Lead Response Management
Our comprehensive mortgage lead generation services ensure that nobody falls through the cracks. Our team provides full lead response management coverage, from verification to closing the deal.
Live Agent Services
Sometimes automated services just won’t cut it. That’s why good mortgage outsourcing companies feature live agent services — they can speak with clients about the specifics of their mortgage and answer questions.
Our outbound mortgage telemarketing solutions include scheduled callbacks. Rather than wait on hold, your clients can resume their day while our team works to resolve complex issues. When we have an answer, we’ll immediately call your client back.
Call Center Mortgage: Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Calls Monitored and Scored Monthly
Dedicated client call quality assurance score
Key Client Average Speed to Answer (ASA)
Our Mortgage Clients Are Saying
Mortgage Call Center FAQs
Premium customer support. At TeleDirect, our mortgage call center services help you better support your clients, whatever their needs. We offer live agent support, booking assistance, 24/7 coverage, scalable services and much more.
They optimize service. Your customers deserve a mortgage provider who cares about their needs. An overstretched company cannot properly do that! Successful providers outsource a call center to become an extension of your company and provide complete, branded customer support.
More experience. TeleDirect’s agents are custom service experts carefully trained to provide excellent support. Plus, we recruit and train them ourselves, leaving more room in your budget for other needs.
There are several. Mortgage KPIs help you track your call center performance. They might include average handle time, average call length, calls per agent and call quality.
We’re the best. TeleDirect is America’s first choice for mortgage telemarketing and customer support, including lead response management! We take care of everything from generating and verifying leads to helping ensure you close the deals. To learn more about our lead response management solutions, call (800) 776-1081.