Value & Results
Our flat management structure allows us to immediately make strategic decisions without delay. Such agility is rarely demonstrated in most companies and our ability to quickly scale our workforce to your needs provides a cost effective solution that only TeleDirect can deliver.
With a focus on customer-centric interactions and effective communication, our clients know how important they are to us. Through dedicated account management and open dialogue to always ensure we're on the same page, your company growth and continued success is what we're here for.
All of our agents undergo a rigorous selection process which includes a thorough background check to maintain our high security and confidentiality standards. Continuous call monitoring throughout training and employment ensure only the most qualified and professional Agents remain with us to provide you the best representation of your company.
Full transparency and reporting capabilities are provided to capture call results and data that is entered by our Agents during each call. TeleDirect provides an overview of all inbound calls, which show the calls received and the call result associated with that call. System data captured includes time and date of call, agent name, call duration and additional metrics to ensure accountability and successful performance.
TeleDirect has over 25 years of experience in the call center industry, assisting many companies in multiple industries. We act as a true extension of your business, providing seamless support and professional communication to your customers and clients. Our ability to provide a customer-centric environment with our highly trained and professional Agents is unmatched in our industry.
We have partnered with Amazon Web Services (AWS) and Twilio to operate our global cloud infrastructure that supports our network, telephony and virtualization software. It is designed and managed according to security best practices and compliance standards which ensure that your campaign is built within one of the most secure computing infrastructures in the world.
Does your company have a strategy to keep your customer’s private information secured? Not being responsible with customer information can result in a loss of trust in a customer’s eyes. Being able to provide a high level of security certifications for your current and future customers will put their mind at ease that their information is always secure. At TeleDirect, our high information security standards protect your customer’s information and protect your company.
A Better Customer Experience.
From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly