Customer Survey Services
The key to better business is knowing what your customers are feeling—and at TeleDirect, we can help make that happen.
Don’t know what’s going through your customers’ heads?
Without a customer survey service, you might be missing out on crucial information that can help your business grow. All businesses have areas requiring improvement. By asking customers about their experience, you can pinpoint and tackle any of these issues.
Quick & Easy Feedback
Speed is a critical element of customer service outreach initiatives. If you don’t strike while the iron is hot, you’ll miss a valuable opportunity to gain crucial client insight. TeleDirect’s innovative call center survey platform uses intuitive communication channels to enhance lead qualification.
Live Agent Services
A call center customer satisfaction survey allows your clients to make their voices heard. What better way to do that than offering an actual person on the other end of the line to respond? At TeleDirect, our agents are professional, highly trained and experts at active listening.
Top-Notch Security
Survey results may contain proprietary information. TeleDirect’s customer feedback surveys meet all ISO standards and satisfy the latest HIPAA requirements.
All of our survey tools are compatible with existing platforms used in health care and insurance industries. Plus, our internal protocols exceed federal regulations, so you can be sure that our services are certified across U.S. industries.
Surveys And Feedback Stats
From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
What Our Surveys And Feedback Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Surveys And Feedback FAQs
How do I find good customer survey services?
Outsource! Reputable call center companies like TeleDirect also offer customer satisfaction and feedback services. TeleDirect goes right to the source to learn your customers’ needs, and helps you implement necessary changes.
What’s the point of a call center survey?
Feedback! If only 4% of disgruntled customers reach out to your business to express dissatisfaction, how are you meant to know there is a problem? Get ahead of the problem by asking them with a survey.
What will we do with all this data?
Improve your practices. TeleDirect shows you specific strategies to capitalize on customer feedback. This can elevate your overall customer satisfaction rates, which means happy existing clients—and the promise of even more business down the road.
Which industries can TeleDirect help with customer surveys?
YOUR industry. Whatever you need—universal survey call center services, feedback call center support, cutting-edge analytics—TeleDirect has a custom solution to ensure you’re getting the best data, exactly when you need it.
How do I reach TeleDirect?
Call us! We love a good phone call. Dial (800) 776-1081 any time to discuss how TeleDirect can improve your customer service platform from every angle.
