Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. In many ways, it’s even more important for smaller firms, since the direct line…
How Call Centers Boost Small Businesses
2020 Call Center Trends in Q4
2020 has certainly been a year to remember. From worldwide pandemics to social unrest and political upheaval, the year has witnessed what seems like a decade’s worth of history…and there’s still one quarter to go!…
How an After-Hours Answering Service Can Help Your Business
Let’s talk about the concept of “normal business hours.” For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service…
How Strong Relationships Equate to Strong Resilience during Trying Times
People are, by nature, social animals. And that socialization is more important than you might think. In so-called “normal times,” when stress levels are already somewhat high, relationships promote a sense of community and strengthen…
How and Why Missed Calls Cost Your Business
Missed calls can pile up and eventually end up costing your company a decent sum of money. Check out the infographic below to learn more about how much missed calls can snowball and hurt your…
Human Interaction: Keeping the Robotic Revolution for Call Centers on Hold
Read enough articles about call center platforms and customer service systems nowadays, and it would appear that robots – in the form of integrated automated response applications, including chatbots – are primed to replace humans…
Optimize Health Care Enterprise Performance with Virtual Contact Centers
Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some…
The Importance of Redundancy for Business Continuity
You Can Say that Again: The Importance of Redundancy for Business Continuity Now more than ever, remote-based business processing outsourcing (BPO) services are essential for businesses and non-profits to handle everything from customer service to…
Call Center Showdown: Artificial Intelligence or Live Agents?
Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call…
Everything’s On Script: The Advantages of Custom Phone Scripts
Does your call center rely on improvisation? Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. Most contact centers,…
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