Proven Leader in The American Call Center Outsourcing Industry
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Iowa or anywhere throughout the US.
Experience the TeleDirect Difference
Inbound call centers can be run-of-the-mill, but we offer something unique and agile. Iowa business leaders can expect personalized collaboration at every turn.
Achieve More with Your Call Center
TeleDirect offers a complete assessment of your current Iowa operations so that you can grow and scale. We’ll quickly replace outdated methods and system deficiencies.
Iowa Call Center Services by City
Iowa is a quintessential Midwestern state, known for rich agriculture, farming, hospitality, and pork production. Life insurance, annuities, and farming produce the most revenue for Iowa business.
- Cedar Falls
- Des Moines
- Iowa City
- Mount Pleasant
- Sioux City
Our Iowa Call Center Service Stats
Iowa clients choose us for excellent customer support and modern call center strategies.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Iowa Clients Are Saying
Iowa Call Center FAQs
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Iowa businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Iowa clients seek for growth.