There are two main parts to your call, the script and the call flow. Let’s start by looking at each component to understand the full experience. Call Center Scripting vs. Call Flow Process: What are…
What Are the Main Types of Call Centers? There are 3 types of service call centers: inbound, outbound and IVR. Continue reading to learn more about which type will work for your business. What Are…
It doesn’t matter what industry you may be in—if you work with customers and clients of any type, you need to offer them proper support. Otherwise, they will not be loyal to your brand and…
Do you know how well your customer service team is performing? If you’re unsure of what type of experience your leads and clients are having, you should develop a way to track your customer service…
Whatever industry you’re in, one thing is for sure: customer service is key to satisfied clients and better business. However, if you’re letting your leads and clients experience dropped, missed or lost calls, you might…
Having a comprehensive knowledge base is not just for tech companies. Regardless of what industry you’re in, you can improve your customer service and public image by offering your staff and customers a comprehensive knowledge…
Wondering how to bring in customers to an auto dealership? Your products and marketing campaigns can only get you so far. For a booming business, you need a great reputation—and that comes from good customer…
Your customer relations department and public relations teams are entirely different operations. However, they intersect in crucial ways. In order to succeed in your public relations goals, your business needs to be on top of…
Whatever industry you may be in, it’s important that your customer experience and communication services are always on point. That means offering a stellar call center—but even the best can run into issues. Do you…
Shared vs Dedicated Contact Center Agents Regardless of what industry you’re in, customer service is paramount to your success. If you don’t provide first-class client support and contact services, you will see dissatisfied customers, lost…
