Whether you run a small non-profit that needs help with handling calls or part of a large multi-national corporation looking to enhance overall customer communication, the end goal is similar: finding a solution that meets…
Healthcare, at the very core, is a continuing relationship between patient and care provider. A key aspect of this relationship – and hence overall wellbeing – involves patient follow up communication. While doctors, nurses, healthcare…
Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. What is ACO in healthcare, and how can these enterprises improve their performance with call center services? Given the tremendous amount…
Business is booming. Orders never stop. It seems like your business never slows down. Those are great “problems” to have, right? Explosive growth, while exciting, also presents unique challenges for business, particularly smaller enterprises. With…
Every call center strives for outstanding customer service. But what’s the best way to get there? While many call center managers and contact center coordinators look to improve client-contact representative communication – and that’s certainly…
So which type of call center do you currently have? Or, which kind of call center are you looking to implement in order to improve customer service? TeleDirect, a recognized leader and innovator in the…
Improving the customer experience – it’s something most companies want, and probably every enterprise needs. Keep your customers happy with an enhanced user experience, and chances are those clients are with you for the long…
It’s been so long since things have been “normal.” If 2020 taught us anything, it’s that nothing is permanent, and everything can change in an instant. Take the office workspace, for example. Remember “water cooler…
Know your customers, and there’s a good chance you’ll deliver the products and services they’re looking for…and retain those clients for a long time! Have you heard about the 5 different types of customers, and…
Customer Feedback: Why You Need it and Why it Matters for Your Call Center Does your call center need to be responsive & customer friendly? Are there certain areas where it could improve? The answer…
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