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It wasn’t too long ago that the idea of outsourcing customer service was unheard of. These days, more and more companies are employing this fast-growing trend through the use of professional call center services. What started out as a way to handle incoming sales inquiries has grown into a highly sophisticated industry that offers a wide array of sales and customer contact management services.

Call centers are at the forefront of this new paradigm. Outsourced customer service seems counterintuitive at first glance – but if your company needs assistance with client sourcing and retention, a call center customer service firm is a smart, affordable solution. TeleDirect offers flexible business models to support companies varied needs to an ever-changing market.

About Call Center Services – How Outsourced Customer Service Helps Your Business

Our shared agents work on multiple projects and receive account-specific training to support your business. TeleDirect’s training, software and quality process ensure that we provide a high touch service while being able to effectively answer your calls and provide call center customer service 24 hours per day, seven days per week, 365 days per year. Our shared agent model offers your business the flexibility to only pay for labor when it is needed; allowing you to avoid the high cost of inefficiency and still be able to absorb spikes in call volume during and after hours.  We offer inbound call services and outsourced customer services such as:

• Lead qualification. Agents engage with callers to ensure they match your targeted customer profile and where they fit in the sales funnel. If lead qualification isn’t part of your call center customer service, turn to TeleDirect!
• Inbound Sales. Agents take your callers through specified needs analysis and close deals, allowing you to expand your sales team easily. Inbound sales comprise one of our core elements of total outsourced customer service.
• Technical support. This call center service uses highly-trained agents to provide product and service support to technology customers.
• Help desk services. Ideal for companies like health insurance and financial services where callers may need help with their accounts or understanding the complexities of the service offering.
• American Call Center. Today it's rare to find call centers located in the USA. Look no further.
• Customer service. Agents take orders, answer questions, make product/service recommendations and resolve problems in a professional manner.
• Reservation services. Ideal for companies that invite people to seminars or other events, this specialized service simplifies the process of accepting, confirming, and tracking reservations.
• Order processing. Call agents ensure that your products and services are quickly and accurately processed for on-time shipment.
• Direct response and media support. This service supports your marketing and advertising channels with dedicated toll-free numbers to your call center agents.
• 24/7 Call center services. Agents provide a cost-effective solution for businesses that engage in 24/7 phone commerce.
• Customer Surveys. Gain valuable insight on how your clients view you.
• Bilingual Call Center Agents. Need agents fluent in a specific language? No problem! TeleDirect has agents perfect to help you no matter what the language.
• Small Business. Call centers aren't always for large businesses. We have plans perfect for any small business. When it comes to “the little guy,” our outsourced customer service provides world-class support, so your company can focus on other core business competencies.
• Virtual Receptionist. Our agents become your own personal virtual receptionist.

Outbound Call Center Services

TeleDirect’s outsourced customer service isn’t a one-way street; thanks to marketing-friendly tools and resources, your telesales, surveys, and other outbound initiatives won’t miss a beat! Outbound calls are conducted by dedicated agents who receive in-depth training on your products and services. Outbound call services typically include:

• Lead generation. Increase the number of incoming leads, allowing your sales team to close more sales.
• Market research. Gather business intelligence on customers and their buying preferences.
• Telesales and upsells. Increase average sales per transaction by recommending and upselling additional products or services.
• Surveys and feedback. Learn what customers think about your product or service offering and your business. With survey and feedback data at your disposal, you’ll see how outsourced customer service can help refine your products and services!
• Customer retention. Help lower customer acquisition costs through timely after-sales follow-up and targeted marketing messages.
• Appointment setting. Improve the low conversion rates of cold calling by using a call center to set appointments with prospects. Let our call center customer service specialists keep your appointment on pace to benefit your business growth today!
• Scheduled callbacks. Organize, track and make customer call-backs to increase sales and customer satisfaction.
• Call Back Services. Follow up with clients and leads with reminder calls, appointment setting and more.
• Brand management. Thanks to our outsourced customer service structure and complete call center customer service resources, your company’s brand will enjoy an instant credibility boost – critical for courting and retaining clients! Brand enhancement is just one more way TeleDirect is making call center customer service work for businesses!

From generating and tracking leads to creating more sales and satisfied customers, TeleDirect call center services offer a cost-effective tool for growing your business.

For more information about completed outsourced customer service and call center customer service, fill out a customer contact form today. A TeleDirect representative will help your business with all facets of our outsourced customer service platform. Thanks for considering TeleDirect for your complete call center customer service needs!