IT Call Center Solutions

Call center IT support has never been more critical for corporations. Yet thanks to compressed time schedules, reduced budgets and other business challenges, many companies simply don’t have the time, resources, or know-how to implement an IT inbound call center. Not to mention, sudden personnel changes (sick time, employee turnover, etc.) puts additional stress on your IT outbound call center services.

Enter TeleDirect’s business process outsourcing (BPO) solution: a flexible, fully functional IT call center and IT answering service. If you need specific, detailed enhancements, our consultants will turn current weaknesses into strengths. And even if you don’t have an existing IT call center, no worries. Our call center platform is applicable across multiple industries, and TeleDirect’s proven call center IT solutions are ready to deploy at a moment’s notice.

In many ways, our call center platform is the ideal for your unique IT challenges. TeleDirect’s IT expertise encompasses a wide range of business types and industries, so we already have a template in place. At the same time, we realize every company has different IT needs. That’s why our IT answering service platform and other call center functions are completely customizable to handle your business requirements.

Boost Your IT Answering Services

Today’s IT call center services requires an intimate knowledge of daily business practices, proprietary company policies and flexible, work-anywhere capability. Plus, with functions such as software purchasing and implementation increasingly outsourced, you need an IT call center that’s both knowledgeable and customer-friendly. With TeleDirect’s BPO expertise, your IT service center will leverage all the advantages of tomorrow’s technology – today! Consider the benefits of using TeleDirect’s call center platform:

• Personal collaboration. With experienced in-house agents, TeleDirect always provides real-life support when you need it. While we realize the importance of a practical automated IT call center, there are times when personal consultation is required. And TeleDirect delivers the industry’s most dependable supplemental workforce.
• Exceptional infrastructure. With Amazon Web Services (AWS) and Twilio powering our cloud network, your organization will enjoy rapid, reliable IT support. And because of the cloud, we have all of your operations covered, whether you’re based in the United States or abroad.
• Advanced call center platform. From 24/7 live support to streamlined scripting tools, your IT inbound call center will enjoy TeleDirect’s technologically-savvy solutions to meet a variety of business challenges. From simple software setup to extended IT support, no other call center platform comes close to TeleDirect.

Take the next step with your IT answering service. Forget about incoming IT calls for a moment; to ensure your company stays relevant and responsive with outsourced IT assistance, the most important call is your next outbound call to TeleDirect. Give our office a call at (800) 776-1081, or sign up for a personalized consultation. Either way, our experienced IT service center experts will help you implement the best possible BPO solution – for today, tomorrow and beyond. Thanks for considering TeleDirect as your #1 IT call center support source.