Industry News

Avoid Staffing Shortages | Improve Your Contact Center Staffing Strategy | Contact TeleDirect Today!   Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? If…

Seasonal Account Call Center Consulting | Complete BPO Services | Full Call Center Assistance During the Holidays   The holidays are here – is your contact center ready for this most wonderful time of the…

Effective Call Center Strategies | Customer Service Tips for Call Centers | Call Center Coaching from TeleDirect   How do you transform potential into production when it comes to your call center? It takes careful…

Outsourced Omnichannel Call Centers | Omnichannel Marketing Strategy & Implementation | Complete Call Center Support for Any Omnichannel Service   Remember the days of single channel marketing? It’s hard to believe, but less than a…

The work from home (WFH) revolution is in full swing. Actually, it’s been in full swing here at TeleDirect, as many of our top-trained call center agents have been working remotely for years. Thanks to…

So you’re thinking about hiring a call center. Whatever your reasons for doing so – lack of internal expertise, the desire to switch focus on your own products and services, or even as a money…

Want the flexibility of reduced work hours, yet the opportunity to earn a decent paycheck for bills, vacations or whatever else? Consider working at our call center part time! TeleDirect, the leader in business process…

So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center…