Outsource Call Center Services: Save Time, Build Revenue

It wasn’t too long ago that the idea of outsourcing customer service was unheard of. These days, more and more companies are employing this fast-growing trend through the use of professional call center services. Customer service call centers are at the core of this effort. What started out as a way to handle incoming sales inquiries has grown into a highly sophisticated industry that offers a wide array of sales and customer contact management services.

Call centers are at the forefront of this new paradigm. Outsourced customer service seems counterintuitive at first glance – but if your company needs assistance with client sourcing and retention, a call center customer service firm is a smart, affordable solution. TeleDirect offers flexible business models to support companies varied needs to an ever-changing market.

About Call Center Services – How Outsourced Customer Service Call Centers Helps Your Business

When you team up with a call center service, you’re hiring a helpful extension of your company.
Shared agents work on multiple projects and receive account-specific training to support your unique needs as a business—and our training, software and quality process ensure that we provide a high-touch service while being able to provide stellar customer service 24 hours per day, seven days per week, 365 days per year. Our call center is a service that never sleeps—so you can rest easy!

At TeleDirect, we provide a shared agent model that offers your business the flexibility to only pay for labor when it is needed while allowing you to avoid the high cost of inefficiency and be able to absorb spikes in call volume during and after-hours. Our inbound calling services include:

• Lead qualification.Our agents engage with your callers to ensure they match your targeted customer profile and where they fit in the sales funnel.
• Inbound sales. Our agents take your callers through specified needs analysis and close deals, allowing you to expand your sales team easily. This is one of the core elements of our outsource call center services.
• Technical support. When you work with TeleDirect, you can expect the most highly-trained agents. They’ll be able to provide optimal product and service support to technology customers.
• Help desk services. This service is particularly ideal for companies like health insurance and financial services. In these cases, callers may need help with their accounts or understanding the complexities of the service offering—and our team has everything they need to navigate them.
• American Call Center. Today it's rare to find call centers located in the USA—but that’s where we are. It’s helpful to have agents in the same time zone as customers!
• Customer service. Our agents take orders, answer questions, make product/service recommendations and resolve problems in a professional manner.
• Reservation services. Ideal for companies that invite people to seminars or other events, this specialized service simplifies the process of accepting, confirming and tracking reservations.
• Order processing. Call agents ensure that your products and services are quickly and accurately processed for on-time shipment.
• Direct response and media support. This service supports your marketing and advertising channels with dedicated toll-free numbers to your call center agents.
• 24/7 Call center services Our virtual call center service is available 24/7 and offers industry-leading efficiency and reliability—and we operate across dozens of industries!
• Customer surveys. Gain valuable insight on how your clients view you.
• Bilingual Call Center Agents. We speak your language! At TeleDirect, our team is multilingual! Whatever mother tongue of your customers may be, we’ll have an agent who can communicate. This is one of the most flexible features of our call center as a service.
• Small Business. Call centers aren't always for large businesses. We have plans perfect for any small business. When it comes to “the little guy,” our outsource call center services provide world-class support, so your company can focus on other core business competencies.
• Virtual Receptionist. Our agents become your own personal virtual receptionist—and we’re always available when needed.

Our Outbound Call Center Services and Contact Center Outsourcing – Welcome to Your New Call Center as a Service!

TeleDirect’s outsourced customer service isn’t a one-way street. Thanks to marketing-friendly tools and resources, your telesales, surveys and other outbound initiatives won’t miss a beat! We’re not just an answering service—at TeleDirect, we have a bustling outbound call support system as well! Our outbound calls are conducted by dedicated agents who receive in-depth training on your products and services. Our most popular outbound call services include:

• Lead generation. Increase the number of incoming leads, allowing your sales team to close more sales.
• Market research. Gather business intelligence on customers and their buying preferences. See what your call center service can become with powerful built-in market analytics!
• Telesales and upsells. This aspect of our outsourced call center solutions can increase average sales per transaction. We achieve this by recommending and upselling additional products or services.
• Surveys and feedback. Learn what customers think about your product or service offering and your business. With survey and feedback data at your disposal, you’ll see how outsourced customer service can help refine your products and services!
• Customer retention. Help lower customer acquisition costs through timely after-sales follow-up and targeted marketing messages.
• Appointment setting. Improve the low conversion rates of cold calling by using our call center service to set appointments with prospects.
• Scheduled call backs. Organize, track and make customer call backs to increase sales and customer satisfaction.
• Call Back Services. Follow up with clients and leads with reminder calls, appointment setting and more.
• Brand management. Thanks to our outsourced call center solutions and resources, your company’s brand will enjoy an instant credibility boost. This is critical for courting and retaining clients! Brand enhancement is just one more way TeleDirect is making call center customer service work for businesses.

From generating and tracking leads to creating more sales and satisfied customers, we offer a cost-effective tool for growing your business. For more information about how TeleDirect can help improve your sales and overall business, contact our team online or by calling (800) 776-1081. We’ll answer all of your questions and provide a personalized quote. Thanks for considering TeleDirect for your complete call center customer service needs—we look forward to helping you meet your business goals.