Who We AreThere are many Call Centers touting low cost solutions with professional call agents. This likely sounds familiar because it's all about business. However, digging deeper to find a company with your similar values and enthusiasm significantly narrows the field because for us, it's more than just business, its about a relationship. Starting out as an eight-seat Answering Service to become a national Business Process Outsourcer for over twenty-five years, our commitment to clients is evident in everything we do. With our proactive team, entrepreneurial spirit and personal communication, TeleDirect is more than a Call Center. We are your long-term partner, with you all the way.
Name changed to TeleDirect, 12 employees, $300K in Revenue, main client: PBS
Moved to new location (2nd floor of Chase Building, 6K sqft)
Seminar Edge Reservation Service added; proprietary software developed
Moved to current location (4745 Chippendale Drive, 21K sqft)
Additional Outbound Services location added; company rebranded
Inc. Magazine 500/5000 Fastest Growing Company Award Winner (2014, 2015, 2016)
Website redesign completed that highlight our key verticals and services.
Mission & Values
At TeleDirect, each employee is dedicated to perfecting "The Moment of Truth." A customers' impression of our client is defined by their interaction with our representatives, the Moment of Truth. This is our window of opportunity to create a positive image of the company we are representing, excel at these moments and continue these successful interactions because it is all we do and why our company exists.
Strong leadership and effective teamwork have built TeleDirect into an industry-leading Call Center focused on providing clients a superior customer-centric experience for their customers in all industries. TeleDirect's senior leadership team sets the strategic direction of the company and supports our passion for customer service and our drive to exceed the expectations of our clients and customers.