Inbound Call Center

Inbound Call Center

Used by a growing number of industries such as healthcare, financial services, retail, insurance, technology and media, inbound call centers help companies around the world improve productivity, efficiency and profits.

Inbound call center solutions do more than just provide answers to customer inquiries and close sales.

TeleDirect’s proven inbound call center outsourcing solution offers full functionality and services focused on efficiency. Thanks to our intelligent technology and the best-trained live agents in the industry—for any industry—TeleDirect is the preferred choice for inbound call centers everywhere.

TeleDirect’s customer-friendly approach and considerable inbound call center service capability gives you a distinct advantage over the competition. With our inbound call center solutions, you’ll enjoy the flexibility to pursue business critical functions, even while TeleDirect fine-tunes and optimizes your inbound call center platform. Small, medium and large businesses all across the globe rely on TeleDirect for their inbound services—contact us today to see how we can help.

While other outsourcing companies apply a one-size-fits-all approach, we realize that your requirements differ from others. Our customized inbound call center outsourcing allows you to implement an agile, flexible, robust contact platform that handles all your communication needs.

When it comes to BPO expertise for inbound call center solutions, nobody beats TeleDirect for value and results. See why we’re the preferred inbound call center for companies all across the world.

Proven inbound call center outsourcing. Customized inbound call center services. Complete coverage for all your inbound needs. And competent personnel every step of the way—that’s the TeleDirect difference.

But that’s not all. Using dedicated and shared agent support models, our staff also provides:

• Lead verification and qualification. As part of your call center’s functional profile, TeleDirect offers built-in tools and analytical resources to help you capture leads that might’ve previously escaped your attention. Our inbound call center platform includes the best lead verification and qualification money can buy. TeleDirect’s inbound agents and intuitive, intelligent software cuts through the noise and provides actionable, useful information you need—exactly when you need it.
• Reservation services. When your customers decide they are ready to learn more about your business, service or product, you need to be prepared to support them. We will help you be there to capture their interest 24/7/365. Stay in touch with your clients with a thorough, cut-no-corners reservation service. Live agents and automated support ensure your clients receive prompt, professional service—anytime, all the time. Without a reservation platform for your inbound call center, you’re missing out on crucial follow-up communication. Don’t settle for just any reservation service.
• Order processing. In the business world, nothing is more frustrating than missing out on golden opportunities. When your clients are ready to place an order, your call center is the perfect tool to help out—and with TeleDirect’s API-enabled scripting software your systems will be supercharged to consistently deliver, even when you are sleeping. And regardless of your specific industry or business, TeleDirect’s agents and inbound call center outsourcing tools bring a polished, professional element to your order processing call center activity. For growing businesses, a two-tier plan to handle inbound customer service—with our live agents and cutting-edge technology—puts you in a better position to handle significant calls, throughout the year. For 24/7/365 call center assistance, nobody beats TeleDirect!
• Direct response and media support. Most inbound call centers lack direct response and media support functionality. But TeleDirect is different. We leverage a dynamic workforce model to flex with your spikes in call volume. This makes our shared agent model a popular inbound call center service option. Best of all, our direct response and media support services are integrated with TeleDirect’s powerful, sales-friendly lead qualification tools, so your inbound call center is just a point of contact for customers—it’s also a valuable marketing resource!
• Help desk services. Complete help desk assistance—whether you need on-hand technical assistance or automated support—helps separate TeleDirect’s inbound service from the competition. Whenever your clients demand timely support, your inbound call center needs instant, accurate responses. TeleDirect, the leader in inbound call center companies, helps you keep up with current demand, and also provides the flexibility and scale of services to accommodate additional clients. With so much to offer, our inbound call center acts as your virtual receptionist. We’re everywhere you need to be, all the time!

An inbound call center service provides all these benefits without disrupting your daily business activities, allowing your staff to focus on the core competencies of your business. Free to concentrate on what you do best, you’ll see immediate results, from the bottom line to customer service feedback. Best of all, we can implement inbound call center service improvements right away, whether you’re looking at targeted enhancements or a complete system overhaul. Contact TeleDirect today, and we’ll show you a better way with our inbound call center solutions.

Why choose our inbound call center outsourcing solution?

Make a great first impression

You only get one first impression—make it count. With TeleDirect, we deliver an on-brand, positive first impression, every time. Our expert call agents and scripts ensure that your callers feel respected and appreciated. Contact us to develop a practical, affordable plan to best represent your unique voice and brand.

Easily handle high call volumes

A major cause of lost sales is frustration: callers get tired of waiting and hang up! Inbound call centers avoid this problem by providing call agents who assist your company’s dedicated agents during peak hours or when the volume of incoming calls exceed normal levels.

Enjoy added security and redundancy

At TeleDirect, we implement Amazon Web Services (AWS) and Twilio to ensure exceptional uptime. Plus, all TeleDirect inbound call centers are ISO 27001 certified, HIPPA HiTech compliant and meet PCI DSS standards. Our security and redundancy protocols ensure your system has the infrastructure to handle anything that comes your way.

No costly employee training

Stop wasting time and resources training new support staff—TeleDirect does it for you! We handle all the time and cost of hiring and training our call agents so you don’t have to.

Conduct business around the globe

Don’t let global opportunities pass you by. Our call agents work around the clock to help your regional operations handle worldwide customer service requests. Unlike most businesses, TeleDirect operates a 24/7 call center in a cost-effective, efficient manner.

Focus on your core business—and realize your goals

Asking your employees to receive and manage inbound calls from customers is like operating two businesses in one. It requires a completely different set of skills, knowledge and infrastructure from the business you operate. Acquiring these resources incurs significant costs. In the meantime, you have business goals to achieve.