Inbound Call Center
Experience the TeleDirect difference with our dedicated inbound call center services! We deliver exceptional call experience and results-driven performance.
Inbound Call Center Agents
Take your business to the next level with a TeleDirect inbound call center. We provide a friendly and efficient voice for every customer in need.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
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Agents working on multiple call campaigns providing overflow and peak volume support for Dedicated Agents in a 24/7 environment.
Inbound Call Center Services
Lead Qualification
Fast track your lead and sales funnel with our expertise to engage your callers to ensure prospects turn into customers.
Customer Service
We are a true extension of your company that provides professionalism and knowledge for an exceptional customer experience.
Tier I Tech Support
Our Agents are highly trained specialists working with many technological companies to assist with your tech service and support needs.
Reservation Services
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Order Processing
Our PCI Compliant information security and protocols ensure your products and services are effectively processed quickly & easily.
Direct Response & Media Support
We provide a seamless communication channel to your DR and marketing campaigns through our vast expertise.
Overflow & After Hours Support
Our 24/7/365 services ensure your business never closes by our high availability of agents ready to help your customers anytime, anywhere.
Help Desk Services
Supplement your current team with our knowledgeable Agents able to identify, assess and determine solutions for immediate resolution.
Customer Service
We offer outstanding customer service so you can provide the same attention to detail to your clients. TeleDirect’s inbound call centers represent the most responsive, ready-to-deploy outsourced solutions available anywhere. We become a “background” extension of your company.
Round-the-Clock Coverage
Customer queries don’t stop at 5 p.m. Friday, so why should your customer support services shut down? TeleDirect’s inbound call center service works overtime — anytime — to ensure you won’t fall behind. Whenever you need it, TeleDirect can deliver.
Technical Support
Does your inbound call center include useful technical support? Whether you need top-trained live agents to handle heavy call volume or an upgraded infrastructure to handle ever-increasing demand, TeleDirect has the inbound call center solutions you need.
Inbound Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Calls monitored and scored monthly
Dedicated client call quality assurance score
Key client average speed to answer (ASA)
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
What Our Inbound Call Center Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Leverage the Power of Inbound Call Center for Your Business
Our inbound call center solutions help American companies provide the support they need to every customer, regardless of location, business size or industry.
Comprehensive Inbound Call Center Solutions to Meet Your Customers’ Needs
- Live Agents
Sometimes, only a human will do. - Modern Inbound Call Center Software
Enjoy more efficient and secure service. - Scalable 24/7 Inbound Call Center Services
Service regardless of time, day or volume.
Why Choose TeleDirect’s Inbound Call Center Solutions?
A Perfect First Impression
We ensure that every “first interaction” is a positive one.
Customer Support on YOUR Budget
We train our agents separately, not on your dime.
When You’re Busy, We Deliver
High volume periods? We’ll provide more agents.
Golden Global Business Opportunities
TeleDirect’s 24/7 coverage and multilingual services can provide worldwide support.
First-Class Security
Your data is safe with us. At TeleDirect, security is paramount.
Better Focus and Goal Setting
Let your team focus on their skills. We’ll tackle customer support.
Inbound Call Center FAQs
What is a contact center inbound call center?
Inbound call centers are customer support platforms that provide dedicated coverage to companies. They can help manage everything customer service related, from complex queries to bookings and purchases.
What is the difference between inbound and outbound call centers?
As the name suggests, inbound call center solutions involve incoming queries and calls from customers. Outbound call centers refer to services where agents reach out to customers or leads. Most successful businesses use both of these services.
What do inbound call centers do?
Inbound call center companies handle all forms of incoming (or customer-led) communication surrounding your company. This can mean automated and/or live agent answering services, as well as dedicated reservation, order processing and much more.
What does BPO mean in a call center?
BPO stands for “business process outsourcing,” and in terms of call center services, that means investing in a dedicated service to handle all of your client communication. Inbound call center outsourcing is a fantastic and scalable way to maintain efficient business practices and see a bigger bottom line.
What are the different stages of an inbound call?
This depends on individual circumstances as well as your industry. Some calls may only require automated responses. Others will need live agent support. In some cases, live agents may need to escalate queries to a different department. TeleDirect can handle all of these stages seamlessly.
What are the services of an inbound call center?
There are several. Inbound call center companies like TeleDirect provide a number of services. With an inbound call center service, your team can outsource call answering, case escalation, appointment booking, IT support and much more. Our inbound call center platform makes it easy to navigate.
Why is an inbound call center important?
Better customer care. It doesn’t matter what industry you’re in; your clients might have questions, issues and needs.They need a friendly and helpful voice on the other end of the line — and your team is busy performing their hired roles. That’s where outsourced inbound call centers can help.