Business Answering Services
Business Answering Services
Let TeleDirect put your business phone answering service on the map. Our call center platform includes the flexibility to excel in any industry, along with the customized support to ensure successful customer communication.
Your customers are reaching out – are you listening? In today’s digital age, your customers have access to information from many sources. So, when they are calling you, they expect a real person to help them, and I mean-right now. Did you know that 67% of customers hang up the phone, out of frustration, if they can’t speak to a real person? In today’s market a live phone interaction can mean the difference between winning a new customer and losing the opportunity to your competition. At TeleDirect, we commit to being available to handle your calls. Our goal is to answer a minimum of 80% of your calls within 20 seconds or less; 24 hours per day, 7 days per week, 365 days per year. Is your business prepared to speak with your customers 24/7/365? If not, your answering service isn’t up to speed.
A host of factors can prevent your company from promptly addressing client concerns with their own in-house business answering service, including:
- Insufficient personnel. This is a main reason firms eventually switch to an outsourced business answering service. Your employees are trained for other aspects of your business, not necessarily the business phone answering service end.
- Inadequate resources. With local servers and IT departments already stretched thin, it’s a challenge to implement your own call center. TeleDirect provides the expertise, support and solutions with our call center platform.
- Subpar infrastructure. Maintaining a high-performance business phone answering service doesn’t just require the right personnel – you also need a robust, ready-for-anything infrastructure to handle heavy call volume, respond quickly to client questions and facilitate an effective communication stream. TeleDirect utilizes Amazon Web Services (AWS) and other top providers to ensure that your business call answering service is online, all the time!
- Other business priorities. Regardless of your business or industry, call center activities probably aren’t at the top of your priority list. You need to focus on providing top-quality products and services – not stress over pressing business answering service demands. With TeleDirect, you can let us handle all of your business phone requirements.
Business Process Outsourcing – Your Business Answering Service Solution is Here!
TeleDirect’s proven Call Center and Answering services help companies all over the globe with tasks and everyday challenges. From a capable business answering service to streamlined lead generation, our customer relationship management tools keep your message on-point – and we’ll also help grow your business as well!
Steady business growth starts with an effective customer care strategy – and an outsourced call center courtesy of TeleDirect offers a multi-level, customizable solution for all of your needs.
To get started today, you can fill out our customer contact form here. Just give us a few details, and one of our business answering service consultants will be in touch with some practical, affordable solutions. If you’d like to speak directly with our experts, give our main office a call at (800) 776-1081. We look forward to implementing an effective plan to meet and exceed all of your customer communication requirements. Thanks for visiting TeleDirect!