Taking some of the countless responsibilities off you and your employees can free up internal resources. Instead of rushing to answer phones at all hours, your team can focus on providing the best products and…
Toll-Free Phone Numbers
Learn how a toll-free phone number service can help expand business reach, build trust and optimize overall efficiency. Explore types, advantages and how to get a 1-800 number for business! What Is a Toll-Free Phone…
Maximizing Responsiveness: Enhancing Customer Support Through Business Call Forwarding
In today’s world, the customer experience is everything. And while technology has redefined whole industries, your clients still want real connections. So, why do so many businesses still rely on voicemail? In many instances, growth…
Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
Want to know more about your outbound call center performance? Metrics and KPI tracking will help you do this with ease. Measuring and examining your call center metrics and KPIs (key performance indicators) will provide…
What are Inbound Call Centers?
So, what is an inbound call center, anyway? What is an inbound call center, and how can it help my business grow? Your friends at TeleDirect are customer service experts, and we’re here to answer…
Call Center vs Contact Center: Understanding the Key Differences

Are you struggling to know the difference between a contact center and a call center? Let this article guide you through the key differences so that you can make an informed decision for your business…
Call Center Quality Assurance: Why Is It Important in Call Centers
Learn why call center quality assurance (QA) is essential for customer satisfaction. Our guide explores identifying improvements and overall benefits. Call Center Quality Assurance: Why Is It Important? Many companies focus intensely on quality assurance…
Importance of Great Customer Service in Healthcare and How to Provide it
Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Importance of Great Customer Service in Healthcare…
Multichannel vs. Omnichannel: What is the difference?
Discover the difference between multichannel and omnichannel contact center services. Learn how businesses can use each approach to engage with customers across channels and improve customer satisfaction. Multichannel vs. Omnichannel Contact Center: What Is the…
What Is CSAT? – CSAT Meaning, Calculations and Tips
If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is…
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