Legal Call Center Services
Legal Call Center Support & Solutions
The TeleDirect Advantage
Legal contact centers have grown in popularity over the past decade, as law firms, lawyer partnerships, legal corporations and other related organizations strive to provide accessible information for existing and potential clients. This information portal requires constant updates and refreshes. Patient information may change. Regulations and guidelines are constantly in flux. And you need a legal call center that’s not only up-to-date; you need one that anticipates tomorrow’s challenges.
In short, the only constant for your legal or lawyer call center is change. TeleDirect’s business process outsource (BPO) service let you provide exceptional customer service through your call center, without the significant resource allocation typically required. Instead of using in-house personnel and company funds to maintain your legal call center, TeleDirect provides superior call center expertise – allowing you to focus on your clients and other day-to-day business activities!
If your legal inbound call center lacks efficiency, you need our expertise. TeleDirect works with each of our clients with flexible, customizable, on-demand services to make sure you’re getting the legal contact center support you need, exactly where you need it.
TeleDirect’s legal call center assistance includes:
- Responsive key client answering – your clients spend less time waiting, which helps with customer satisfaction.
- High quality standards – our internal quality checks are above and beyond standard ISO requirements.
- Comprehensive call monitoring – this service is imperative for a legal call center.
- Multi-channel communication tools – see how TeleDirect’s effective lawyer call center services expand well beyond traditional call center help.
Lawyer Call Center Assistance, Outsourcing & More
We view your legal call center as an untapped resource. It’s the perfect environment to explain complex scenarios with automated answering; this enables your staff to concentrate on pressing cases, meet face-to-face with clients and much more.
Plus, TeleDirect can transform your legal contact center into a marketing tool; with lead response management and intuitive data collection methods, we’ll show you how typical call center activity helps produce unexpected, anything-but-typical return on investment (ROI)!
With TeleDirect’s BPO expertise, we transform your lawyer call center into an accessible, user-friendly, always-ready information headquarters. From legal retainer information to recent updates in local, state and federal laws and regulations, you’re in charge of your legal inbound call center. Based on your specific requirements, TeleDirect will upgrade the appropriate call center functions accordingly. And when you need to update your communication protocols, no worries – TeleDirect’s agile and robust BPO techniques ensure rapid deployment and responsive, results-oriented system-wide updates.
Find out more about TeleDirect’s legal call center capabilities today. With our dedicated team of BPO professionals, legal consultants and other in-house experts, we’ll help devise long-term solutions in a short-term timeframe. We already know about many of the problems that hamper legal call center functionality, and we’re confident we’ll solve your call center deficiencies quickly and completely.
Don’t allow your legal inbound call center to underperform. Get in touch with our consultants today. Visit our contact page to fill out a secure client help form, or give our office a call at (800) 776-1081. Thanks for visiting TeleDirect!