Maximize your education call center service capability: We provide everything you need to support your staff, students, parents and alumni

At TeleDirect, school is always in session—after all, your students’ needs don’t stop when the bell rings. We provide comprehensive education call center services to academic institutions across the United States. Our dedicated services in the education sector come from 20 years experience in the business process outsourcing (BPO) contact center industry: We know what your students and staff need to feel supported and secure.

Continue reading to learn what our education call center can provide for your school today. If you have any questions, get in touch with our team by calling (800) 776-1081.

Services Provided

Some of our education call center services include:

Inbound Call Center
If your campus has students living on it, they need round-the-clock support. After all, emergencies can arise at any time. That’s why we recommend enlisting a TeleDirect higher education call center—our agents are ready to answer calls and provide support 24 hours a day, 7 days a week.
Outbound Call Center
Whether you need to spread an important message to your entire student body or have a fundraising initiative underway, our live agents will take care of your outbound calls.
Enrollment
Open enrollment can be hectic. Our higher education call center services will help you stay organized and on top of your entire admissions process.
Sales
If you provide textbooks and other educational materials, our BPO services can handle everything from order processing to customer support.

Education Stats

While 2020 saw a decline in college enrollments, things are looking up. It’s projected that by the time 2022 is through, 20,031,000 students will have enrolled in an undergraduate or graduate college course—and 60% of these enrollments are full time. Furthermore, 4.43 million students graduated from an American college in 2021 alone. Despite the hiccup that many academic institutions experienced over the pandemic, it’s plain to see that the education sector is up and running. We’re here to help you keep up with the demand!