A 24/7 U.S. Based Contact Center
Inbound Call Center Services
When America calls, TeleDirect is here to answer. Our inbound call center solutions are budget-friendly and 100% customizable for your business needs.
Custom Solutions for Businesses of Every Size
Every TeleDirect inbound contact center is fully scalable and suited to businesses of all sizes! During high-volume periods, we’ll make sure you have plenty of coverage. If things quiet down, we can pull back a few agents until the next big boom.
At TeleDirect, we do things differently than other inbound call center companies. We are 100% American-run and provide highly trained, multilingual agents who are available 24/7 to handle all of your inbound communication, from classic calls and emails to emerging platforms like webchat and DMs. We work with you and your unique business model and needs to provide on-brand customer service that benefits your team and clientele.
What is an Inbound Call Center?
An inbound call center is a team of agents that handles incoming or inbound calls from existing customers of a business. The call center agents work with and are monitored by the customer support department of the business. Even though the agents are knowledgeable about the offerings and processes of the business, they escalate complex issues and requests to the business’s in-house support department.
Benefits of Inbound Call Center Services
Better Customer Experience
At TeleDirect, we understand maintaining a dedicated team of support agents who can address customer questions and issues over a phone call is a powerful strategy to enhance customer experience. With years of experience working with different businesses in diverse industries, even those with revolutionary products and services have customers who experience issues and prefer resolving them over the phone. Working with our team of professionals means you get access to 24/7 inbound call center agents ready to assist your customers and escalate complex requests to the right team for fast resolution. The result of these efforts is customers rating your business high in online feedback, giving you word-of-mouth advertising, and coming back with more businesses.
Productivity and Efficiency
Using TeleDirect to handle your inbound calls frees up your employees’ time. They have more time to handle the core functions of your business, leading to increased team productivity and operational efficiency. Taking calls in-house can be stressful, particularly when handling difficult customers, leading to a drop in employee productivity. Also, setting up and managing an in-house call center can introduce hiring and process inefficiencies. But when you use TeleDirect inbound call center operations, you get access to our technological infrastructure as well as inbound call center staff well trained to handle even difficult customers.
24/7 Availability
No customer likes holding or repeating the same query to different agents over and over. With TeleDirect, this is never an issue. We’re always staffed with sufficient agents, so there’s always someone (one of our agents) ready to pick up the phone and provide support. TeleDirect’s round-the-clock availability is also powered by US agents across the country, so time zones are never a problem. Plus, our advanced software lets us swiftly escalate complex calls to a higher-level department where necessary.
Manage Higher Call Volumes
When business is booming, customer support requests are bound to increase. During times like this, TeleDirect inbound call center solutions will help your employees keep closing more deals without worrying about the support calls that come with business booms. Depending on the volume of calls, we can scale both human and computer resources up during peak periods and scale down during quieter periods. This provides significant cost savings because you won’t have to worry about scaling up or down call center resources yourself. We’ll have those figured out for you as the external call center unit of your business.
Virtual Receptionist
With a virtual receptionist answering service, you always have a support rep on the clock. Say goodbye to disgruntled customers and lost leads. Your customer service solution has arrived.
At TeleDirect, these values are close to our heart. We work hard to provide stellar inbound customer service to companies across America, and we can’t wait to learn more about yours. Contact us today by calling (800) 776-1081; we love a good phone call!
Inbound Call Center Services
Lead Qualification
Fast track your lead and sales funnel with our expertise to engage your callers to ensure prospects turn into customers.
Customer Service
We are a true extension of your company that provides professionalism and knowledge for an exceptional customer experience.
Tier I Tech Support
Our Agents are highly trained specialists working with many technological companies to assist with your tech service and support needs.
Reservation Services
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Order Processing
Our PCI Compliant information security and protocols ensure your products and services are effectively processed quickly & easily.
Direct Response & Media Support
We provide a seamless communication channel to your DR and marketing campaigns through our vast expertise.
Overflow & After Hours Support
Our 24/7/365 services ensure your business never closes by our high availability of agents ready to help your customers anytime, anywhere.
Help Desk Services
Supplement your current team with our knowledgeable Agents able to identify, assess and determine solutions for immediate resolution.
Inbound Call Center Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Calls monitored and scored monthly
Dedicated client call quality assurance score
Key client average speed to answer (ASA)
What Our Inbound Call Center Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Inbound Call Center FAQs
What is a contact center inbound call center?
Inbound call centers are customer support platforms that provide dedicated coverage to companies. They can help manage everything customer service related, from complex queries to bookings and purchases.
What is the difference between inbound and outbound call centers?
As the name suggests, inbound call center solutions involve incoming queries and calls from customers. Outbound call centers refer to services where agents reach out to customers or leads. Most successful businesses use both of these services.
What do inbound call centers do?
Inbound call center companies handle all forms of incoming (or customer-led) communication surrounding your company. This can mean automated and/or live agent answering services, as well as dedicated reservation, order processing and much more.
What does BPO mean in a call center?
BPO stands for “business process outsourcing,” and in terms of call center services, that means investing in a dedicated service to handle all of your client communication. Inbound call center outsourcing is a fantastic and scalable way to maintain efficient business practices and see a bigger bottom line.
What are the different stages of an inbound call?
This depends on individual circumstances as well as your industry. Some calls may only require automated responses. Others will need live agent support. In some cases, live agents may need to escalate queries to a different department. TeleDirect can handle all of these stages seamlessly.
What are the services of an inbound call center?
There are several. Inbound call center companies like TeleDirect provide a number of services. With an inbound call center service, your team can outsource call answering, case escalation, appointment booking, IT support and much more. Our inbound call center platform makes it easy to navigate.
Why is an inbound call center important?
Better customer care. It doesn’t matter what industry you’re in; your clients might have questions, issues and needs.They need a friendly and helpful voice on the other end of the line — and your team is busy performing their hired roles. That’s where outsourced inbound call centers can help.
