Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Importance of Great Customer Service in Healthcare…
Multichannel vs. Omnichannel: What is the difference?
Discover the difference between multichannel and omnichannel contact center services. Learn how businesses can use each approach to engage with customers across channels and improve customer satisfaction. Multichannel vs. Omnichannel Contact Center: What Is the…
What Is CSAT? – CSAT Meaning, Calculations and Tips
If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is…
U.S. Call Centers vs. International Call Center Operations
Discover the pros and cons of U.S. vs international BPO operations to determine which option is better for your business. Learn more in this comprehensive guide. U.S. Call Centers vs. International Call Center Operations: Which…
855 Area Code: Everything You Need to Know About Toll-Free Numbers
What and where is the 855 area code number? If you are a business interested in establishing a toll-free number or looking for a professional customer call center service, we’re here to help. What and…
Work From Home Call Center Trends After COVID-19
Since the COVID-19 pandemic began, modern society has undergone massive changes. One of the most striking is the relationship many people have with their work and career. After working remotely during the lockdown, lots of…
10 Must Have Skill Set for Call Center Agent Teams
When hiring your call center agents, you need to know if they have good skills in customer service. In this article, we’ll help you determine these essential customer-facing skills. 10 Must-Have Skill Sets for Call…
Power Words for Customer Service: What Are They?
Find the most common power words for call center success. We list some of our favorites and explain why they work. Regardless of what type of business you run or what industry you’re in, one…
Cold Calling vs. Outbound Calling
There is a significant difference between cold calling and outbound calling. In this article, you’ll learn effective strategies for cold calling and outbound calling to attract new customers to your business. Cold Calling vs. Outbound…
Call Center Scripting vs. Call Flow Process: What are They?
There are two main parts to your call, the script and the call flow. Let’s start by looking at each component to understand the full experience. Call Center Scripting vs. Call Flow Process: What are…
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