Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Tar Heel State of North Carolina. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve North Carolina customers.
Our professional inbound call center specialists focus on results-driven performance.
Comprehensive outbound services cater to any business need, across multiple industries.
Access a support structure that’s built with secure infrastructure and attention to detail.
Get qualified leads through cost-effective and conversion-based B2B lead qualification tactics in North Carolina
Finetune your printed marketing and online advertising using brand-focused communication.
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Let us handle seamless enrollment for your North Carolina seminars, conferences, and even open enrollment.
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
TeleDirect’s North Carolina call centers offer customer service to every industry. Our agents are trained on your brand’s voice and values so your customers leave happy. Rain or shine, day or night, we are here to help your business thrive no matter when the phone rings.Â
It can be tough to keep your customers happy; keeping them happy is just as important as gaining new ones. With targeted engagement strategies, TeleDirect’s North Carolina outbound call centers help you decrease churn and increase repeat business.Â
Don’t get bogged down in marketing data and customer research. TeleDirect’s North Carolina call centers not only improve your outreach but also collect customer feedback to help you grow without the guesswork.Â
With oceanfront towns and vibrant urban centers, North Carolina offers a blend of history, culture, and commerce. TeleDirect’s average wait time is 11 seconds, and our agents handle approximately 10,000 calls a day.Â
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional, live communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Whether you’re expanding in the Triangle or scaling operations in the Smokies, TeleDirect is your trusted partner in customer success. Let us help you get started with scalable, U.S.-based support that is customized to your needs.
If you’re ready for a North Carolina call center, get in touch with TeleDirect today to get started!Â
With both coastline and mountain views, North Carolina draws in visitors and residents for a variety of activities. From hiking, to exploring beaches, to enjoying Southern hospitality, this state is home to a bit of everything.
North Carolina clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for North Carolina companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your North Carolina company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help North Carolina customers thrive with a call center based in the US.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
Get Custom Pricing & Access To Exclusive Deals.