Appointment Setting Services

Are you controlling your firm’s appointments, or are your appointments controlling you? While this simple process doesn’t typically demand much attention, TeleDirect’s business processing outsourcing (BPO) services recognize how time-consuming appointments can be.

Think about the anatomy of a single appointment: Your customer calls to schedule. Time is spent to check the date and time availability. Once the appointment is set, a follow-up call is made to confirm. All told, that’s at least 2-3 minutes of valuable time – time that would be better spent focused on more critical business activities.

Plus, that estimate doesn’t include mistakes inherent with a busy office setting, cancellations and other unforeseen circumstances. Depending on how busy your office is, you can multiply the above episode by 100 – or even 1,000.

How Does Outsourcing your Appointment Setting Work?

TeleDirect offers an integrated appointment setting solution – specifically designed for your particular business and industry requirements – so you can concentrate on other pressing matters.

How does TeleDirect’s appointment setting services, as part of our comprehensive call center platform, make your daily business operations easier?

• The Automated Advantage. With a robust and intuitive infrastructure, our outsourcing appointment setting software decreases the chances of double-booking and other errors.
• Professional Assistance. Of course, nothing beats one-on-one conversations. Many customers are apprehensive about using an automated service to schedule an appointment. For high-volume times and busy periods, TeleDirect can supply your firm with a fully staffed, ultra-professional backup team to help where needed.
• Optimize Show Rates. Scheduling an appointment is one thing – and having your customer show up on time is quite another. Your business can’t afford missed appointments. TeleDirect’s outreach initiatives – surveys, customer contact channels, reminders and more – helps keep your clients engaged, so they’re less likely to become no-shows. Plus, with TeleDirect’s confirmation and follow-up processes, your clients will have a greater probability of keeping – and remembering – their appointments. Coupled with our other call center services, you’ll quickly improve customer satisfaction metrics…great news for your bottom line!

TeleDirect’s Appointment Setting Services – Let Us Take Care of Everything

See how TeleDirect’s appointment setting solutions can solve your business issues. We’ll help you save time and money – and avoid frustration – with our proven appointment setting software platform. And live help, in the form of our competent and professional staff, is always just a phone call away.

Regardless of your industry, our appointment setting expertise is ready to go!

• Healthcare. For hospitals and clinics, customers are patients – and appointments are literally a lifeline. Reliability and accuracy are paramount, and our trusted appointment setting software sets the standard.
• Insurance. Face-to-face meetings are still the preferred method for insurance agents to connect with customers. Make sure a missed appointment doesn’t negatively impact your business.
• Financial services. New checking accounts. Restructured mortgages. Retirement talk. Banks, credit unions, mortgage firms and other financial institutions rely on daily appointments to take care of customer demands.

Whether you’re looking to gain appointment setting help during business growth or establish a fully automated service in parallel with your call center, TeleDirect can help. Learn more by filling out our customer contact form, or call us directly at (800) 776-1081. Thanks for considering TeleDirect as your appointment setting solution.