Medicare continues to grow. And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Accountable care organizations (ACOs) are a key aspect in improving Medicare’s total continuum…
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the…
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call…
Business process outsourcing. To some, BPO is an essential part of day-to-day operations, and also a critical component for more efficient business processes. To others, the term is somewhat of a mystery. How much do…
Success in real estate depends on a host of factors. Capitalizing on timely ventures doesn’t just happen by accident. You’ll note that many of the top real estate firms consistently earn high marks for customer…
Your customer service capability isn’t simply a nice-to-have. It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands…
You’re involved in the mortgage industry – so you already know how important personalized service is to your business. Crucial closing consultations, reassuring meetings, and more – your business is based on precise negotiations, responsive…
You Insure Clients, We Assure Exceptional Customer Service – Get the TeleDirect Advantage Today! TeleDirect’s call center platform offers a reliable, real-time resource for companies across a vast range of industries. We realize that customer…
Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
There’s a common myth about tax season: that it only runs from the early part of the year through April 15th. In reality, tax season is every season; sure, there are April deadlines to account…
