Accounting Call Center
Accounting Call Center Solutions and Answering Services
Sometimes the numbers just do not add up, no matter how hard you try; butt better customer service always adds up to more profits. Let’s face it managing a growing business is never easy, especially during tax season.
If you are a busy tax professional, accountant or CPA there never seems to be enough hours in the day. Who has time to stop in the middle of calculating numbers to answer a ringing phone? If you and your staff are like most professionals; the answer is not you. So, what happens to this call? Well, in most cases this call goes straight to voicemail. Not so bad, right? Wrong.
According to a recent American Express survey, 67% of customers have hung up the phone out of frustration they could not talk to a real person. Can you afford to take that risk?
With TeleDirect’s Accounting Industry Solution you do not have to. Our 24/7/365 support gives you the peace of mind that your customers’ calls will be answered. Our agents are here to answer your phone calls, take messages and even set appointments so you never lose business to the competition.
Let TeleDirect help you balance the equation and put time back on your side. We’re one of the most trusted providers for the financial services industry. And we’ll help you manage all facets of your client communication, including:
- Scheduling Appointments.
- Providing answers to frequently asked questions.
- Urgent tax-time requests. From January to mid-April, many accounting firms and tax preparation services are overwhelmed by the sheer volume of incoming calls regarding W2 and 1099 forms, write-offs, capital gains tax, property tax, refunds and more. Ensure optimal reliability – along with satisfied clients – with TeleDirect’s flexible and robust call center platform.
- Year-end reporting. Whether you or your customers report on a regular calendar year cycle or fiscal year cycle, critical accounting advice never really slows down. Which means your accounting inbound call center requires significant online responsiveness. Some clients may call well after business hours – and in this case, TeleDirect’s call center platform provides everything you need, including inbound bandwidth, appointment setting services and so much more!
- Audit support. For many accountant answering services, it’s all about being there for your clients. But what if your call center can’t keep up when it matters most. From IRS audits to random corporate audits, your clients deserve answers – and a reassuring hand – right away. They expect a high level of trust and responsiveness, and in return, you promise results. If your call center lacks the infrastructure and intuition to deliver on your promises, the PR damage can negatively impact your business for years to come. That’s why TeleDirect’s business process outsourcing (BPO) call center services are used by accounting call centers everywhere; they trust our service, and in turn, their customers can trust them!
Accounting Answering Services
From an accounting outbound call center to targeted marketing techniques, TeleDirect has a complete, customized solution ready to launch – today! Strengthen your customer communication platform today – give our accounting call center experts a call at (800) 776-1081, or fill out our client contact form.
If you need an answering service for accountants or assistance with your accounting inbound call center, contact TeleDirect today. Experience the difference with our BPO call center platform!