Business process outsourcing. To some, BPO is an essential part of day-to-day operations, and also a critical component for more efficient business processes. To others, the term is somewhat of a mystery. How much do…
Service Spotlight: Real Results for Real Estate
Success in real estate depends on a host of factors. Capitalizing on timely ventures doesn’t just happen by accident. You’ll note that many of the top real estate firms consistently earn high marks for customer…
Looking for the Best Call Center? Read this First!
Your customer service capability isn’t simply a nice-to-have. It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands…
Service Spotlight: How TeleDirect Improves Your Mortgage Call Center
You’re involved in the mortgage industry – so you already know how important personalized service is to your business. Crucial closing consultations, reassuring meetings, and more – your business is based on precise negotiations, responsive…
Service Spotlight: Insurance Call Centers
You Insure Clients, We Assure Exceptional Customer Service – Get the TeleDirect Advantage Today! TeleDirect’s call center platform offers a reliable, real-time resource for companies across a vast range of industries. We realize that customer…
The History of Call Center Technology [Infographic]
Technology has transformed practically every corner of life. Call centers are no different. Today, customers expect lightning-fast response times. Yet back in the day, holding for 10, 15 or even 30 minutes wasn’t unheard of….
Tax Relief Call Center Assistance from TeleDirect: Expert Outsourcing, Effective Outreach & More
There’s a common myth about tax season: that it only runs from the early part of the year through April 15th. In reality, tax season is every season; sure, there are April deadlines to account…
Thanksgiving: A Time for Gratitude, Reflection and Flawless Call Center Services!
Time for a Thanksgiving quiz. Don’t worry, you won’t be graded. Plus, it’s easy! When it comes to Thanksgiving, which of the following things doesn’t belong with the rest? Food Friends Family (Including your outspoken,…
Service Spotlight: Healthcare Industry
TeleDirect’s flexible and powerful call center platform is one of the most versatile outsourced business applications you’ll find anywhere. With increasing regulatory demands, an ultra-competitive client outreach market, and other business challenges, firms from all…
Service Spotlight: Law Firms & Lawyer Call Centers
TeleDirect’s call center expertise and answering service solutions already assist hundreds of companies across a wide range of industries and business sectors. From banking to healthcare to manufacturing, many firms enjoy greater flexibility and reliable…
