TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve New York customers.
Nervous about outsourcing your New York call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.
Grow your New York customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
TeleDirect provides Seminar Edge, a full-scale reservation platform to create a user-friendly experience for New York call center clients, regardless of whether they work in marketing, insurance, or other key industries.
New York has a little of everything, from the endless energy of New York City to the coastline and countryside. Major companies, investors, and small-town businesses thrive in this exceptionally diverse Northeast state.
Our New York clients choose us for enhanced business communication and dedication to customer service.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for New York businesses. Our goal is to help you save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is a true extension of your New York company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.