Overflow & After Hours Support
We work while you sleep. Have the confidence in a Call Center partner to increase sales, build your brand reputation and decrease your costs every day, hour and minute. Find out how we have helped our clients never miss a sale whether it's 3:00am or Sunday evening. We get the job done.
Always Open, 24 Hours a Day
Think your customers’ needs end when business hours do? Think again! To provide the best possible service to your clients, after hours answering services are necessary. Your team can have a much-needed break while knowing that your customers’ after hours needs are being addressed properly. This is thanks to hiring a dedicated call center provider to take care of
these services
At TeleDirect, we offer the following overflow call center services:
Your Customer Is Our Priority
It doesn’t matter if you’re a Fortune 500 company or a fresh start-up. With a TeleDirect after hours answering service, you can ensure top-notch customer service while your internal team has a well-deserved rest. We offer various workforce models available to fit your business needs, and a fleet of skilled live agents who work independently or collaboratively to ensure all of your calls are answered—all day, every day.
Agent Experience
Your after hours answering service requires skilled live agents—and at TeleDirect, you’ll get the best of the best! Our knowledgeable and professional agents work as a true extension of your company. They’ll take the time to understand your unique business and clientele—and that will help reach and surpass your customer service goals.
Our after hours answering service agents are constantly evaluated and rewarded through their call performance without a commission-based structure to focus on high quality and customer engagement. Our staff is multilingual and are all based in the USA.
Find out why our after hours answering agents provide the best service in the industry.
Training and Quality
With a TeleDirect after hour answering service, you can always expect top-level live agents. All of our agents undergo a rigorous selection process, which includes a thorough background check to maintain our high security and confidentiality standards. Continuous call monitoring throughout training and employment ensure only the most qualified and professional agents remain with us to provide you the best representation of your company.
Our highly trained agents are ready to exceed your expectations. Get in touch today to learn how.
Industry Expertise
We’ve been in this business for over 20 years. In that time, we’ve seen the business world change and evolve—and we’ve always moved along with that growth. Our longstanding reputation and experience in the BPO and call center industries, combined with our adaptable team, means that we provide the most necessary services that help businesses NOW.
Through effective account management and open dialogue to always ensure we're on the same page, your company can grow exponentially—we know how to make that happen!
Agility and Scalability
At TeleDirect, it doesn’t matter if you run an international hotel chain or a small-town doughnut delivery service. If you need after hours call answering services, we have you covered. Our after hours on call service is open to businesses of any size—and we’ll be able to scale-up when you grow. Plus, we know how to adapt and move with the times, so if booming business means a rebrand or update in strategy, we’ll be there with you.
Reliability
Sure, we’re available 24/7—that’s the beauty of an after hours answering service. But while our constant-contact model is one facet of our business, that’s not why industries across America call TeleDirect the most reliable BPO service around. At TeleDirect, our clients mean the world to us.
We always go above and beyond to learn our clients’ business values, offer support and help their company grow. We’re here when you need us, so you can do the same for your own customers.