Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Evergreen State of Washington. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve Washington customers.
Our professional inbound call center specialists focus on results-driven performance.
Comprehensive outbound services cater to any business need, across multiple industries.
Access a support structure that’s built with secure infrastructure and attention to detail.
Capitalize on incoming business opportunities by connecting with leads at the right moments.
Let us handle seamless enrollment for your Washington seminars, conferences, and even open enrollment.
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Finetune your printed marketing and online advertising using brand-focused communication.
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
From boutique shops in Olympia or buried in a software company in Seattle, your brand deserves knowledgeable and articulate support staff. Our agents undergo top-of-the-line training to make sure your customers receive professional, on-brand assistance.Â
Today’s fast-paced markets are successful for more than just taking calls; they are all about converting contacts into long-lasting relationships. Our Washington call centers have inbound and outbound specialists who offer communication strategies designed to improve retention and reduce churn.Â
Customers don’t keep regular hours, and neither do we. Whether you serve clients in Spokane’s healthcare corridor or the nightlife in downtown Seattle, we’re here 24/7 to keep your business thriving!Â
Washington is home to global tech leaders, thriving small businesses, and one of the nation’s most vibrant economies. Our Washington call centers manage over 10,000 calls daily, keep average wait times under 12 seconds, and help your brand stand out with service that reflects the professionalism your customers expect.
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Washington is where innovation meets natural beauty. With a booming economy driven by aerospace, tech, agriculture, and global logistics, Washington businesses, from startups in Redmond to tourism ventures in Port Angeles, rely on seamless customer support to scale and thrive. TeleDirect helps make that happen.
Contact us today to learn how our Washington call center services can drive your business forward!
A Pacific Northwestern gem, Washington is covered in dense forests and is known for its lumber production. The state also has booming cities that are home to mega-corporations like Microsoft.
Washington clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for Washington companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Washington-based company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help your Washington business flourish with a call center based in the US.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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