Let’s talk about the concept of “normal business hours.” For your business, they’re somewhere in the standard 9 to 5 range, give or take a few hours either way, depending on your business sector, service…
People are, by nature, social animals. And that socialization is more important than you might think. In so-called “normal times,” when stress levels are already somewhat high, relationships promote a sense of community and strengthen…
Missed calls can pile up and eventually end up costing your company a decent sum of money. Check out the infographic below to learn more about how much missed calls can snowball and hurt your…
Read enough articles about call center platforms and customer service systems nowadays, and it would appear that robots – in the form of integrated automated response applications, including chatbots – are primed to replace humans…
Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some…
You Can Say that Again: The Importance of Redundancy for Business Continuity Now more than ever, remote-based business processing outsourcing (BPO) services are essential for businesses and non-profits to handle everything from customer service to…
Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call…
Does your call center rely on improvisation? Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. Most contact centers,…
Every employer appreciates a hard day’s work – and most employees are up to the task. From doctors to engineers to service employees, employees are more than willing to put in the required hours (and…
Set up your call center agent desks’ for optimal success! Take a look at the interactive image below to learn more about how you can help your agents meet their goals in a practical and…
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