HVAC Call Center Services
With a TeleDirect HVAC answering service, you can deliver perfect call flow and airflow.
Is Business Cranking Up?
Your services are in demand all year, but many HVAC companies are especially busy when seasons change. During high-volume periods, it’s crucial to have enough coverage to support your customers’ needs. That’s where our HVAC call center comes in.
Lead Response Management
When your sales team spots a lead, our agents help seal the deal. Our comprehensive outbound calling services make it easy to capture, qualify and convert leads into satisfied customers.
Reservations & Appointments
With our HVAC industry call center solutions, it’s easy to schedule installations and consultations. Your clients will work directly with us to find an ideal time, and we transfer those details directly to your team’s calendar. We can even call your clients and remind them about their appointments.
24/7 Coverage
HVAC systems occasionally malfunction, and these issues don’t just happen during business hours. Whether your customers are dealing with a late-night blown fuse or a stressful weekend leak, they will need immediate assistance. Our HVAC after-hours answering service can handle that. We’re available 24 hours a day, seven days a week, every day of the year.
HVAC Call Center Services: Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/ Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
We'll Help You Grow While You Pay-As-You-Go.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Our HVAC Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
HVAC Call Center FAQs
What is an HVAC answering service?
A specialty contact center. You’ve nailed climate control; now it’s time to look at customer service. Without happy customers, even the finest HVAC companies can lose their cool. A TeleDirect HVAC answering service prevents this; we provide a fleet of specialized services to ensure customer communication and support is always a breeze.
How can an HVAC call center benefit my business?
It helps your business flow. Introducing an HVAC call center to your business can streamline your entire customer service strategy. Our agents become an extension of your internal team and take care of everything related to customer communication: phone calls, outreach, bookings — you name it. We even offer customized scripts in your branded voice.
Do HVAC call centers provide after-hours support?
Ours does. While some call centers close the line at EOB, we don’t work that way. Our HVAC after-hours answering service is here whenever you — and your clients — need it. We work around your schedule and are available all day, every day.
Are HVAC call center services scalable for businesses of different sizes?
Absolutely. We always make sure that you have the right amount of agents onboard for your current needs. This doesn’t just apply to differently sized companies. We can also scale our services to match your high-volume periods, like the beginning of a new season.
Are multilingual support options available for HVAC call center services?
Si, hablamos muchas idiomas! At TeleDirect, our agents are fluent in English and Spanish. However, we understand that your customer base may also predominantly speak another language, too. If you want to provide specialized support in another language, contact our team at 800-776-1081. Our agents speak dozens of languages!