Quick & Easy Feedback
Speed is a critical element of customer service outreach initiatives. If you don’t strike while the iron is hot, you’ll miss a valuable opportunity to gain crucial client insight. TeleDirect’s innovative call center survey platform uses intuitive communication channels to enhance lead qualification.
Live Agent Services
A call center customer satisfaction survey allows your clients to make their voices heard. What better way to do that than offering an actual person on the other end of the line to respond? At TeleDirect, our agents are professional, highly trained and experts at active listening.
Survey results may contain proprietary information. TeleDirect’s customer feedback surveys meet all ISO standards and satisfy the latest HIPAA requirements.
All of our survey tools are compatible with existing platforms used in health care and insurance industries. Plus, our internal protocols exceed federal regulations, so you can be sure that our services are certified across U.S. industries.
Surveys And Feedback Stats
From smarter software to specialized agent training, our multi-channel expertise encourages engagement that increases satisfaction and drives conversion.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Our Surveys And Feedback Clients Are Saying
Surveys And Feedback FAQs
Outsource! Reputable call center companies like TeleDirect also offer customer satisfaction and feedback services. TeleDirect goes right to the source to learn your customers’ needs, and helps you implement necessary changes.
Feedback! If only 4% of disgruntled customers reach out to your business to express dissatisfaction, how are you meant to know there is a problem? Get ahead of the problem by asking them with a survey.
Improve your practices. TeleDirect shows you specific strategies to capitalize on customer feedback. This can elevate your overall customer satisfaction rates, which means happy existing clients—and the promise of even more business down the road.
YOUR industry. Whatever you need—universal survey call center services, feedback call center support, cutting-edge analytics—TeleDirect has a custom solution to ensure you’re getting the best data, exactly when you need it.
Call us! We love a good phone call. Dial (800) 776-1081 any time to discuss how TeleDirect can improve your customer service platform from every angle.