Growing your business is all about customers. Specifically, the acquisition of new clients and the retention of long-time customers. For those faithful clients who’ve been with you a while, knowing how to improve customer lifetime…
Everything your call center does – field calls, make appointments, outbound communication, you name it – is directly tied to one overreaching metric: customer service. Take care of your clients, and everything else just falls…
Robots are taking over everything, right? Manufacturing automation. Fast food restaurants. Even call centers. Much like factory workers and burger flippers, call center agents will soon be tossed into the ash-heap of history. Not so…
Imagine this: you run a busy doctor’s office. Your administrative staff spends much of their time working directly with patients in the office or filling records and reports. This makes it difficult to answer every…
Is your call center suffering from a high turnover rate and disengaged clients? The call center as a whole is invariably plagued by the proverbial revolving door of representatives. Yet some contact centers, individually, manage…
Well, 2020 is thankfully in the books. Unfortunately, many of the challenges the Worst Year in History introduced – limited face-to-face meetings, remote work, and more – are still here. Potentially for the long run….
It’s hard to believe, but 2020 will soon be history. And for most people, the current year can’t become the past soon enough. Since 2020 brought so many unprecedented challenges, year-end planning and projections for…
Trying times call for tried and true customer service capability. If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. From social unrest to a global pandemic to economic…
The Dual Meanings of WFH: Work from Home…and Work for Health(y Company Culture)! Even before COVID-19, the workplace was already trending toward a work-from-home reality. For employees, the flexibility accommodates a variety of lifestyles…
Improve Contact Center Performance: 5 Tips from Call Center Experts Is your call center currently an asset? Most companies regard their contact portal with ambivalence, but make no mistake – a well-run call center is…
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