Here’s the thing about call centers – you can’t live with them, and you can’t live without them. But you’re definitely worse off without one. Let us explain. Call centers demand attention to detail, constant…
Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a…
Your call center is literally the face of your customer communication portal. From first impressions – critically important for a pleasant customer experience – to timely, informative updates on your products and services, an efficient…
You’re prepared for your next big event – trade show, conference, shareholder meeting, you name it – and the only thing remaining is targeted promotion, including reservations and registrations. Will your event reservations match your…
Some of the most overused adages are packed with truth. That’s why they’re so popular. Perhaps the most well-known is this one: You never get a second chance to make a first impression. From social…
Outsourcing your call center is an increasingly popular option for companies looking to enhance brand awareness, increase customer satisfaction, and broaden their two-way client communication channels. Many firms lack the internal resources to maintain their…
Did you meet all of your business goals in 2018? Like many companies and enterprises, you probably had a few pleasant surprises – and a few disappointments. Yearly fiscal targets rarely go as planned, but…
Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to…
The retail industry is more fluid – and unpredictable – than ever before. Many of the traditional elements of retail sales and inventory are completely altered from only a few years ago. From the decline…
Let’s look at a critical path to your company’s success. Whether you’re a relatively new market entry or an established firm, the ability to convert leads into paying customers is paramount. It’s the easiest path…
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