Inbound Call Center
Inbound Call Center Agents
Experience the TeleDirect Difference with our Dedicated and Shared Call Agents providing your customers an exceptional call experience while simultaneously providing you results-driven performance.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
Inbound Call Center Services
Fast track your lead and sales funnel with our expertise to engage your callers to ensure prospects turn into customers.
We are a true extension of your company that provides professionalism and knowledge for an exceptional customer experience.
Our Agents are highly trained specialists working with many technological companies to assist with your tech service and support needs.
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Our PCI Compliant information security and protocols ensure your products and services are effectively processed quickly & easily.
We provide a seamless communication channel to your DR and marketing campaigns through our vast expertise.
Our 24/7/365 services ensure your business never closes by our high availability of agents ready to help your customers anytime, anywhere.
Supplement your current team with our knowledgeable Agents able to identify, assess and determine solutions for immediate resolution.
Our Inbound Call Stats
Results count. See how we leapfrog our competition through our exceptional performance demonstrated daily through our people, processes and technology.
Number of Agents Recruited & Trained in 14 Days
Management to Agent Ratio
Average Agent Tenure
Join our long-term partners who have increased profits and reduced operating expenses working with us
Inbound Call Center
Used by a growing number of industries such as healthcare, financial services, retail, insurance, technology and media, inbound call centers help companies around the world improve productivity, efficiency, and profits.
Inbound call center solutions do more than just provide answers to customer inquiries and close sales. Using dedicated and shared call agents, they also provide:
- Lead verification and qualification
- Customer service
- Technical support
- Reservation services
- Order processing
- Direct response and media support
- Overflow and after-hours support
- Help desk services
An inbound call center service provides all these benefits without disrupting your daily business activities, allowing your staff to focus on the core competencies of your business.
Make a great first impression.
Often, an inbound call is the first contact a customer has with your business. Using an inbound call center like TeleDirect can ensure it won’t be the last. We use highly trained call agents and professionally written scripts to deliver superb customer service that makes your callers feel respected and appreciated. Why turn away customers with impersonal automated call systems when you can delight them with live, well-trained call agents?
Easily handle high call volumes.
A major cause of lost sales is people who get tired of waiting and hang up the phone before one of your staff can respond. Inbound call centers avoid this problem by providing call agents who assist your company’s dedicated agents during peak hours or when the volume of incoming calls exceed normal levels.
No costly employee training.
Training your own employees to manage inbound calls with the same level of professionalism as inbound call center agents costs a significant amount of time and money. With TeleDirect, we handle all the time and cost of training our call agents so you don’t have to. We focus on hiring people who enjoy talking on the phone and helping people solve problems.
Conduct business around the globe.
Conducting business by phone means you have to be available when your customers want to do business. With so many different time zones around the world, this requires having inbound call agents available around the clock, every day of the week. Unlike most businesses, call center service providers are organized and staffed to operate a 24/7 call center in a cost-effective manner.
Focus on your core business.
Asking your employees to receive and manage inbound calls from customers is like operating two businesses in one. It requires a completely different set of skills, knowledge and infrastructure from the business you operate. Acquiring these resources incurs significant costs. And the time required to train employees to answer high volumes of phone calls in a professional manner prevents them from excelling at the jobs you hired them do. Using an outsourced inbound call center eliminates these problems by managing the calls in an off-site location with highly trained professionals. That way, your employees can help grow your core business by focusing on what they do best.
When you’re ready to provide all your customers with a world-class inbound calling experience while also improving performance and results for your business, call TeleDirect!