Unless you’ve been living under the proverbial rock these past five years, you’ve noticed how social media outlets have changed traditional business paradigms. Everything from revenue streams to advertising to ecommerce is, in some way,…
A sudden and sustained demand for your company’s products and services is a great situation – right? In most cases, yes. But one of your sales department’s most difficult “growing pains” occurs when a sudden…
Most companies require a business answering service. Yet many firms don’t have the in-house expertise or resources to effectively implement this important customer contact portal. TeleDirect offers a customized call center solution for a variety…
Remember when a call center was simply call center? TeleDirect does; we helped pioneer some of the innovative techniques that propelled 24/7 call centers into effective marketing machines. Your company’s ability to capture valuable inbound…
Click Here to Download this Guide According to the Centers for Medicare and Medicaid Services (CMS.gov), national health expenditures continue to rise at unprecedented rates. The average person in the United States spends almost $10,000…
Are you getting the best possible customer service from your call center? Or is your call center diminishing your customer service? How you answer that question will predict your company’s ability to weather current storms…
It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business…
In the telecommunications industry, the “communication” part isn’t always easy, especially between providers and clients. Sometimes, an unorthodox approach is desired – even necessary. The present state of virtual communications – building trust and ensuring…
Do your employees feel over-worked, constantly working over-time, and never seem to get enough done in their 8 hour shifts? Are your customers needing more assistance from you than you can provide? If these scenarios…
Have you noticed a steady decline in results from your team? If you are worried that your company is currently out of the resources to increase ROI, TeleDirect’s Dedicated Agent solution is the answer to…
