A 24/7 U.S. Based Contact Center

New York Call Center Services

#1 US based call center solutions for businesses in the Empire State of New York. We provide an exceptional customer experience that helps you scale your business and increase revenue.

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve New York customers.

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Inbound Call Center

Dedicated inbound call center specialists focus on results-driven performance.

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Outbound Call Center

TeleDirect agents support outbound growth goals across multiple industries.

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IT and HelpDesk Support

Outsourced tech support grows business in New York through managed IT services.

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Lead Generation

Capitalize on potential business opportunities by connecting with prospects at the right moment.

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Customer Service

Scalable customer solutions deliver trusted experience and knowledge about your brand.

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Customer Retention

Address customer concerns and questions in real-time with round-the-clock service options.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert inbound communication strategies.

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Market Research

Take advantage of New York business opportunities with in-depth customer data, sourced by trained specialists.

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Leave Your Worries Behind

Nervous about outsourcing your New York call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.

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Optimize Call Performance

Grow your New York customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.

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Serve Multiple Industries

TeleDirect provides Seminar Edge, a full-scale reservation platform to create a user-friendly experience for New York call center clients, regardless of whether they work in marketing, insurance, or other key industries.

New York Call Center Services by City

New York has a little of everything, from the endless energy of New York City to the coastline and countryside. Major companies, investors, and small-town businesses thrive in this exceptionally diverse Northeast state.

  • Albany
  • Brooklyn
  • Coney Island
  • East Hampton
  • Ithaca
  • Manhattan
  • New York City
  • Rochester

Our New York Call Center Service Stats

Our New York clients choose us for enhanced business communication and dedication to customer service.

11 sec

Key Client Average Speed to Answer (ASA)


Dedicated Client Call Quality Assurance Score


Calls Monitored and Scored Monthly

What New York Clients Are Saying

New York Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for New York businesses. Our goal is to help you save resources and achieve growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is a true extension of your New York company and has multiple services to help you achieve new goals.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

Generate incredible New York business opportunities by trusting a call center in America.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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