At TeleDirect, we help businesses across America deliver impeccable customer service. Our team of inbound and outbound call center agents are experts! We become an extension of your team and handle everything related to customer satisfaction, communication and support — while staying true to your unique branding and verbiage.
As a BPO contact center, we understand the magic of collaboration. Just as companies trust us with our customer support knowledge, we like to let the experts tackle certain facets of our business. That’s why we became Twilio help desk partners. Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers. Now, our clients can utilize a TeleDirect-Twilio contact center that features our expert call center agents and their innovative voice and text channels.
TeleDirect: A Leader in Call Center Solutions
TeleDirect offers unmatched contact center services to businesses across America. Whatever your company size or industry, our call center agents are ready to dive in to provide support. Our team members learn everything about your business in order to deliver stellar and expert support to your customers and leads. Our call center solutions encompass all your communication needs, including general inquiries, outreach, business processing, bookings and appointments, scheduled callbacks, fundraising and sales, customer experience surveying and market research.
Our agents work with our clients to ensure they are fully informed on all business values and branding. Plus, we develop unique scripts for our agents with your unique verbiage and branding, providing a more cohesive experience for your clients and leads. That way, you can focus entirely on your business without worrying.
Twilio: A Communications Innovator
We are proud to partner with Twilio: service like this is rare and special. We are endlessly impressed by the levels of innovation at Twilio. Their voice and text channels and cloud services are fantastic tools for seamless customer communication. Plus, we love that they share so many of our business values. Like TeleDirect, Twilio’s services help customers contact businesses easily and receive personalized support and communication.
TeleDirect-Twilio Business Support: Revolutionize Customer Service With Voice and Text Channels
TeleDirect and Twilio’s services complement each other so well that it was only natural that we would eventually team up.
Now, businesses that develop a TeleDirect call center can utilize the following Twilio service offerings:
With Twilio’s scalable voice channels, you can make your business go further. These channels use API technology to provide voice-led communication across the country and worldwide. You can even use Twilio’s voice channel services to create a localized phone number to bring your business home.
These voice channels provide:
Human interaction is key to customer support — and your TeleDirect agents are experts. Whether your clients have a pressing question, a problem that needs resolution, want to make an appointment or simply have feedback, a live agent will create a better experience. While automated responses have their place, they are not always the appropriate solution. You can foster more meaningful customer interactions by providing customers with an attentive and efficient voice on the other end of the phone.
While many customers want to speak with a real person, they dislike contact centers because of long wait times and other inconveniences. By becoming Twilio partners, we’ve cut through this red tape. Our enhanced services utilize smart call routing, which reduces waiting times and helps ensure that every inquiry is going to the right agent. This helps increase customer satisfaction.
Nowadays, many customers prefer to use a chat or texting channel for customer support needs. A text channel is the perfect solution.
These channels provide:
Often, text channels lead to quicker resolution. By using Twilio service text channels to provide rapid, real-time communication, customer queries can be addressed and resolved immediately.
Dedicated text channels are fast and convenient, allowing your team to serve more customers. These factors provide greater overall satisfaction to your clients and leads. This can only benefit your brand. It could lead to better brand loyalty and provide free word-of-mouth marketing.
A New Era of Customer Service Excellence
We are so excited about our new collaboration with Twilio.
We look forward to redefining customer service by offering the most modern and comprehensive services to businesses across America. Our clients will benefit from more responsive and personalized service excellence for their brands. After all, our customer service expertise combined with Twilio’s fantastic voice and text channels is a match made in heaven. Our clients’ innovative contact centers can truly rise above the rest.
Are you ready to give your contact center the modern makeover it needs? It’s time to take action. Our agents are available 24/7 and we offer a contact center for every industry across the country. We are fully scalable, brand-forward and focused on helping your customer support strategy be the best it can be. Whatever your customer service needs might be, we’re here to provide the best version of it. If you’re ready to experience a new level of service, don’t hesitate to discover TeleDirect’s services today. Your journey to elevated customer satisfaction starts here.
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. With over 20 years of experience in business and finance, Smitha’s expertise in developing and implementing strategic plans has led to significant improvements in customer satisfaction, employee engagement, and operational efficiency. Smitha’s expertise in financial analysis and strategic planning allows her to develop innovative solutions that balance the needs of clients, employees, and shareholders. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.