Government Call Center Solutions

Many local, municipal, state and regional government organizations want to trim budgets and still supply reliable customer service. One of the fastest and most reliable solutions is through TeleDirect’s business process outsourcing (BPO) services. Our inbound call center software, live agent support and other offerings have long been a staple of private enterprise, and our flexible contact center platform is also available for government agencies.

With tax-funded agency performance in the news on a daily basis, your organization can’t afford inefficiency. And it all starts with your government call center. While many web-based applications are in place to handle customer (taxpayer) concerns, telephone communication isn’t going away anytime soon. That means that your government answering service requires:

• Top-notch security. With considerable amounts of private data to transfer and process, your government agency needs the best possible security protocol. TeleDirect uses Amazon Web Services cloud infrastructure is both reliable and secure, so you can spend less time worrying about compromised information and more time addressing client needs.
• Quality agents. Live phone support and client care requires competent personnel. Government security checks and investigations are rigorous, but TeleDirect’s staff has already gone through many of the processes required to work on-site at government facilities, including background checks.
• Flexible call center functionality. Customized scripts, 24/7 support, robust automation – today’s call centers in the private sector require all these and more. The public sector and government institutions are no different. And thanks to TeleDirect’s ultra-advanced call center platform, your agency is always on top of the latest developments.

Government Contact Center Assistance & More

Don’t let your government answering service compound existing problems. With TeleDirect’s expertise, your government call center will become an essential asset.

The term “government inbound call center” is synonymous with long wait times, inefficient service and endless frustration. But not anymore – TeleDirect’s intuitive government contact center software enables small, medium and large agencies to quickly address concerns, answer questions in a timely matter and provide exceptional customer support.

Before you improve your government call center, you have to call TeleDirect first. Our government inbound call center consultants can be reached at (800) 776-1081. Or, you can also receive a custom consultation for your government contact center needs by filling out our customer contact form. TeleDirect’s experienced agents are ready to help today. We’ll review different options to help your agency become more efficient at managing inbound call volume, explain your services and offerings, and also handle your communication backlog.

Our government call center solutions are a smart alternative to traditional public-funded processes. See why hundreds of private firms have already chosen TeleDirect for their call center and client communication processes – we’ll help your organization improve public-funded ROI, and also improve client satisfaction. Call us today!