Tier I Tech Support
Our Tech Support service mobilizes our staff of knowledgeable Agents that identify, answer and resolve customer inquiries and issues. With 24/7 support in our U.S.based Call Center, your customers are assured professional and highly trained Agents that deliver personalized service. From outsourced IT support to technical support outsourcing, TeleDirect has you covered – from Tier I and beyond.
Decrease your staffing costs and minimize your administrative oversight with our tech support services utilizing experienced Call Agents. We continually recruit, train and retain professional and knowledgeable staff so that your company focuses on your core competencies, not payroll or benefits. With our Call Agents on hand, outsourced help desk and outsourced IT support have never been more accessible – or easier to leverage for your company’s benefit! TeleDirect’s high-end solutions help pave the way for lower expenses and a better bottom line.
As a transparent extension of your business, our Tier I Tech Support Agents and call center software will increase and improve customer satisfaction through our knowledge, professionalism and expertise. With Tech Support inquiries requiring active listening skills and the ability to immediately troubleshoot issues, your customers will immediately appreciate the proactive and helpful assistance being provided to achieve prompt resolution. For effective outsourced IT support, speed is important. But so is competence. TeleDirect’s business process outsourced (BPO) IT support gives you the best of both worlds, all at a price that fits your budget.
TeleDirect's knowledgeable Tech Support Agents are a true extension of your company to help reach and surpass your customer's expectations. Agent calls are constantly reviewed to ensure exceptional call performance, high quality and customer engagement. With our bilingual and U.S.-only based staff helping your customers across multiple channels, find out why our Tech Support and Help Desk services are unparalleled nationwide.
Contact TeleDirect for the Best Outsourced IT Support
TeleDirect’s outsourced help desk expertise extends across a wide range of business sectors and industries. We’re the preferred provider for many firms in the healthcare, financial services, insurance, and other fields.
The key to our outsourced technical support stems from a proven 2-tier approach. And both parts of our outsourced IT support offer first-rate, Tier I excellence:
- Professional live agents. Our BPO technical support staff is highly trained to handle all of your business needs. With minimal onboarding time and exceptional efficiency, TeleDirect’s agents provide outstanding Tier I tech support. The bottom line for your business? Measurable value & results.
- Advanced technology. Our call center platform is the ultimate “been there, done that” business tool. Thanks to advanced technology like scripting tools and industry-leading security and redundancy, we take care of everything behind the scenes, so TeleDirect’s outsourced IT support allows you to concentrate on your core business competencies.
Tier I tech support can spell the difference between success and failure in today’s fast-faced business world. Many firms rely on TeleDirect to handle technical support outsourcing, simply because we’re the best US based call center which can provide efficient, affordable, effective BPO services.
Tier 1 Outsourced IT Support
How does TeleDirect directly benefit your firm’s outsourced IT support strategy?
- Full slate of services. Our call center platform boasts a bevy of business-boosting services, from lead response management to reservation services. And they’re all built into our deployable, ready-for-anything call center platform that’ll immediately improve your outsourced technical support. Even if you don’t have an existing outsourced tech support platform, we’ll get you up and running in no time.
- Proven contact center excellence. TeleDirect’s contact center does so much more than just handle clients. It’s an all-in-one outsource help desk, Tier I tech support tool, and outsourced IT support platform. And that’s just scratching the surface.
- Flexible for any industry. With technology growing each day, it’s not just the tech companies who demand outsourced IT support and technical support outsourcing. TeleDirect’s BPO services are broad enough to handle anything that comes your way, regardless of your industry.
The Advantages of an Outsourced Help Desk
TeleDirect’s outsource technical support capability puts you back in control of the tasks that make your business great. Let’s face it – most firms don’t excel at IT support. That’s why an outsourced business solution is worth looking into. But not just any outsourced help desk; you need TeleDirect’s responsive, rapid BPO platform to handle everything you need help with – and more.
TeleDirect’s outsourced IT support features:
- Considerable call center capability. Our call center sets the standard for all outsourced technical support. Simply put, there’s no other call center platform that stacks up to our complete, comprehensive service.
- Full outbound and inbound communication. To buttress our Tier I tech support, TeleDirect’s technical support outsourcing includes leading inbound and outbound communication strategy. Outsourced IT support is a 2-way street, and TeleDirect has both routes covered, no problem!
- Built-in sales tools. TeleDirect’s lead response management services allow you to capitalize on opportunities you never thought possible. Increase your client database. Capture new customers. And discover a whole new way of outsourced IT support with TeleDirect’s call center platform!
We take great pride in being the best US based call center for Tier I tech support. See how TeleDirect can help with your outsourced tech support today. Give our technical support outsourcing consultants a call at (800)776-1081 or fill out our contact form. Thanks for considering TeleDirect for your outsourced technical support requirements.