Call Center Outsourcing: Services Provided
When you outsource a customer service call center, you can rest assured that business is always running smoothly.
Lead Response Management
Lead Response Management
Separate yourself from the competition through our immediate multi-channel communication tools and expertise.
Reservation Services
Reservation Services
Customize your workshops and seminars with our all-in-one RSVP service to easily register and confirm attendees.
Call Center Platform
Call Center Platform
Our reliable and secure software gives you the power of instant scalability and flexibility anytime, anywhere.
TeleDirect’s Inbound Call Center Services
What can brands expect from TeleDirect’s inbound call center outsourcing? Unlike other inbound call center outsourcing companies, TeleDirect provides comprehensive service across platforms.
- Lead Qualification
TeleDirect’s call center outsourcing vendors help you find viable leads for more efficient practice. - Customer Service
We’ll handle every incoming query with a smile. - Order Processing
Take the stress out of payments and processing. - Tier 1 Tech Support
Our IT agents are at your service. - Reservation Services
RSVP to the most thorough booking service out there. - Direct Response & Media Support
We utilize modern marketing strategies to ensure more growth. - Overflow & After-Hours Support
When problems arise after business hours, we’re here to help. - Help Desk Services
With us, there’s always a helpful voice at the end of the line.
TeleDirect’s Outbound Call Center Services
What can brands expect from TeleDirect’s outbound outsource call center? Unlike other outbound call center outsourcing services, TeleDirect provides comprehensive service across platforms.
- Lead Generation
Never let another lead slip through the cracks — we’ll help find them. - Market Research
We go straight to the source — your clients — to better market your brand. - Telesales & Upsells
Our outbound agents are sales experts! - Surveys & Feedbacks
Don’t wonder how your customers feel — let us ask them! - Customer Retention
Better service leads to more loyalty. We’ll show you how. - Appointment Setting
Take all the stress out of bookings and reservations. - Scheduled Callbacks
Communicate with clients at their convenience.
Call Center Outsourcing Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Monthly Call Monitoring/ Score Rate
Dedicated Customer Call Quality Assurance Score
Key Client ASA
Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Call Center Outsourcing Services: FAQs
What is Business Process Outsourcing (BPO)?
BPO is a common business practice where a company outsources a dedicated company to perform a specific job. At TeleDirect, we offer BPO customer support and contact services to companies spanning hundreds of industries.
Are there benefits of outsourcing call center services?
Absolutely. Customer service is crucial to business success — but there’s an art to it. At TeleDirect, we have perfected that art. We become an extension of your team, allowing you to focus on your industry and trade while we handle communication and customer support. Now you’re happy, your customers are happy and we’re happy, too!
What industries benefit from BPO call centers?
They all do. From e-commerce to financial services, call center outsourcing is an ideal investment for any industry. It serves your customers better, captures more leads and creates a better working environment overall.
Business is booming right now but will slow down again after the season. Is BPO still ideal?
Yes! At TeleDirect, we offer fully scalable services. During your high-volume periods, we will ensure you have proper agent coverage to support all your needs. When things quiet down, we’ll reel it back until your next busy season.
Can small businesses benefit from call centers?
They sure can. At TeleDirect, we work with companies of all sizes and across industries. As long as you have customers, we are here to ensure they have the support they need. Call (800) 776-1081 to learn more.
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