Overflow & After Hours Support
We work while you sleep. Have the confidence in a Call Center partner to increase sales, build your brand reputation and decrease your costs every day, hour and minute. Find out how we have helped our clients never miss a sale whether it's 3:00am or Sunday evening. We get the job done.
TeleDirect's knowledgeable and professional Agents are a true extension of your company to help reach and surpass your customer service goals. Our Agents are constantly evaluated and rewarded through their call performance, without a commission-based structure to focus on high quality and customer engagement. With our bilingual and U.S.-only based staff helping your customers across multiple channels, find out why our customer service and experience are unparalleled nationwide.
Training & Quality
All of our agents undergo a rigorous selection process which includes a thorough background check to maintain our high security and confidentiality standards. Continuous call monitoring throughout training and employment ensure only the most qualified and professional Agents remain with us to provide you the best representation of your company. Contact us to find out how we will implement your campaign with our highly trained Agents ready to exceed your expectations.
With a focus on customer-centric interactions and effective communication, our clients in all industries know how important they are to us. Through effective account management and open dialogue to always ensure we're on the same page, your company growth and continued success is what we're here for.