Want to know more about your outbound call center performance? Metrics and KPI tracking will help you do this with ease. Measuring and examining your call center metrics and KPIs (key performance indicators) will provide…
Are you struggling to know the difference between a contact center and a call center? Let this article guide you through the key differences so that you can make an informed decision for your business…
Learn why call center quality assurance (QA) is essential for customer satisfaction. Our guide explores identifying improvements and overall benefits. Call Center Quality Assurance: Why Is It Important? Many companies focus intensely on quality assurance…
Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Importance of Great Customer Service in Healthcare…
Discover the difference between multichannel and omnichannel contact center services. Learn how businesses can use each approach to engage with customers across channels and improve customer satisfaction. Multichannel vs. Omnichannel Contact Center: What Is the…
If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is…
Discover the pros and cons of U.S. vs international BPO operations to determine which option is better for your business. Learn more in this comprehensive guide. U.S. Call Centers vs. International Call Center Operations: Which…
What and where is the 855 area code number? If you are a business interested in establishing a toll-free number or looking for a professional customer call center service, we’re here to help. What and…
Since the COVID-19 pandemic began, modern society has undergone massive changes. One of the most striking is the relationship many people have with their work and career. After working remotely during the lockdown, lots of…
When hiring your call center agents, you need to know if they have good skills in customer service. In this article, we’ll help you determine these essential customer-facing skills. 10 Must-Have Skill Sets for Call…
