Lead Response Management
When your sales team spots a lead, our agents help seal the deal. Our comprehensive outbound calling services make it easy to capture, qualify and convert leads into satisfied customers.
Reservations & Appointments
With our HVAC industry call center solutions, it’s easy to schedule installations and consultations. Your clients will work directly with us to find an ideal time, and we transfer those details directly to your team’s calendar. We can even call your clients and remind them about their appointments.
HVAC systems occasionally malfunction, and these issues don’t just happen during business hours. Whether your customers are dealing with a late-night blown fuse or a stressful weekend leak, they will need immediate assistance. Our HVAC after-hours answering service can handle that. We’re available 24 hours a day, seven days a week, every day of the year.
HVAC Call Center Services: Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Monthly Call Monitoring/ Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
Our HVAC Clients Are Saying
HVAC Call Center FAQs
A specialty contact center. You’ve nailed climate control; now it’s time to look at customer service. Without happy customers, even the finest HVAC companies can lose their cool. A TeleDirect HVAC answering service prevents this; we provide a fleet of specialized services to ensure customer communication and support is always a breeze.
It helps your business flow. Introducing an HVAC call center to your business can streamline your entire customer service strategy. Our agents become an extension of your internal team and take care of everything related to customer communication: phone calls, outreach, bookings — you name it. We even offer customized scripts in your branded voice.
Ours does. While some call centers close the line at EOB, we don’t work that way. Our HVAC after-hours answering service is here whenever you — and your clients — need it. We work around your schedule and are available all day, every day.
Absolutely. We always make sure that you have the right amount of agents onboard for your current needs. This doesn’t just apply to differently sized companies. We can also scale our services to match your high-volume periods, like the beginning of a new season.
Si, hablamos muchas idiomas! At TeleDirect, our agents are fluent in English and Spanish. However, we understand that your customer base may also predominantly speak another language, too. If you want to provide specialized support in another language, contact our team at 800-776-1081. Our agents speak dozens of languages!