Everything your call center does – field calls, make appointments, outbound communication, you name it – is directly tied to one overreaching metric: customer service.
Take care of your clients, and everything else just falls into place. In fact, a contact center is the perfect vehicle for an effective customer feedback loop. It’s always gathering information, and if you provide the right information and services at the right time, customer satisfaction improves!
The importance of customer service is hard to overstate for your call center. TeleDirect, a pioneer in business process outsourcing (BPO) for contact centers, orchestrates our own customer feedback loop – in our case, we keep our clients happy by helping them tend to their own clients’ needs.
Why is customer service such an important aspect? Here are 5 reasons why you need to keep customer service on your key performance indicator (KPI) radar:
- It’s good for your bottom line. Profit margins are closely associated with high customer satisfaction rates. Those companies that realize the importance of customer service soon reap the rewards!
- Content clients contribute to your reputation. Here’s that customer feedback loop again. Stellar customer service is fuel for positive business results.
- Without your customers, your business or non-profit wouldn’t exist. This is the most fundamental element that illustrates the importance of effective customer service, but often overlooked. Why is service important? In a roundabout way, you need to satisfy your clients to keep your own employees happy – and employed!
- Better brand awareness. Speaking of a good reputation, effective customer service is a great way to bolster your brand image, whether locally, nationally or even worldwide! Telesales & upsells are just one area where an efficient BPO call center can help.
- Short-term satisfaction = long-term goals. Taking care of the little things – the ins and outs of daily customer service – contributes to an extensive life cycle for your business.
Need to refocus the importance of customer service in your own enterprise? Ready to highlight the importance of customers for your call center? TeleDirect can help today. We’re keen on the importance of customer service, and will map a successful client communication strategy ASAP.
Enjoy more effective customer service. Retain existing clients. And capture new ones with TeleDirect. Just fill out our customer contact form and one of our BPO consultants will reach out. Or, call us directly at (800) 776-1081.
Smitha is the CEO and CFO of TeleDirect. As the CEO of TeleDirect, Smitha is responsible for running all facets of the business and has a proven executive management track record. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.