Inbound Call Center
Dedicated inbound call center specialists focus on results-driven performance.
Outbound Call Center
TeleDirect agents support outbound growth goals across multiple industries.
A 24/7 U.S. Based Contact Center
New York Call Center Services
#1 US based call center solutions for businesses in the Empire State of New York. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve New York customers.
IT and HelpDesk Support
Outsourced tech support grows business in New York through managed IT services.
Lead Generation
Capitalize on potential business opportunities by connecting with prospects at the right moment.
Customer Service
Scalable customer solutions deliver trusted experience and knowledge about your brand.
Customer Retention
Address customer concerns and questions in real-time with round-the-clock service options.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert inbound communication strategies.
Market Research
Take advantage of New York business opportunities with in-depth customer data, sourced by trained specialists.
Leave Your Worries Behind
Nervous about outsourcing your New York call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.
Optimize Call Performance
Grow your New York customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
Serve Multiple Industries
TeleDirect provides Seminar Edge, a full-scale reservation platform to create a user-friendly experience for New York call center clients, regardless of whether they work in marketing, insurance, or other key industries.
New York Call Center Services by City
New York has a little of everything, from the endless energy of New York City to the coastline and countryside. Major companies, investors, and small-town businesses thrive in this exceptionally diverse Northeast state.
- Albany
- Brooklyn
- Coney Island
- East Hampton
- Ithaca
- Manhattan
- New York City
- Rochester
Our New York Call Center Service Stats
Our New York clients choose us for enhanced business communication and dedication to customer service.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What New York Clients Are Saying
New York Call Center FAQs
Who is the best call center service provider in New York?
With 24/7 inbound and outbound options, TeleDirect is the best solution for New York businesses. Our goal is to help you save resources and achieve growth at scale.
What are the 3 types of call centers in New York?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is a true extension of your New York company and has multiple services to help you achieve new goals.
How many calls can a TeleDirect New York call center handle?
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a New York call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the New York call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Generate incredible New York business opportunities by trusting a call center in America.
Our Accreditations
