Surveys and Feedback

What are your customers thinking? Which factors determine why they’re using your products or services – and what may influence their decision to consider an alternative? Imagine if you had exclusive insight to real-time client concerns.

Well, you don’t have to imagine anymore. TeleDirect’s call center surveys provide invaluable, instant feedback that helps you quickly respond to customers, refine your business processes or improve core offerings – all within your call center platform!

With TeleDirect’s call center surveys, customer feedback becomes part of your company’s core strategy. And best of all, our business processing outsourcing (BPO) strategies, in conjunction with call center survey activity, easily integrates into your day-to-day operations – just let TeleDirect focus on your feedback portal, so you can address other business needs.

To know what your customers are thinking, it helps to know how your own company or non-profit is performing. Getting assistance from customer satisfaction survey companies can be a hassle. Who can you trust? Will your intelligence be accurate – and timely? And how much will it cost?

TeleDirect gives you a decided advantage over typical telesales companies. Instead of implementing a “one size fits all” approach, TeleDirect listens to your needs. We’ll work with you to create a flexible, affordable call center customer service survey strategy. And whether you need specific improvements or system-wide assistance, TeleDirect will deliver exceptional results. Best of all, unlike other customer satisfaction survey companies, we’re not a one-trick pony. Our call center surveys are just one element of our proven call center platform, enjoyed by hundreds of firms across the United States.

TeleDirect: A Customer Feedback Company, Call Center Expert, BPO Provider & Much More!

Your customers are always talking – are you listening? With call center surveys and other feedback mechanisms, you can leverage important client satisfaction techniques. Here are just some of the advantages of TeleDirect’s customer survey programs:

• Comprehensive performance. Forget hiring customer satisfaction survey companies. With TeleDirect’s versatile platform, call center feedback is already integrated into your daily routine. Like clockwork, our call center feedback system continuously provides value to your current business model. TeleDirect, one of the best customer satisfaction survey companies available anywhere, helps you stay on top of what your customers need. If you’re interested in delivering timely solutions to your clients, sign up with the most comprehensive call center survey system – TeleDirect.
• Actionable intelligence. Every call center has the ability to gather data. But how can you use this information to benefit your customer service capability? TeleDirect shows you how with specific strategies so you can quickly capitalize on customer feedback. The “right” call center survey can elevate your overall customer satisfaction rates. Which means happy existing clients – and the promise of even more business down the road. Recognize customer service deficiencies. Streamline your response time Improve your customer survey results. All with TeleDirect.
• Quick call center feedback. Speed is a critical element of call center surveys and other customer service outreach initiatives. If you don’t strike while the iron is hot, you’ll miss a valuable opportunity to gain crucial client insight. TeleDirect compresses the timeframe between your client’s experience and their ability to provide call center feedback.  A call center survey is all about timing. We’ll help you identify the right times to gather feedback. And once you have this data, our call center platform uses intuitive communication channels to enhance lead qualification. This positive, never-ending cycle is designed to ultimately increase your business. Since our BPO runs in the background, your staff can direct attention toward pressing concerns. 
• Call result visibility. Once your call center survey is complete, TeleDirect provides an immediate answer snapshot. With this valuable information, your business is empowered to act in a swift, decisive manner. Simply having feedback and data is one thing – knowing what to do is quite another. Through intelligent software protocols and professional live agents, TeleDirect is your business’s best friend. And unlike other telesales companies, we’re with you for the long run.
• Solid security protocols. Your client’s survey results may contain proprietary information, and keeping prying eyes away is part of our call center security plan. TeleDirect’s call center surveys, like our other technology, meets all ISO standards, satisfies the latest HIPAA requirements and other industry benchmarks.  If you’re in the healthcare or insurance industries, our call center customer service survey tools are already compatible with your existing platform. And since our own internal protocols exceed typical federal regulations, you’ll have the peace of mind knowing that our call center surveys are fully certified for a variety of industries. 

Implement a Call Center Survey Platform Today!

With a thorough analysis of your particular product or service, TeleDirect will help your call center develop a reliable, rapid customer response portal. Through call center surveys and other customer feedback programs, companies all across the country rely on TeleDirect to help pinpoint potential problem spots. Staying ahead of the customer feedback curve will help your business provide exceptional client service, today and well into the future!

TeleDirect’s own exceptional customer service record is based on many of our call center platform tools. We’re always aware of what our clients – you and your business or non-profit – require at any given moment in time. In turn, we’ll show you how to gather essential feedback and make it work for you.

Get started today with your customer satisfaction surveys and see why companies are making the switch to our BPO services. Our call center feedback consultants are here to help! Give us a call at (800) 776-1081. You can also connect with our call center survey integration team here. Thanks for visiting TeleDirect!