Customer service – it’s the lifeblood of your business. Without customers, your enterprise wouldn’t exist – when you figure out the best ways to serve your clients, your business is poised for short-term praise and…
You never get a second chance to make a first impression – that’s true in many walks of life, from an initial date to an important business meeting. For your company’s answering service, your first…
Know your brand, Know your customer. Have an in depth understanding of your customer to better solve their problems. Build trust with reliable communication. Always respond promptly and make your contact info easy to find….
TeleDirect provides five-star customer service to all of our clients. Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. From insurance firms…
Medicare continues to grow. And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Accountable care organizations (ACOs) are a key aspect in improving Medicare’s total continuum…
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the…
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call…
Business process outsourcing. To some, BPO is an essential part of day-to-day operations, and also a critical component for more efficient business processes. To others, the term is somewhat of a mystery. How much do…
Success in real estate depends on a host of factors. Capitalizing on timely ventures doesn’t just happen by accident. You’ll note that many of the top real estate firms consistently earn high marks for customer…
Your customer service capability isn’t simply a nice-to-have. It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands…
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