24/7 Call Center Services
A 24/7 call answering service ensures that all your customers can reach you anytime, wherever they are.
Have customer queries after business hours?
Issues can arise during nights and weekends — and our 24-hour call answering service ensures that customers can contact your team at any time.
Inbound Call Center
When your clients come calling, our inbound call center agents are waiting on the other end of the line. We become an extension of your company and provide on-brand, expert service 24 hours a day, seven days a week.
Surveys & Feedback
Wondering how your 24-hour call center is performing? Our outbound agents help you get right to the source with our survey and feedback services. We get customer feedback so you can implement the right changes to your overall strategy.
Scheduled Callbacks
Long holds and dropped calls? Not with TeleDirect. When your customers contact our call center, we arrange a convenient time to call them back so they can get on with their day.
24/7 Phone Answering Service Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
24/7 Call Center Services FAQs
What is a 24/7 call center answering service?
Your answer to after-hours coverage. If you experience a high volume of callers outside of regular business hours, a 24/7 call center can help you resolve more cases and serve more customers across the country.
How can call center answering services benefit my business?
A broader reach. You are restricting your reach by only offering customer support within certain hours. More customers can contact and invest in your brand by expanding your hours and coverage.
What types of industries can benefit from 24/7 call center answering services?
Most of them! Whether you’re in healthcare, finance, education or tech, you’re bound to receive calls and inquiries around the clock. TeleDirect serves all of these industries, plus dozens more!
How do I get started with your call center answering services?
Give us a call. Contact (800) 776-1081 today to learn how a TeleDirect call center can serve your clients better, further your reach and improve your ROI. We can’t wait to learn about your brand!
Are the call center services available 24/7?
Ours are. Some call centers only offer limited coverage hours — not TeleDirect. Our call centers are available 24 hours a day, seven days a week, 365 days a year. If you need us, we’re here. We can also scale back during lower volume periods. We’re here to support you.