Read enough articles about call center platforms and customer service systems nowadays, and it would appear that robots – in the form of integrated automated response applications, including chatbots – are primed to replace humans…
Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some…
You Can Say that Again: The Importance of Redundancy for Business Continuity Now more than ever, remote-based business processing outsourcing (BPO) services are essential for businesses and non-profits to handle everything from customer service to…
Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call…
Does your call center rely on improvisation? Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. Most contact centers,…
Every employer appreciates a hard day’s work – and most employees are up to the task. From doctors to engineers to service employees, employees are more than willing to put in the required hours (and…
Set up your call center agent desks’ for optimal success! Take a look at the interactive image below to learn more about how you can help your agents meet their goals in a practical and…
What’s the ONE major factor that ultimately determines your customer service capability? According to some business owners, it’s all about speed. A rapid, responsive customer service communication platform lets clients know their issues are taken…
Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. But how do you know everything is working as intended? It all starts with a…
What’s the ideal skill set for call center agents? Communication techniques have to be at the top of the list. Other attributes help distinguish merely competent call center agents from the truly irreplaceable ones. Which…
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