TeleDirect provides five-star customer service to all of our clients. Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. From insurance firms…
5 Ways TeleDirect Can Aid Your ACO
Medicare continues to grow. And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Accountable care organizations (ACOs) are a key aspect in improving Medicare’s total continuum…
Why Healthcare Providers Should Work with TeleDirect
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the…
Best Call Center Service for Businesses
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call…
How Much Do You Know About Business Process Outsourcing?
Business process outsourcing. To some, BPO is an essential part of day-to-day operations, and also a critical component for more efficient business processes. To others, the term is somewhat of a mystery. How much do…
Service Spotlight: Real Results for Real Estate
Success in real estate depends on a host of factors. Capitalizing on timely ventures doesn’t just happen by accident. You’ll note that many of the top real estate firms consistently earn high marks for customer…
Looking for the Best Call Center? Read this First!
Your customer service capability isn’t simply a nice-to-have. It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands…
Service Spotlight: How TeleDirect Improves Your Mortgage Call Center
You’re involved in the mortgage industry – so you already know how important personalized service is to your business. Crucial closing consultations, reassuring meetings, and more – your business is based on precise negotiations, responsive…
Service Spotlight: Insurance Call Centers
You Insure Clients, We Assure Exceptional Customer Service – Get the TeleDirect Advantage Today! TeleDirect’s call center platform offers a reliable, real-time resource for companies across a vast range of industries. We realize that customer…
The History of Call Center Technology [Infographic]
Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
