Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
North Carolina Call Center
#1 US based call center solutions for businesses in the Tar Heel State of North Carolina. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve North Carolina customers.
Customer Service & Support
Access a support structure that’s built with secure infrastructure and attention to detail.
Lead Qualification
Get qualified leads through cost-effective and conversion-based B2B lead qualification tactics in North Carolina
Direct Response & Media Support
Finetune your printed marketing and online advertising using brand-focused communication.
Appointment Setting
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Reservation Services
Let us handle seamless enrollment for your North Carolina seminars, conferences, and even open enrollment.
Customer Retention
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
Always There, Always Available
TeleDirect’s North Carolina call centers offer customer service to every industry. Our agents are trained on your brand’s voice and values so your customers leave happy. Rain or shine, day or night, we are here to help your business thrive no matter when the phone rings.Â
Personalized Delivery from the Tar Heel State
It can be tough to keep your customers happy; keeping them happy is just as important as gaining new ones. With targeted engagement strategies, TeleDirect’s North Carolina outbound call centers help you decrease churn and increase repeat business.Â
Turn Engagement Into GrowthÂ
Don’t get bogged down in marketing data and customer research. TeleDirect’s North Carolina call centers not only improve your outreach but also collect customer feedback to help you grow without the guesswork.Â
Explore the TeleDirect AdvantageÂ
With oceanfront towns and vibrant urban centers, North Carolina offers a blend of history, culture, and commerce. TeleDirect’s average wait time is 11 seconds, and our agents handle approximately 10,000 calls a day.Â
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional, live communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Whether you’re expanding in the Triangle or scaling operations in the Smokies, TeleDirect is your trusted partner in customer success. Let us help you get started with scalable, U.S.-based support that is customized to your needs.
If you’re ready for a North Carolina call center, get in touch with TeleDirect today to get started!Â
North Carolina Call Center Services by City
With both coastline and mountain views, North Carolina draws in visitors and residents for a variety of activities. From hiking, to exploring beaches, to enjoying Southern hospitality, this state is home to a bit of everything.
- Asheville
- Boone
- Charlotte
- Durham
- Greensboro
- Jacksonville
- Raleigh
- Rocky Mount
Our North Carolina Call Center Service Stats
North Carolina clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
What North Carolina Clients Are Saying
North Carolina Call Center FAQs
Who is the best call center service provider in North Carolina?
With 24/7 inbound and outbound options, TeleDirect is the best solution for North Carolina companies. We strive to help your business save resources and achieve growth at scale.
What are the 3 types of call centers in North Carolina?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your North Carolina company and has multiple services to help you achieve new goals.
How many calls can TeleDirect North Carolina call center handle?
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a North Carolina call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help North Carolina customers thrive with a call center based in the US.
