Did you meet all of your business goals in 2018? Like many companies and enterprises, you probably had a few pleasant surprises – and a few disappointments. Yearly fiscal targets rarely go as planned, but…
Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to…
The retail industry is more fluid – and unpredictable – than ever before. Many of the traditional elements of retail sales and inventory are completely altered from only a few years ago. From the decline…
Let’s look at a critical path to your company’s success. Whether you’re a relatively new market entry or an established firm, the ability to convert leads into paying customers is paramount. It’s the easiest path…
Customer service – it’s the lifeblood of your business. Without customers, your enterprise wouldn’t exist – when you figure out the best ways to serve your clients, your business is poised for short-term praise and…
You never get a second chance to make a first impression – that’s true in many walks of life, from an initial date to an important business meeting. For your company’s answering service, your first…
Know your brand, Know your customer. Have an in depth understanding of your customer to better solve their problems. Build trust with reliable communication. Always respond promptly and make your contact info easy to find….
TeleDirect provides five-star customer service to all of our clients. Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. From insurance firms…
Medicare continues to grow. And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Accountable care organizations (ACOs) are a key aspect in improving Medicare’s total continuum…
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the…
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