Order Processing
We provide exceptional customer experiences for our Retail and eCommerce clients, ensuring that our professionalism, knowledge and level of service is a true reflection of their respected brand. Through customized reporting and multi-channel communication, our ability to streamline operations and provide cost effective solutions is demonstrated daily.
eCommerce Solutions
- Inbound Sales Support
- Account Management
- Customer Care
- Order Tracking
- Billing and Refunds
- Escalation Handling
- Online Order Assistance
Safeguard Your Reputation
Brand reputation is everything. Our highly trained and professional Order Processing Agents ensure an exceptional customer experience by delivering immediate assistance to all inquiries. With the tremendous growth of eCommerce and online transactions, a personalized approach is needed to not only safeguard your brand and reputation, but to increase it.
PCI Compliance
We have been a certified PCI-DSS, SAQ D-Service Provider since 2007 as verified by Trustwave, an independent, industry-leading managed security service for credit card processing. With our strict and secure protocols regarding online and eCommerce transactions, in addition to information security safeguards as demonstrated through our ISO 27001 certification, client and customer information is always safe with us.
eCommerce Expertise
As a transparent extension of your business, our Order Processing Agents will increase and improve customer satisfaction through our knowledge, professionalism and expertise. With eCommerce inquiries requiring active listening skills and the ability to immediately assess customer challenges, your customers will immediately appreciate the proactive and helpful assistance being provided to achieve prompt resolution.
24/7 Communication
Sales is not a 9 to 5 business, so expect the same from your call center partner. Maximize your sales conversions at any time of the day from all online orders and eCommerce shopping trends. Our Order Processing services immediately capture website prospects while they are shopping online. Increase your return on investment with TeleDirect, a proven profit center partner, not a cost center vendor.
