A 24/7 U.S. Based Contact Center
Get Premium Customer Service with Our American Call Centers
Say goodbye to language barriers with our customizable solutions for your unique customer support needs.
Elevate Your Customer Experience with Our US-Based Call Centers
TeleDirect can help you deliver—we’re the most popular call center in America!
Inbound Call
Our live agents are here to take every call.
Outbound Call
Need to reach a client? We’ve got you covered.
Lead Qualification
Accelerate your lead and sales funnel with our expertise in engaging callers, ensuring prospects transform into customers swiftly.
Lead Generation
We offer American businesses an array of supplementary lead generation channels to enhance sales and fuel their growth objectives.
Customer Service
As a seamless extension of your business, we deliver professionalism and expertise for an exceptional American customer experience.
Telesales & Upsells
Our experienced team understands the U.S. market, excelling in lead identification, engagement, and conversion for optimal results.
Overflow & After Hours Support
Our round-the-clock support keeps your business open with highly available agents ready to assist your customers anytime, anywhere.
Seminar & Event Registration
Our tailored seminar and event registration service maximizes U.S. business growth with seamless attendee attraction and registration.
Partner with the Best American-Based Call Centers for Your Business
Need help with your call center? USA might be a big place, but TeleDirect services every state:
- Alabama Call Centers
- Alaska Call Centers
- Arizona Call Centers
- Arkansas Call Centers
- California Call Centers
- Colorado Call Centers
- Connecticut Call Centers
- D.C. Call Centers
- Delaware Call Centers
- Florida Call Centers
- Georgia Call Centers
- Hawaii Call Centers
- Idaho Call Centers
- Illinois Call Centers
- Indiana Call Centers
- Iowa Call Centers
- Kansas Call Centers
- Kentucky Call Centers
- Louisiana Call Centers
- Maine Call Centers
- Maryland Call Centers
- Massachusetts Call Centers
- Michigan Call Centers
- Minnesota Call Centers
- Mississippi Call Centers
- Missouri Call Centers
- Montana Call Centers
- Nebraska Call Centers
- Nevada Call Centers
- New Hampshire Call Centers
- New Jersey Call Centers
- New Mexico Call Centers
- New York Call Centers
- North Carolina Call Centers
- North Dakota Call Centers
- Ohio Call Centers
- Oklahoma Call Centers
- Oregon Call Centers
- Pennsylvania Call Centers
- Rhode Island Call Centers
- South Carolina Call Centers
- South Dakota Call Centers
- Tennessee Call Centers
- Texas Call Centers
- Utah Call Centers
- Vermont Call Centers
- Virginia Call Centers
- Washington Call Centers
- West Virginia Call Centers
- Wisconsin Call Centers
- Wyoming Call Centers
Live Agents Across the Country
Even if your firm has its headquarters in the Eastern time zone, agents on the West Coast can still offer support. TeleDirect’s U.S.-based call center is your best option for domestic phone support–TeleDirect provides unrivaled expertise.
English Expertise
Our American call center agents speak fluent English, and our advanced call center platform includes automated responses in English. So whether you’re seeking 24/7 answering services or live, client-focused expertise for IT firms with U.S.-based call center answering service, TeleDirect has a solution.
U.S.-Based Call Center
Having your client contact portal infrastructure and live agents in America makes sense if your business is here. Training time is streamlined. Little, if any, language barriers exist. And domestic agents and in-country technical expertise also provide additional advantages, like greater productivity and professional performance metrics.
American Industry Assistance
From the insurance industry to healthcare to high-tech startups and beyond, our clients depend on TeleDirect to deliver consistent, competent, comprehensive call center service. And with our U.S. support call center platform, we meet and exceed client expectations on a daily basis.
Our Call Center Based in the U.S. Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Average Speed to Answer (ASA)
Average call center call volume per month
Our Quality Assurance Score
Our American Call Centers FAQs
What is an American call center?
Your answer to better business. American call centers like TeleDirect offer helpful services to optimize your brand’s customer contact and support strategy.
What are the 3 types of call centers in the U.S.?
Inbound, outbound and hybrid. Inbound call centers answer incoming queries from clients. Outbound call centers feature live agents who reach out to your customers. A hybrid handles incoming and outgoing communication.
How many calls can a TeleDirect American call center handle?
As many as you’re getting. TeleDirect offers completely scalable services, so your live agent support count will match your current level of demand. In busier periods, we can bring more agents on board. When you quiet down, we scale back.
What is a good average speed to answer in an American call center?
22-28 seconds. Ideally, customers should receive some response before the 30-second mark. We can help you with that—contact us to learn more.
What is the average number of daily calls at a TeleDirect U.S. call center?
That depends. We handle many calls daily, but every contact center is different. This number will change depending on your company size, location, industry and other factors.
