Tier I Tech Support
Our Tech Support service mobilizes our staff of knowledgeable Agents that identify, answer and resolve customer inquiries and issues. With 24/7 support in our U.S.based Call Center, your customers are assured professional and highly trained Agents that deliver personalized service.
Decrease your staffing costs and minimize your administrative oversight with our tech support services utilizing experienced Call Agents. We continually recruit, train and retain professional and knowledgeable staff so that your company focuses on your core competencies, not payroll or benefits.
As a transparent extension of your business, our Tier I Tech Support Agents and call center software will increase and improve customer satisfaction through our knowledge, professionalism and expertise. With Tech Support inquiries requiring active listening skills and the ability to immediately troubleshoot issues, your customers will immediately appreciate the proactive and helpful assistance being provided to achieve prompt resolution.
TeleDirect's knowledgeable Tech Support Agents are a true extension of your company to help reach and surpass your customer's expectations. Agent calls are constantly reviewed to ensure exceptional call performance, high quality and customer engagement. With our bilingual and U.S.-only based staff helping your customers across multiple channels, find out why our Tech Support and Help Desk services are unparalleled nationwide.