Customer Retention Services
Customer Retention, Reduced Attrition & Real-Time Results
Prospecting new customers with your call center is one issue. But keeping them is quite another. Customer retention is an often-overlooked aspect of many businesses (and across a wide range of industries), but you can’t afford to ignore your clients.
Yet finding the time to address every customer concern is a burden on your limited time resources. That’s why TeleDirect’s business process outsourcing (BPO) customer retention solutions are used by companies all across the country. We’ll help you develop lasting strategies to keep the clients you currently have – even while increasing your overall customer base!
TeleDirect’s Customer Retention Services: Focused, Forward-Thinking Follow-Ups
Is your current customer retention program working effectively? Do you even have a plan in place to keep clients? With TeleDirect’s customer retention call center platform, client retention is streamlined, simple and strategically sound.
How do our customer retention solutions work? TeleDirect works directly with your business to offer:
- On-point messaging. Whether it’s a timely text message or follow-up phone call, TeleDirect’s makes customer retention an integral part of your call center service. We leverage multi-channel communication avenues (social media, SMS messaging, phone calls, etc.) to keep your clients in the loop, whether it’s an appointment confirmation or marketing opportunity – sometimes, even both!
- Aggressive outbound strategies. When your call center is too focused on handling inbound communications, it’s easy to lose focus on your customer retention strategies. Our platform enables your messaging service to excel at both ends; your call center simultaneously addresses incoming calls, and also works to keep existing customers in the fold.
- Personalized attention. Your product or service can only retain clients for so long; in order to keep loyal customers, you need to convey that their concerns are your top priority. With TeleDirect’s personalized messaging, this engagement ultimately encourages loyalty.
- Complete call center functionality. Our customer retention strategy is just one part of our entire call center platform. Everything works seamlessly together – lead generation, inbound services, customer surveys, feedback streams, client retention – so you can concentrate on other business activities.
- Reduced attrition. TeleDirect’s customer retention services are designed to minimize attrition, and we work with a variety of high-value BPO services to achieve this goal. Plus, our integrated call center platform also helps gain additional clients, even as we strive to stabilize your current client lineup.
Proven Customer Retention Call Center Strategies
TeleDirect specializes in customer retention. We’ve made it a core part of our industry-leading call center platform, and our cost-effective strategies can benefit your business immediately. If you’re not working to keep your customers, the competition already has an advantage. It’s time to focus on your customer retention deficiencies – but how can you juggle all of your normal business activities with the considerable time commitment required to keep customers?
The answer: TeleDirect’s business process outsourcing (BPO) customer retention services. Let us preserve your current client database – and promote additional growth – while you handle your day-to-day business. To find out how our integrated call center solutions can help you retain clients, give our BPO consultants a call at (800) 776-1081, or click here for a secure message portal. Thanks for considering TeleDirect for all of your client satisfaction and customer retention needs. We look forward to helping you today!