Call Centers in the USA 

Technological advancements now make it possible for businesses to deliver high-quality services to customers quickly. However, these high-tech systems are not without fault, which makes it critical for businesses to have the means available to address customer related issues when they arise. 

One channel through which customers and clients can reach businesses for support is via phone calls. Yes, there are email, SMS and other channels you can name. However, a lot of customers still want to talk to real humans over the phone when trying to resolve issues remotely.

A survey conducted by First Orion found that more than half of the participants prefer to have issues resolved over the phone regarding an order they made with a business. Phone calls provide real-time interaction and a sense of personal connection, which makes customers feel valued.

Businesses in the US that want to keep delivering exceptional customer experience can consider acquiring the assistance of call center agencies. They can serve as an extension of the business team and brand quality. This extension ensures that employees will focus more on the tasks they were hired to do.

Furthermore, it’s crucial that a business carries out extensive research before choosing a call center. One essential element to consider before deciding on a service provider is location. Call centers in the US with local and or nationwide facilities are ideal. Working with a US call center means entrusting a crucial part of your business to a firm that is invested in the same country as your business and that is familiar with local trends and regulations.

At TeleDirect, we excel at handling call center needs. As a Business Process Outsourcing (BPO) provider, call center service is one of the many solutions we offer American businesses.

Below are the features and benefits we bring to your business operations through our USA call centers.

Live Agents Across the Country

Focusing on achieving improved results for your business, TeleDirect has live agents across the United States. Our bilingual and U.S.-only staff have a greater understanding of the local market, which greatly impacts the delivery of higher-quality service.

When outsourcing, for example, customer service operations of your business, prioritizing an American call center offers increased client data security and compliance with regulations. Using offshore providers may mean less data protection as not every country has the same data protection standards as the United States.

Fortunately, TeleDirect can be your go-to American call center service provider. Time zone differences can impact the speed and quality of customer support your clients receive. So whether you’re on the East Coast, West Coast, South, Midwest or Northeast, be assured of fast customer service delivery from our local talents.

Apart from the broader coverage benefit provided by our call centers in the US, our local agents are familiar with local markets, allowing them to better understand and serve customers in these locations. A BPO company like TeleDirect providing market research in addition to its US call center services means your business will get advanced market research. Our BPO services can merge your call center activity and local market research into one cohesive operating unit. Our local talents are familiar with trends, cultural differences and other factors critical to market research success. You can’t get this level of integration from offshore call center providers.

Whether it’s customer service, surveys and feedback, call-back services or market research, TeleDirect has live agents across the country with an excellent understanding of their respective local markets. 

English Expertise

First impressions matter. Customer service representatives represent the face of a business which in turn represents the brand. Even in the call center world where customers are not physically meeting with customers and clients but interacting over the phone, the tone of the voice of a customer rep can determine how a client perceives your business.

Our United States call center agents are native English speakers. They can effectively communicate when addressing customer issues or fulfilling requests, which helps prevent miscommunication that could harm your business. This is a common risk with offshore companies where English is not the primary language.

In addition, a call center in the USA means having English speakers who can perceive the subtle nuances in tone and inflections. Being part of the local culture, they can perceive it when a customer is not particularly satisfied, diffuse tension and turn disgruntled customers into satisfied, returning customers.

TeleDirect’s advanced features include automated responses. For frequently asked questions or straightforward inquiries, your business can benefit from our automated responses. Depending on the BPO service you’re outsourcing with us, our team of professionals who have experience in different industries can help you create custom-made scripts that incorporate the right verbiage that resonates with your audience.

For services like lead qualification, achieving higher closing ratios depends largely in part on how well your sales funnel is written and structured. Our experienced professionals in our call centers in the USA not only have the required marketing skills to create effective email campaigns, these talents also write email sequence series using language and style that flows and closes sales.

Ready to see in action our call center agents’ proficiency in writing and speaking?  Contact us today! From call center answering services to IT support solutions, you count on us. 

U.S. Based Call Center

When outsourcing your call center operation, you’ll need to onboard the call center agency and familiarize them with your specific processes. Having your live agents and their portal infrastructure in the US provides save costs and time.

Call centers in the USA can quickly adapt to product or service use, brand tone and voice, policies and procedures, data compliance and security protocols. This way, you don’t have to waste valuable time or financial resources providing more than needed training materials and resources.

Being a US call center agency, TeleDirect can quickly understand your business procedures down to the smallest detail. This is not only because we are a US-based firm and familiar with the business landscape; we also have years of experience handling different inbound and outbound solutions for businesses in various industries.

For every project we undertake, part of the takeaways is insider knowledge of the processes, systems, and technologies in the industry. Our efforts to be the best gives us the edge over companies. So let’s put our years of experience to work for you.

Data security and compliance reasons are other reasons to choose a call center in the US like TeleDirect. Our US-based infrastructures are backed with the highest level of data security protocols, so you can have the peace of mind that customer information is safe from data breaches.

Data protection agreements such as GDPR or HIPAA and Non-Disclosure (NDA) are examples of some critical documents you’ll need a call center agency to sign before working with them. Enforcing an NDA signed with an offshore call center agency can be challenging, though not impossible.

Our infrastructure not only protects clients’ data and information from malicious actors. It is also backed up against data loss and other similar mishaps that may pose serious legal issues for your legal entity.

 For more information, contact us today for a personalized consultation and see how we can help.

American Industry Assistance

Serving American businesses, from the insurance industry to healthcare facilities, TeleDirect provides American industry assistance. Our clients trust us with American call center solutions, as well as other types of inbound and outbound business solutions. Our reliable solutions help these businesses focus on delivering actual products and services to the American people while we focus on making the people they serve satisfied via nothing but exceptional customer care.

We have decades of experience under our belt, and we take pride in helping numerous businesses focus on delivering innovation and competitive products to the American market. By partnering with an American company, you contribute to the objectives of fostering economic growth and creating jobs. Together, we can advance the goals of the American industry.

Furthermore, our use of local talents familiar with local culture and market trends contributes to employment opportunities for American citizens, thus lowering the unemployment rate. When we handle market research or any inbound/outbound service for your business, you can be rest assured to get the best results possible.

Ready to get started with TeleDirect’s Inbound or outbound solutions? We’ll be happy to provide a personalized quote. We have the resources to complete any size project, and we’re able to rapidly scale up or down based on project demands. You don’t have to go over budget to get the right solutions for your business needs. Our plans and solutions can be customized to fit not only your customer service needs but also your budget.

Use the form below to request a personalized consultation. Our dedicated team will respond ASAP with the necessary information.