Mortgage Call Center Services

How TeleDirect Improves Your Mortgage Call Center

At TeleDirect, we understand the call center mortgage game, so you don’t need to!

You’re involved in the mortgage industry—so you already know how important personalized service is to your business. From crucial closing consultations to reassuring meetings, your business is based on precise negotiations, responsive customer service and attention to detail at every turn.

It’s this deep care for customers that finds mortgage firms often hesitant to take the plunge into working with outsource mortgage consultants. After all, it’s crucial that their outsourced provider approaches customer outreach in the way they want. When you work with TeleDirect, that’s never a concern: we work with businesses to create the mortgage service center they envision.

TeleDirect business process outsourced (BPO) call center platform offers a multi-tier solution for many of the challenges facing mortgage firms today. From exceeding customer service benchmarks to gaining new clients, TeleDirect handles all of your mortgage call center needs. Our proven call center system is already widely used in a multitude of business sectors and industries and includes all the sales-friendly resources necessary to boost your bottom line.

Trust TeleDirect for All of Your Mortgage Telemarketing Needs

We’re all about elevating your customer service—and for mortgage firms, typical requirements align with our core competencies. By teaming up with a TeleDirect mortgage call center, your company can expect the following needs to be met:

• Lead generation. Finding potential customers is paramount for your business—and our mortgage lead services are unmatched! We help generate leads based on our strategic, timely, always accurate multi-channel communication platform. After all, your potential customers are always listening.
• Lead qualification. Generating leads is one thing—finding out which ones are more likely to invest in your mortgage services is quite another. That’s where our famous mortgage lead services come in again! We use the most advanced lead qualification processes to help you determine which leads are really worth pursuing. Thanks to our lead qualification tools, you’ll spend more time focused on what matters to your business.
• Outbound communication. TeleDirect’s sales-friendly call center platform gives you advantages galore with our comprehensive outbound mortgage telemarketing services. From telesales and upsells to helpful survey and feedback tools, it all starts with our highly trained agents. Check out our outbound suite of services—they give you a decided advantage over the competition.
• Appointments. Personal consultations are part and parcel of running a mortgage firm— and they’re often in-person. Whether you’ll be signing the closing papers or discussing important long-term financial obligations, TeleDirect’s appointment setting feature will ensure that your time is organized and straightforward. Our appointment setting solution is a key element of our overall outbound call center functionality—and will also help you meet key performance indicators (KPIs).

By allowing our mortgage call center team to be an extension of your business, you give your internal team the time and space they need to focus on their hired duties. All of your customer support and communication needs will be handled by us—and we’ll make sure that we know your client needs and business values as well as you do. We are happy to develop customized scripts and service plans with your team to ensure that we are representing your brand in the way you desire.

Contact TeleDirect Today—Enhance and Improve Your Mortgage Call Center!

Give your clients world-class customer service—it all starts with your mortgage call center. With TeleDirect’s powerful, robust call center tools at your disposal, you’ll have the flexibility to handle incoming calls, enhance your outbound communication strategy and set face-to-face appointments simultaneously. Plus, you can rest easy knowing that your customers are receiving dedicated support when they need it—we’re available 24 hours a day.

With our turnkey call center platform, we’ll take our efficient, versatile model and customize it to fit your mortgage company’s exact call center requirements. Whether you need to upgrade your lead qualification or overhaul your entire mortgage telemarketing strategy, TeleDirect has the solutions you need—and we’re ready to help you today. We’ve been in the BPO industry for over two decades and function across dozens of US industries—we know our stuff!

Connect with our mortgage call center consultants by getting in contact with our team. You can call our office directly at (800) 776-1081, or complete the form on our homepage. We’ll reach out and start working on a solution ASAP. Thanks for considering TeleDirect for your mortgage contact center needs—we look forward to improving your business.