TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Connecticut customers
Rise above the competition with Tier I outsourced tech support for your Connecticut business. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
Lead response management depends on quick turnaround times and live insights. Ace your Connecticut sales goals by letting our call services center serve as an extension of your business.
TeleDirect’s outbound customer strategies are focused on your outbound sales strategies. Don’t lose sight of your goals, simply because you don’t have enough Connecticut resources. We’ll help you build and retain.
The Constitution State attracts visitors and businesses with its historical landmarks, education institutions, proximity to major metropolitan hubs, and classic New England history and charm.
Our Connecticut clients choose us for business growth and forward-thinking outbound strategies.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Connecticut company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.