A 24/7 U.S. Based Contact Center
Premier U.S. Call Center Solutions for Exceptional Customer Service
Say goodbye to language barriers with our customizable solutions for your unique customer support needs.
Elevate Your Customer Experience with Our US-Based Call Centers
TeleDirect can help you deliver—we’re the most popular call center in America!
Inbound Call
Our live agents are here to take every call.
Outbound Call
Need to reach a client? We’ve got you covered.
Lead Qualification
Accelerate your lead and sales funnel with our expertise in engaging callers, ensuring prospects transform into customers swiftly.
Lead Response Management
We offer American businesses an array of supplementary lead response management channels to fuel their growth objectives.
Customer Service
As a seamless extension of your business, we deliver professionalism and expertise for an exceptional American customer experience.
Market Research
Our experienced team understands the U.S. market, excelling in in-depth customer data and feedback.
Overflow & After Hours Support
Our round-the-clock support keeps your business open with highly available agents ready to assist your customers anytime, anywhere.
Seminar & Event Registration
Our tailored seminar and event registration service maximizes U.S. business growth with seamless attendee attraction and registration.
Partner with the Best American-Based Call Centers for Your Business
Need help with your call center? USA might be a big place, but TeleDirect services every state:
- Alabama Call Centers
- Alaska Call Centers
- Arizona Call Centers
- Arkansas Call Centers
- California Call Centers
- Colorado Call Centers
- Connecticut Call Centers
- D.C. Call Centers
- Delaware Call Centers
- Florida Call Centers
- Georgia Call Centers
- Hawaii Call Centers
- Idaho Call Centers
- Illinois Call Centers
- Indiana Call Centers
- Iowa Call Centers
- Kansas Call Centers
- Kentucky Call Centers
- Louisiana Call Centers
- Maine Call Centers
- Maryland Call Centers
- Massachusetts Call Centers
- Michigan Call Centers
- Minnesota Call Centers
- Mississippi Call Centers
- Missouri Call Centers
- Montana Call Centers
- Nebraska Call Centers
- Nevada Call Centers
- New Hampshire Call Centers
- New Jersey Call Centers
- New Mexico Call Centers
- New York Call Centers
- North Carolina Call Centers
- North Dakota Call Centers
- Ohio Call Centers
- Oklahoma Call Centers
- Oregon Call Centers
- Pennsylvania Call Centers
- Rhode Island Call Centers
- South Carolina Call Centers
- South Dakota Call Centers
- Tennessee Call Centers
- Texas Call Centers
- Utah Call Centers
- Vermont Call Centers
- Virginia Call Centers
- Washington Call Centers
- West Virginia Call Centers
- Wisconsin Call Centers
- Wyoming Call Centers
Live Agents Across the Country
Even if your firm has its headquarters in the Eastern time zone, agents on the West Coast can still offer support. TeleDirect’s USA call centers are your best option for domestic phone support–TeleDirect provides unrivaled expertise.
English Expertise
Our USA call center agents speak fluent English, and our advanced call center platform includes automated responses in English. So whether you’re seeking 24/7 answering services or live, client-focused expertise for IT firms with US-based call center answering service, TeleDirect has a solution.
U.S.-Based Call Center
Having your client contact portal infrastructure and call center in America makes sense if your business is here. Training time is streamlined. Little, if any, language barriers exist. And US call center agents and in-country technical expertise also provide additional advantages, like greater productivity and professional performance metrics
American Industry Assistance
From the insurance industry to healthcare to high-tech startups and beyond, our clients depend on TeleDirect to deliver consistent, competent, comprehensive call center service. And with our U.S. support call center platform, we meet and exceed client expectations on a daily basis.
Our Call Center Based in the U.S. Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Average Speed to Answer (ASA)
Average call center call volume per month
Our Quality Assurance Score
Call Centers in the USA
Despite the rise of digital communications, many customers still prefer real-time human interactions to resolve issues or get assistance. This is true for a variety of sectors, including financial, healthcare and vacation services. When you partner with a U.S.-based call center like TeleDirect, you can be assured that your customers receive the support they need delivered by agents who understand.
Our Services
TeleDirect offers a comprehensive suite of inbound and outbound services through our call centers in the U.S. We tailor our services to meet the demands of unique businesses across industries. Our goal is to prioritize delivering exceptional customer service that aligns with your purpose.
Inbound Services:
Customer service: Our customer service is top-notch, and we offer professional and personalized customer care. Our live agents provide real-time assistance to address issues and build trust with your customer base.
Lead qualification: Our skilled agents, based in U.S. call centers, specialize in turning inquiries into high-quality leads. We help build your pipeline with ease.
Order processing: At TeleDirect, our agents are trained to handle order management to ensure accuracy and enhanced customer satisfaction without burdening your internal teams.
After-hours support: We provide 24/7 customer service support, making sure that no call is left unanswered. Our team is ready to assist during peak hours or late at night.
Reservation services: From appointment scheduling to booking, our U.S. call center agents handle every part of the process.
Direct response services: Our inbound agents are here to capture responses to your marketing campaigns to keep your business engaged at every opportunity.
Tier-1 tech support: Our call centers in the U.S. are equipped with agents trained to provide reliable first-line technical support.
Outbound Services:
Market research: TeleDirect’s agents gather valuable market research from your customers to help you make informed decisions based on trends.
Customer retention services: Imagine never having to say, “We hate to see you go,” ever again. Our proactive outreach helps foster loyalty to your business and ensures that your customers are satisfied in the long run.
Telesales and upsells: Our team’s ability to cross-sell and upsell drives revenue growth, regardless of industry.
Appointment setting: Simplify your scheduling process with support from our U.S. call centers. Our agents coordinate meetings and consultations with precision and ease, keeping your hands free to focus on your business.
Feedback and surveys: Our call centers in the U.S. specialize in gathering meaningful customer feedback and conducting surveys to help you improve your products and services.
Call-back services: We never leave a customer inquiry unresolved. Our agents know how to follow up in a prompt and professional fashion to reinforce your brand’s reputation.
With decades of experience, TeleDirect has become a trusted name among call centers in the U.S. Regardless of whether you need inbound or outbound services, we offer scalable and customizable solutions to meet your business needs to help you succeed. If you’re ready to partner with an award-winning customer service provider, contact us today!
Why Choose TeleDirect?
Since 1988, we have helped businesses across the country succeed in delivering exceptional customer services. As a trusted name in customer service and care, we focus on providing empathetic and professional interactions for every industry.
We believe outstanding customer service builds brand loyalty and improves your company’s reputation. Partnering with our American call centers will keep your customers happy and foster trusting and long-term relationships.
Still deciding if TeleDirect is right for you? Here are just a few reasons why we’re the provider you have been seeking:
- 24/7 365 Live Agent Support
- 100% U.S.-Based Agents
- Native English Speakers
- Customizable Call Center Solutions
- Inbound and Outbound Services
- Decades of Industry Experience
- Cost-Effective Solutions
- Data Security and Compliance
- Transparent Reporting
- Scalable Services
With a nationwide presence, competitive pricing and our commitment to excellence, TeleDirect is the stand-out choice for call centers in the U.S. Contact us today to get started!
TeleDirect FAQs
Can TeleDirect comply with industry regulations?
Yes! TeleDirect is PCI and HIPAA compliant. We offer robust data security measures to protect sensitive customer information to help maintain your company’s reputation.
What types of customer interactions does TeleDirect handle?
TeleDirect agents are equipped to handle any customer interaction — from inbound services like reservations and order processing to outbound services like follow-ups and customer retention.
Can TeleDirect scale with my business?
Absolutely! TeleDirect offers scalable solutions to meet the evolving needs of your business. Whether you’re a small start-up or an established enterprise, we have the resources to help you adapt and grow.
Does TeleDirect provide reporting and analytics?
Yes, we offer comprehensive reporting and analytic tools to help track performance and gather customer feedback. Our insights can help you refine your strategies and improve business outcomes.
Can TeleDirect handle challenging situations?
TeleDirect’s training teaches our agents protocols for handling challenging customer interactions and scenarios. Armed with the best de-escalation techniques, our agents know how to ensure a positive resolution and keep your brand’s reputation intact.
Ready to get started with TeleDirect? We’re happy to provide a personalized quote. We have the resources to complete any size project and can scale our services based on project demands. You don’t have to go over budget to get the right solutions for your business needs. Our plans and solutions can be customized to fit not only your customer service needs but also your budget. Contact us now if you’re ready to streamline your customer service solutions.
