IT Call Center Services
Our IT call center ensures that your customers resolve troubleshooting issues faster—without any strain on your existing team.
Can’t communicate with your customers?
Your crew might be IT geniuses, but if they can’t translate that knowledge for their customers, your business can suffer. With a TeleDirect call center solution, you can employ professional IT customer service reps who act as an extension of your team. Together, every troubleshooting issue can be solved in a snap.
IT Answering Service
At TeleDirect, we provide call center technology solutions to companies across America—and our IT answering service is unmatched. Our highly trained agents will take and respond to your IT calls with precision and care—and escalate to higher tiers whenever necessary.
24/7 Coverage
Tech issues don’t only arise during business hours. Your customers need a place to turn for troubleshooting help—and Monday morning isn’t going to cut it. That’s why so many successful IT companies are available 24/7. By outsourcing live overflow agents, that round-the-clock coverage is easy.
Customer Satisfaction Surveys
The best way to know if your IT services are doing well? Go right to the source and ask your customers. At TeleDirect, we make that easy by providing satisfaction surveys to your customers. It’s a great opportunity to pinpoint communication and customer service issues so you can improve business.
IT Call Center: Industry Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Americans working in tech in 2021
Tech companies in the USA
Help Desk & Triage Support Clients
We improve your customer experience and brand reputation
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.
What Out IT Call Center Services Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Experience the TeleDirect Difference
Call center IT support has never been more critical for corporations. Yet thanks to compressed time schedules, reduced budgets and other business challenges, many companies simply don’t have the time, resources, or know-how to implement an IT inbound call center. Not to mention, sudden personnel changes (absences, employee turnover, etc.) puts additional stress on your IT outbound call center services.
How can you overcome these considerable obstacles to ensure your IT answering services and other IT support call center activities stay on track?
Enter TeleDirect’s business process outsourcing (BPO) solution: a flexible, fully functional IT call center and IT answering service. If you need specific, detailed enhancements, our consultants will turn current weaknesses into strengths.
And even if you don’t have an existing IT call center, no worries. Our call center platform is applicable across multiple industries, and TeleDirect’s proven call center IT solutions are ready to deploy at a moment’s notice. From targeted enhancements to turnkey solutions, no other IT contact center puts you in complete control like TeleDirect!
In many ways, our call center platform is the ideal for your unique IT challenges. TeleDirect’s IT expertise encompasses a wide range of business types and industries, so we already have a template in place. At the same time, we realize every company has different IT needs. That’s why our IT answering service platform and other call center functions are completely customizable to handle your business requirements. Simply contact one of our IT support call center consultants today and we’ll find a solution that fits your timeframe and budget!
Boost Your IT Answering Services
Get ahead of the IT call center curve with our advanced analytics, on-point metrics, and robust backend technology. We’ll help you leverage business opportunities, manage incoming calls, master your outbound communication and much more. If you need a high performance IT support call center, rethink your communication platform with TeleDirect’s call center platform.
Connect with TeleDirect Today for World Class IT Contact Center Support Services
Take the next step with your IT answering service. +To ensure your IT answering service remains up to task in today’s competitive business environment, forget about your incoming IT calls for a moment; the most important call is your next outbound call to TeleDirect.
Give TeleDirect a call at (800) 776-1081, or sign up for a personalized consultation. Either way, our experienced IT service center experts will help you implement the best possible BPO solution – for today, tomorrow and beyond. Thanks for considering TeleDirect as your #1 IT call center support source.
IT Call Center FAQs
What is an IT call center?
A central hub for answers. When your customers run into tech-related issues, they contact your IT call center. A live agent will help troubleshoot the issue, or in more complex cases, escalate the call.
What are the two types of IT Call Centers?
In-house and outsourced. An in-house and outsourced call center perform the same action—tech support— but function differently. An in-house call center is operated by the company it represents. An outsourced call center is operated by a professional customer service company but works as an extension of your brand.
What sort of infrastructure is necessary for a good IT call center solution?
The cloud. At TeleDirect, we have Amazon Web Services (AWS) and Twilio powering our cloud network, so your organization will enjoy rapid, reliable IT support. And because of the cloud, we have all of your operations covered, whether you’re based in the United States or abroad. Today’s work-from-home trends align with our world-class IT call center services.
How can I trust that a BPO call center will represent our company the right way?
We become an extension of your team. From 24/7 live support to streamlined scripting tools, your IT call center will enjoy TeleDirect’s technologically savvy solutions in a way that represents YOUR brand and company. Whether you require a simple software setup to extended IT support, you can offer your customers and staff everything they need to solve every problem.
What are the crucial pieces of a successful IT call center?
Expertise. Today’s IT call center services require an intimate knowledge of daily business practices, proprietary company policies and flexible, work-from-anywhere capability. Plus, with functions such as software purchasing and implementation increasingly outsourced, you need an IT call center that’s knowledgeable and customer friendly. TeleDirect supplies all of that in droves…all you need to do is call (800) 776-1081.
