Lead Response Management
Timing is everything, from capturing the moment a prospect calls you during lunch or upon submission of your web form at midnight. We are lead response management experts. It's time to see us in action.
Multi-Channel Communication
Letting leads slip through your fingertips? Not on our watch. TeleDirect’s expert fleet of outbound agents provides all the lead response services you need, from verification and qualification to eventual conversion. We communicate through phone, social media, text and chat— and use customized scripts for a cohesive brand experience.
Lead Verification
Our Lead Verification expertise enables our Inbound and Outbound Agents to quickly confirm inquiries and requests for your products and services. This critical step is vital to ensure prospects are correctly and accurately passed through your sales funnel for continued engagement.
Lead Qualification
Ranking your prospects to determine whether they are a hot or cold prospect comes down to qualification. We efficiently qualify your prospects to have your sales team focus on their core competency—closing the deal. Our Agents have vast experience filtering prospects depending on your requirements and can transfer them immediately.
Lead Conversion
Whether assisting your team in verifying or qualifying your leads, our Lead Conversion Agents are sales-driven experts ready to close the deal. Give us the green light and see the increase in sales through our performance-based results.
TCPA Compliance
Adhering to TCPA regulations is not simple as the complexity of phone data continues to evolve. TeleDirect is a trusted expert in managing telecommunications data and partners with our clients on the best solution to align with their risk tolerance for outbound dialing.
Download the information below to learn more about TCPA risk mitigation and how we can partner with you to define the best solution for your organization's needs.
Lead Generation Call Center Services: Stats
through cost-effective solutions.
Average response time for a lead
Amount of leads actually contacted
Key client average speed to answer (ASA)
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
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Our Lead Generation Call Center’s Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
TeleDirect: The Leader in Outsourced Lead Generation
Lead Generation Services | Outbound Lead Generation Service for B2B & SAAS | Lead Management Call Center & More!
Finding the perfect balance between your call center performance and lead generation is a challenge for any business; you want your call center to handle a heavy workload, but you don’t want to overburden your infrastructure with additional lead qualification or lead generation services.
It’s a problem that has vexed firms ever since call centers became a prominent part of customer service. But with TeleDirect’s outbound B2B lead generation services and other sales-focused resources, finding that perfect balance is easier than ever!
At TeleDirect, we realize the inherent juxtaposition with wanting to satisfy current customers while prospecting for new ones. And thanks to our B2B lead generation services with call center leads, your answering service can be modified to offer value you never thought possible. Our call center leads allow you to cost effectively generate additional sales opportunities and keep your sales team focused on selling rather than chasing deals. This simple shift delivers a high return on time and often shifts our service from an expense you need to a profit center you can’t do without. See how our B2B lead generation services can help today – just complete our customer contact form!
How a B2B Lead Generation Call Center Improves Business Opportunities
In theory, a call answering service is the perfect outlet to enhance your sales activity. Most answering services are ripe with potential to support your sales efforts. After all, they have the automated dialing technology, man power, operational oversight and specific focus you wish you had the time and resources to deploy sales efforts with. Yet in practical application, few business process outsourcing (BPO) firms are able to capitalize on this considerable potential to create lead generation services. TeleDirect’s call center platform isn’t just a client communication application – it’s a lead generation call center as well!
Call center leads are always there – but do you have the lead generation services in place to capture new business opportunities? TeleDirect’s outbound lead generation service for B2B with our software-as-a-service (SAAS) call center platform and other tools!
TeleDirect also provides:
- Outsourced B2B lead generation – our prospecting experts and BPO services, along with continuous call center leads, will help drive further business, even as you’re dealing with current clients.
- Lead verification – sifting through the “noise” of 24/7 lead generation can be confusing. That’s why TeleDirect’s lead verification services and B2B lead generation call center rapidly process inquiries about your products and services. Lead generation services are all about timing, and TeleDirect delivers timely results each and every time!
- Continued engagement – a lead gen call center is only as good as its support structure. With built-in engagement channels (social media, surveys, etc.) and other outsourced lead generation techniques, TeleDirect helps keep your customers engaged and informed with timely, well-planned contact.
- Lead conversion – once your potential customers have been sourced and engaged, it’s time to close the deal. Outsourced lead generation is only the first part of the sales equation. Converting leads requires a professional touch, not to mention the expertise to instill trust and confidence in your customers – regardless of your industry. TeleDirect shows the way with smart, sustainable outbound lead generation services for B2B with our SAAS and other practical solutions!
Lead Qualification Services & Lead Generation Outsourcing – Get TeleDirect’s Expertise
If your business needs help with a lead generation call center, or if you’re interested in optimizing your call center leads, contact TeleDirect today. Enjoy all the advantages of a lead gen call center without compromising your existing business objectives! With TeleDirect’s proven outbound B2B lead generation capability, your call center will have more flexibility and become a superior sales support tool.
TeleDirect’s complete line of BPO strategies, including lead generation outsourcing, improves your overall customer satisfaction rates. But to focus on customer service, you first have to engage and retain potential clients. Our b2b lead generation services have helped many firms, and we can help yours, too!
To connect with one of our lead generation call center consultants, please call us at (800) 776-1081. You can also complete our client contact form and one of our representatives will be in touch. If you don’t get started today, your competition surely will.
Thanks for visiting TeleDirect, the best call center and the leader in lead generation services! We look forward to speaking with you soon about your lead management call center requirements.
Lead Response Management FAQs
What is Lead Response Management?
The key to more conversions. Lead response management services combine various tools with helping convert potential customers (aka “leads”) into loyal clients. While many companies try to do this within their internal sales team, successful ones outsource a dedicated service to provide those tools.
What does “lead verification” mean?
Establishing interest. Let’s say your brand recently ran a giveaway vacation sweepstakes with email addresses as an entry. Your next job is determining how many of those leads provided their email address due to genuine interest in your product and who just wanted the free vacation. A lead verification phone call will help clear this up.
Is “lead qualification” different from verification?
Yes. While lead verification is about identifying interested leads, qualification determines how many of these leads will realistically invest in your product or service. This helps your team siphon down the number of true leads to properly contact and convert them to customers.
Can my team handle lead response management on our own?
It depends. If you have an in-house outbound customer service team, then yes. However, most businesses don’t have this. Don't expect staff in other roles to “double up” by calling leads. You want your response team to have conversions as their No. 1 priority. That’s why we recommend outsourcing help.
Who can help my business manage leads?
A dedicated call center. A BPO call center like TeleDirect is staffed with lead response experts who understand the art of conversions and conversation. Our outbound calling team has all the tools you need to verify, qualify and eventually convert your most significant leads into long-standing customers. Call (800) 77-1081 today to learn more.
