Inbound Call Center
Inbound Call Center Agents
Experience the TeleDirect Difference with our Dedicated and Shared Call Agents providing your customers an exceptional call experience while simultaneously providing you results-driven performance.
Specialized Agents working exclusively on your campaign with comprehensive account-specific training to reach established goals.
Inbound Call Center Services
Fast track your lead and sales funnel with our expertise to engage your callers to ensure prospects turn into customers.
We are a true extension of your company that provides professionalism and knowledge for an exceptional customer experience.
Our Agents are highly trained specialists working with many technological companies to assist with your tech service and support needs.
We've specialized in reservation services for multiple industries and have established a proven model of success for over 20 years.
Our PCI Compliant information security and protocols ensure your products and services are effectively processed quickly & easily.
We provide a seamless communication channel to your DR and marketing campaigns through our vast expertise.
Our 24/7/365 services ensure your business never closes by our high availability of agents ready to help your customers anytime, anywhere.
Supplement your current team with our knowledgeable Agents able to identify, assess and determine solutions for immediate resolution.
Our Inbound Call Stats
Results count. See how we leapfrog our competition through our exceptional performance demonstrated daily through our people, processes and technology.
Number of Agents Recruited & Trained in 14 Days
Management to Agent Ratio
Average Agent Tenure
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
Join our long-term partners who have increased profits and reduced operating expenses working with us
Inbound Call Center
Used by a growing number of industries such as healthcare, financial services, retail, insurance, technology and media, inbound call centers help companies around the world improve productivity, efficiency, and profits.
Inbound call center solutions do more than just provide answers to customer inquiries and close sales.
TeleDirect’s proven outsourced inbound call center solution offers full functionality and services focused on efficiency. Thanks to our intelligent technology and the best trained live agents in the industry – for any industry – TeleDirect is the preferred choice for inbound call centers everywhere.
If your business requires immediate assistance with an inbound call center service, or if you’d like to create a new customer-friendly call center from scratch, we can help. Using our customer-first approach, TeleDirect takes your unique business considerations into account, then builds an inbound call center solution around your needs. While other outsourcing companies apply a one size fits all approach, we realize that your requirements differ from others.
Customized inbound call center services. Complete coverage for all your inbound needs. And competent personnel every step of the way – that’s the TeleDirect difference.
But that’s not all. Using dedicated and shared agent support models, they also provide:
- Lead verification and qualification.As part of your call center’s functional profile, TeleDirect offers built-in tools and analytical resources to help you capture leads that might’ve previously escaped your attention. Our inbound call center platform includes the best lead verification and qualification money can buy. As part of our inbound call center services, our lead qualification and lead response management resources give you a decided advantage. TeleDirect’s inbound agents and intuitive, intelligent software cuts through the noise and provides actionable, useful information you need – exactly when you need it.
- Customer service.Part of customer service includes top-flight inbound call center services. An efficient call center, at its very core, is an inbound call center. This includes the ability to handle heavy call volumes, respond to client concerns, address customer service issues, and much more. TeleDirect’s inbound call centers represent the most responsive, ready-to-deploy outsourced solutions available anywhere. Unlike other inbound call center services, TeleDirect’s customer-centric platform puts your needs first – so you can put your own client’s concerns first. It’s a win-win situation for everyone involved. And because our business process outsourcing (BPO) model happens behind the scenes, you’re not burdened with unnecessary requirements. TeleDirect’s inbound call center service runs in the background, as dependable as ever.
- Technical support.Does your inbound call center include useful technical support? Sometimes, your customers simply need an answer about your product or service. For software companies, inbound call center services should have world-class technical support (both automated and live agents). Yet too many times, pressing questions lead to more questions. Get the answers you need – and your clients demand – with TeleDirect’s exceptional customer technical support. Our inbound call center services include both trained live agents (for your particular business needs) along with our call center platform’s robust, ready-to-deploy software system.
- Reservation services.When your customers decide they are ready to learn more about your business, service or product, you need to be ready to support them. We will help you be there to capture their interest 24/7/365. Stay in touch with your clients with a thorough, cut-no-corners reservation service. Live agents and automated support ensure your clients receive prompt, professional service – anytime, all the time. Without a reservation platform for your inbound call center, you’re missing out on crucial follow-up communication. Don’t settle for just any reservation service. Contact TeleDirect today!
- Order processing.In the business world, nothing is more frustrating than missing out on golden opportunities. When your clients are ready to place an order, your call center is the perfect tool to help out – and with TeleDirect’s API enabled scripting software your systems will be supercharged to consistently deliver, even when you are sleeping. Now you can wake up refreshed, ready to innovate and grow your business-our inbound customer service agents can assist with all facets of order processing. And regardless of your specific industry or business, TeleDirect’s agents bring a polished, professional element to your order processing call center activity. Working in tandem with our already powerful software system, our live support staff is the ideal BPO solution for your growing business.
- Direct response and media support.Most inbound call centers lack direct response and media support functionality. But TeleDirect is different. Handling these specific concerns is just part of what makes our call center the right home for your business. We leverage a dynamic workforce model to flex with your spikes in call volume. This makes our shared agent model a popular inbound call center service option. Best of all, our direct response and media support services are integrated with TeleDirect’s powerful, sales-friendly lead qualification tools, so your inbound call center is just a point of contact for customers – it’s also a valuable marketing resource as well!
- Overflow and after-hours support. When a 40-hour week simply isn’t enough time to get everything done, our inbound call center services work overtime – anytime – to ensure you won’t fall behind. Need additional products and services to improve your automated call center inbound capability? How about a half-dozen live agents to manage an exceptionally busy sales period? Contact TeleDirect’s and enjoy multi-industry call center expertise. Whenever you need it – even when your schedule won’t allow!
- Help desk services.Complete help desk assistance – whether you need on-hand technical assistance or automated support – helps separate TeleDirect’s inbound service from the competition. Whenever your clients demand timely support, your inbound call center needs instant, accurate responses. TeleDirect, the leader in inbound call center companies, helps you keep up with current demand, and also provides the flexibility and scale of services to accommodate additional clients. With so much to offer, our inbound call center acts as your virtual receptionist. We’re everywhere you need to be, all the time!
An inbound call center service provides all these benefits without disrupting your daily business activities, allowing your staff to focus on the core competencies of your business. Free to concentrate on what you do best, you’ll see immediate results, from the bottom line to customer service feedback. Best of all, we can implement inbound call center service improvements right away, whether you’re looking at targeted enhancements, or a complete system overhaul. Contact TeleDirect today, and we’ll show you a better way with our inbound call center solutions.
Make a great first impression.
Often, an inbound call is the first contact a customer has with your business. Using an inbound call center like TeleDirect can ensure it won’t be the last. We use highly trained call agents and professionally written scripts to deliver superb customer service that makes your callers feel respected and appreciated. Why turn away customers with impersonal automated call systems when you can delight them with live, well-trained call agents?
It's true – you never get a second chance to make a first impression. Make that initial customer contact count with TeleDirect. We’ll put together a practical, affordable plan to improve your inbound call center.
Easily handle high call volumes.
A major cause of lost sales is people who get tired of waiting and hang up the phone before one of your staff can respond. Inbound call centers avoid this problem by providing call agents who assist your company’s dedicated agents during peak hours or when the volume of incoming calls exceed normal levels.
Our professional live agents are trained to excel across a vast scope of industries, so no matter what your inbound call center service needs are, we have you covered.
Enjoy added security and redundancy.
A key component of an efficient inbound call center is reliability. With TeleDirect’s cutting-edge technology and infrastructure – we implement Amazon Web Services (AWS) and Twilio to ensure exceptional uptime – we’re different from other inbound call center companies. While ability is fine, it’s useless without availability.
Plus, all TeleDirect inbound call center solutions are ISO 27001 certified, HIPPA HiTech compliant, and also meet PCI DSS standards. Our security and redundancy protocols go above and beyond to ensure your system has the bandwidth and infrastructure to handle anything that comes your way.
No costly employee training.
Training your own employees to manage inbound calls with the same level of professionalism as inbound call center agents costs a significant amount of time and money. With TeleDirect, we handle all the time and cost of training our call agents so you don’t have to. We focus on hiring people who enjoy talking on the phone and helping people solve problems.
Conduct business around the globe.
Conducting business by phone means you have to be available when your customers want to do business. With so many different time zones around the world, this requires having inbound call agents available around the clock, every day of the week. Unlike most businesses, call center service providers are organized and staffed to operate a 24/7 call center in a cost-effective manner.
Focus on your core business.
Asking your employees to receive and manage inbound calls from customers is like operating two businesses in one. It requires a completely different set of skills, knowledge and infrastructure from the business you operate. Acquiring these resources incurs significant costs. And the time required to train employees to answer high volumes of phone calls in a professional manner prevents them from excelling at the jobs you hired them do. Using an outsourced inbound call center eliminates these problems by managing the calls in an off-site location with highly trained professionals. That way, your employees can help grow your core business by focusing on what they do best. Let TeleDirect handle your inbound call center activities, and see how our business process outsourced solutions can work for you – today!
When you’re ready to provide all your customers with a world-class inbound calling experience while also improving performance and results for your business, call TeleDirect! Our inbound call center services consultants are available by phone at (800) 776-1081, and you can also get a quote for our call center services here.
Industry-wide expertise. Superior inbound & outbound communication strategies. Reservation services and much more. If you’ve tried other inbound call center companies and are ready to experience the best possible call center service, TeleDirect is the only provider you need.