If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is…
Since the COVID-19 pandemic began, modern society has undergone massive changes. One of the most striking is the relationship many people have with their work and career. After working remotely during the lockdown, lots of…
When hiring your call center agents, you need to know if they have good skills in customer service. In this article, we’ll help you determine these essential customer-facing skills. 10 Must-Have Skill Sets for Call…
Find the most common power words for call center success. We list some of our favorites and explain why they work. Regardless of what type of business you run or what industry you’re in, one…
There is a significant difference between cold calling and outbound calling. In this article, you’ll learn effective strategies for cold calling and outbound calling to attract new customers to your business. Cold Calling vs. Outbound…
There are two main parts to your call, the script and the call flow. Let’s start by looking at each component to understand the full experience. Call Center Scripting vs. Call Flow Process: What are…
Does your business struggle with handling calls and leads? Not anymore. Here is a brief guide for call center inbound strategies. A Brief Guide for an Effective Inbound Call Strategy Is your phone ringing off…
What Are the Main Types of Call Centers? There are 3 types of service call centers: inbound, outbound and IVR. Continue reading to learn more about which type will work for your business. What Are…
It doesn’t matter what industry you may be in—if you work with customers and clients of any type, you need to offer them proper support. Otherwise, they will not be loyal to your brand and…
Do you know how well your customer service team is performing? If you’re unsure of what type of experience your leads and clients are having, you should develop a way to track your customer service…
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