Mortgage Call Center
At TeleDirect, we proudly support homeowners in the mortgage service center industry.
Services Provided
Mortgages Can Be Confusing to Navigate
Be your client’s port in a storm. When the ins and outs of homeownership become overwhelming or confusing, mortgage BPO companies can provide much-needed support and clarification.
Lead Response Management
Our comprehensive mortgage lead generation services ensure that nobody falls through the cracks. Our team provides full lead response management coverage, from verification to closing the deal.
Live Agent Services
Sometimes automated services just won’t cut it. That’s why good mortgage outsourcing companies feature live agent services — they can speak with clients about the specifics of their mortgage and answer questions.
Scheduled Callbacks
Our outbound mortgage telemarketing solutions include scheduled callbacks. Rather than wait on hold, your clients can resume their day while our team works to resolve complex issues. When we have an answer, we’ll immediately call your client back.
Call Center Mortgage: Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Calls Monitored and Scored Monthly
Dedicated client call quality assurance score
Key Client Average Speed to Answer (ASA)
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
4.4
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Our Mortgage Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Mortgage Call Center FAQs
What are mortgage call center services?
Premium customer support. At TeleDirect, our mortgage call center services help you better support your clients, whatever their needs. We offer live agent support, booking assistance, 24/7 coverage, scalable services and much more.
Why are call center services necessary for the mortgage industry?
They optimize service. Your customers deserve a mortgage provider who cares about their needs. An overstretched company cannot properly do that! Successful providers outsource a call center to become an extension of your company and provide complete, branded customer support.
Why is mortgage call center outsourcing better than in-house?
More experience. TeleDirect’s agents are custom service experts carefully trained to provide excellent support. Plus, we recruit and train them ourselves, leaving more room in your budget for other needs.
What are the mortgage call center metrics to track?
There are several. Mortgage KPIs help you track your call center performance. They might include average handle time, average call length, calls per agent and call quality.
Why choose Teledirect’s mortgage call center lead generation services?
We’re the best. TeleDirect is America’s first choice for mortgage telemarketing and customer support, including lead response management! We take care of everything from generating and verifying leads to helping ensure you close the deals. To learn more about our lead response management solutions, call (800) 776-1081.
