Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
Washington Call Center Services
#1 US based call center solutions for businesses in the Evergreen State of Washington. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve Washington customers.
Customer Service & Support
Access a support structure that’s built with secure infrastructure and attention to detail.
Lead Generation
Capitalize on incoming business opportunities by connecting with leads at the right moments.
Reservation Services
Let us handle seamless enrollment for your Washington seminars, conferences, and even open enrollment.
Appointment Setting
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Direct Response & Media Support
Finetune your printed marketing and online advertising using brand-focused communication.
Customer Retention
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
Washington-Ready Agents Show Your Best SideÂ
From boutique shops in Olympia or buried in a software company in Seattle, your brand deserves knowledgeable and articulate support staff. Our agents undergo top-of-the-line training to make sure your customers receive professional, on-brand assistance.Â
Customer Interactions That Drive LoyaltyÂ
Today’s fast-paced markets are successful for more than just taking calls; they are all about converting contacts into long-lasting relationships. Our Washington call centers have inbound and outbound specialists who offer communication strategies designed to improve retention and reduce churn.Â
Online and On-BrandÂ
Customers don’t keep regular hours, and neither do we. Whether you serve clients in Spokane’s healthcare corridor or the nightlife in downtown Seattle, we’re here 24/7 to keep your business thriving!Â
Experience the TeleDirect Difference
Washington is home to global tech leaders, thriving small businesses, and one of the nation’s most vibrant economies. Our Washington call centers manage over 10,000 calls daily, keep average wait times under 12 seconds, and help your brand stand out with service that reflects the professionalism your customers expect.
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Washington is where innovation meets natural beauty. With a booming economy driven by aerospace, tech, agriculture, and global logistics, Washington businesses, from startups in Redmond to tourism ventures in Port Angeles, rely on seamless customer support to scale and thrive. TeleDirect helps make that happen.
Contact us today to learn how our Washington call center services can drive your business forward!
Washington Call Center Services by City
A Pacific Northwestern gem, Washington is covered in dense forests and is known for its lumber production. The state also has booming cities that are home to mega-corporations like Microsoft.
- Auburn
- Everett
- Olympia
- Port Angeles
- Redmond
- Seattle
- Spokane
- Tacoma
Our Washington Call Center Service Stats
Washington clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
What Washington Clients Are Saying
Washington Call Center FAQs
Who is the best call center service provider in Washington?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Washington companies. We strive to help your business save resources and achieve growth at scale.
What are the 3 types of call centers in Washington?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Washington-based company and has multiple services to help you achieve new goals.
How many calls can TeleDirect Washington call center handle?
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Washington call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help your Washington business flourish with a call center based in the US.
