle wages. No overtime logistics. No stress when call volume spikes or slumps. If your needs change month to month or even week to week, you’re not stuck managing a staffing puzzle. You simply scale your minutes up or down as needed.
Here’s a quick breakdown of the costs you’ll avoid with TeleDirect vs an in-house call center.
| Cost Category | In-House Call Center (U.S.) | TeleDirect Pay-As-You-Go Model |
|---|---|---|
| Agent Salary (annual) | $31,200 per agent | Included in your pay-as-you-go plan (no salary overhead) |
| Recruiting & Onboarding | $3,500 per agent (avg. recruiting + training costs) | $0 – no hiring, onboarding, or HR admin required |
| Benefits & Payroll Taxes | 20–30% on top of salary | $0 – no benefits, insurance, or PTO to manage |
| Agent Turnover Costs | ~$31,000 per agent lost | $0 – no internal staffing or rehiring required |
| Software & Tech Licenses | $120+/user/month for software + $60 for security tools | Included – secure tech stack, HIPAA/PCI/ISO ready |
| Hardware | $50–$200 per seat (phones, headsets) | Included – all infrastructure handled by TeleDirect |
| Real-Time Reporting | Often an add-on in third-party platforms | Included – dashboard access and usage reports standard |
| Multilingual Support | Additional hiring required | Included – fluent English and Spanish agents |
| Compliance & Security | Separate audits and certifications (HIPAA, PCI, ISO) | Included – full compliance coverage built into service |
| Facilities & Utilities | ~$2,500/month (rent, utilities, maintenance) | $0 – fully remote, no facility costs |
TeleDirect is a cost-efficient choice not just because it’s lean, but because it’s practical. You can launch faster, pivot quicker, and spend smarter. Whether you’re a startup exploring a new service line or a large enterprise managing overflow, our model helps you keep support running smoothly without slowing down the rest of your business.
Flexible Starts Now
TeleDirect’s call center pricing was designed with one thing in mind: making professional support accessible, scalable, and completely transparent. From simple inbound call center services to strategic outbound call center pricing campaigns, we give you what you need, without the overhead of hiring, training, and maintaining an internal department.
There’s no guesswork here, just real service, paid for by the minute, backed by expert agents and proven tools. No matter how your needs shift over time, your support can scale right along with them. We make it easy to start small, adapt quickly, and grow with confidence.
Ready to see how it all fits? Let’s build a plan around your goals and send over a quote that reflects your actual volume, not a generic template.
FAQ
How much does TeleDirect cost?
Our call center pricing is flexible and based on prepaid minutes, with no monthly rates or fees.
Are there any hidden fees or charges on TeleDirect?
No, TeleDirect pricing is transparent. You only pay for what you use.
Do unused TeleDirect minutes roll over to the next month?
Yes, unused minutes roll over to the next month, valid for up to 2 years.
What are my payment options?
At TeleDirect, we offer flexible payment options to ensure a seamless and convenient experience for our clients. Our options are:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, and American Express, offering a secure and convenient payment solution.
- ACH (Automated Clearing House) Payments: ACH payments offer a secure, efficient way to settle payments. By authorizing us to withdraw funds directly from your bank account on a set date, you simplify the process and avoid tracking due dates or writing checks. Plus, it’s completely free, making it practical and cost-effective.
- Checks and Money Orders: As electronic payments grow in popularity, we understand the need for traditional options. That’s why we accept checks and money orders as alternative payments. Please note these methods may take additional processing time, as we must wait for them to clear before completing your transaction.
Did you know that TeleDirect is rated as one of the best places to work by Newsweek and one of the top five call centers by Forbes?
Newsweek crowned us one of America’s Greatest Workplaces, and Forbes says we’re a top five call center. Looks like hard work really does pay off, just ask our team.
What does being recognized as one of the best places to work mean for Teledirect? It’s not just about fat paychecks and fancy perks. True job satisfaction is feeling like a rockstar, supported, growing, and knowing your work isn’t just pushing papers but actually making a difference.
