Your customer relations department and public relations teams are entirely different operations. However, they intersect in crucial ways. In order to succeed in your public relations goals, your business needs to be on top of…
10 Common Customer Complaints in Call Centers and How to Resolve Them
Whatever industry you may be in, it’s important that your customer experience and communication services are always on point. That means offering a stellar call center—but even the best can run into issues. Do you…
Shared vs Dedicated Contact Center Agents: What’s Right For You?
Shared vs Dedicated Contact Center Agents Regardless of what industry you’re in, customer service is paramount to your success. If you don’t provide first-class client support and contact services, you will see dissatisfied customers, lost…
IT Support Tier System Clearly Explained: 1, 2, 3
What Are Tiers in IT Support? It’s safe to assume that even if you don’t run a high-tech startup, your company still has substantial IT needs. Most companies run at least some facets of their…
Why Excellent Customer Call Back Service Matters for Your Business
Your customer service call back feature services are an important part of your sales process. Learn how call backs work and why they are a must for your business. Customer Call Back Service Not using…
What Creates a Positive Call Center Environment?
What Is a Positive Call Center Environment? Whether your business’ call center is in-house or outsourced, one thing is clear: a positive, fair working environment is paramount to your success. But what is a call…
What Is a BPO Call Center and What Does It Do?
If you’re new to the world of BPO services, it’s natural to have a few questions. That’s where we come in! Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over…
12 Essential Call Center Customer Service Tips to Deliver a First-Class Experience
Call Center Customer Service Tips for a First-Class Experience Whichever industry your business is in, your customer service levels matter—a lot. Businesses that offer top-notch customer service and support enjoy better brand awareness and reputation,…
Top 3 Financial Call Center Best Practices
Looking for the most effective call center strategies in the financial industry? At TeleDirect, we are experts on how to manage a call center efficiently in the finance sector! Today, we’re here to share our…
5 Trends in Government Contact Centers to Look Out For
Contact Center Solutions for Government Agencies As a government agency or organization, your business helps society run. That’s an enormous honor, but you also face much pressure. Whichever branch of government you’re in, you deal…
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