Anyone who has been in customer service understands that the human connection is impossible to replace. At TeleDirect, we consider our agents the backbone of our company. That’s how we’ve gone from an eight-chair answering…
Crafting Empathy and Personalization: Ingredients Of A Well-Balanced Customer Service Script
You’ve likely experienced the difference between a customer service call that left you satisfied and one that resulted in gritted teeth. What was the difference? One person was probably professional, friendly, courteous and knowledgeable. The…
What Is a VoIP Phone, and How Does It Work?
VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. This technology went mainstream in the early 2000s and has steadily gained traction in the business sector. With the advent of…
Scaling Efficiency: Tailoring Outsource Customer Support for Business Growth
Taking some of the countless responsibilities off you and your employees can free up internal resources. Instead of rushing to answer phones at all hours, your team can focus on providing the best products and…
Toll-Free Phone Numbers
Learn how a toll-free phone number service can help expand business reach, build trust and optimize overall efficiency. Explore types, advantages and how to get a 1-800 number for business! What Is a Toll-Free Phone…
Maximizing Responsiveness: Enhancing Customer Support Through Business Call Forwarding
In today’s world, the customer experience is everything. And while technology has redefined whole industries, your clients still want real connections. So, why do so many businesses still rely on voicemail? In many instances, growth…
Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
Want to know more about your outbound call center performance? Metrics and KPI tracking will help you do this with ease. Measuring and examining your call center metrics and KPIs (key performance indicators) will provide…
Call Center vs Contact Center: Understanding the Key Differences
Are you struggling to know the difference between a contact center and a call center? Let this article guide you through the key differences so that you can make an informed decision for your business…
Call Center Quality Assurance: Why Is It Important in Call Centers
Learn why call center quality assurance (QA) is essential for customer satisfaction. Our guide explores identifying improvements and overall benefits. Call Center Quality Assurance: Why Is It Important? Many companies focus intensely on quality assurance…
Importance of Great Customer Service in Healthcare and How to Provide it
Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Importance of Great Customer Service in Healthcare…
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