Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Peace Garden State of North Dakota. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve North Dakota customers.
Our professional inbound call center specialists focus on results-driven performance.
Comprehensive outbound services cater to any business need, across multiple industries.
Access a support structure that’s built with secure infrastructure and attention to detail.
Capitalize on incoming business opportunities by connecting with leads at the right moments.
Let us handle seamless enrollment for your North Dakota seminars, conferences, and even open enrollment.
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Finetune your printed marketing and online advertising using brand-focused communication.
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
If you’re nervous about handing off your customer communication, you’re not alone. We’ve spent years training our agents to adapt to your brand voice and values, becoming a true extension of your business.Â
North Dakota may be known for its wide-open plains and small-town charm, where relationships matter. TeleDirect’s North Dakota call center services help keep your customers loyal through attentive service and personalized experiences.Â
North Dakota businesses need communication solutions that are as reliable and hardworking as they are. Your business doesn’t have to stop when the sun sets. That’s why TeleDirect’s North Dakota call centers operate with 24/7 availability.Â
North Dakota leads the country with booming energy production, a strong agricultural backbone, and growing healthcare and technology sectors. Whether you’re based in a rural farming hub or a bustling downtown office, we’re not going to keep your customers waiting. We boast an average wait time of 11 seconds and handle around 10,000 calls a day.
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Qualification: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Whether your business supports local farmers, oil field operations, university students, or hospital patients, communication matters. With decades of experience and a service team you can rely on, TeleDirect helps North Dakota businesses succeed, one call at a time.Â
Contact us today to learn how our North Dakota call center services can drive your business forward!
North Dakota’s northwestern location in the US is home to beautiful natural landscapes, including Theodore Roosevelt National Park. The state’s most popular industries include agriculture, energy production, and tourism.
North Dakota clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for North Dakota companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your North Dakota company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help your North Dakota business thrive with a call center based in the US.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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