A sudden and sustained demand for your company’s products and services is a great situation – right? In most cases, yes. But one of your sales department’s most difficult “growing pains” occurs when a sudden…
Most companies require a business answering service. Yet many firms don’t have the in-house expertise or resources to effectively implement this important customer contact portal. TeleDirect offers a customized call center solution for a variety…
Remember when a call center was simply call center? TeleDirect does; we helped pioneer some of the innovative techniques that propelled 24/7 call centers into effective marketing machines. Your company’s ability to capture valuable inbound…
Are you getting the best possible customer service from your call center? Or is your call center diminishing your customer service? How you answer that question will predict your company’s ability to weather current storms…
It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business…
In the telecommunications industry, the “communication” part isn’t always easy, especially between providers and clients. Sometimes, an unorthodox approach is desired – even necessary. The present state of virtual communications – building trust and ensuring…
Do your employees feel over-worked, constantly working over-time, and never seem to get enough done in their 8 hour shifts? Are your customers needing more assistance from you than you can provide? If these scenarios…
Have you noticed a steady decline in results from your team? If you are worried that your company is currently out of the resources to increase ROI, TeleDirect’s Dedicated Agent solution is the answer to…
Our Inbound and Outbound Business Development solutions will take your business to the next level. Do your competitors constantly seal the deal right in front of your eyes? This can be terribly frustrating, but luckily,…
