A 24/7 U.S. Based Contact Center

Connecticut Call Center Services

#1 US based call center solutions for businesses in The Constitution State of Connecticut. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Connecticut customers

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Inbound Call Center

Dedicated inbound call center specialists focus on results-driven performance.

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Outbound Call Center

TeleDirect agents support outbound growth goals across multiple industries.

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Customer Service

Scalable customer solutions deliver trusted experience and knowledge about your brand.

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Lead Generation

Capitalize on potential business opportunities by connecting with prospects at the right moment.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using expert communication strategies.

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Market Research

Leverage your Connecticut business opportunities with in-depth customer data, sourced by trained specialists.

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Tier I Tech Support

Outsourced tech support grows business in Connecticut through managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with round-the-clock service options.

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Offer First-Class Tech Support

Rise above the competition with Tier I outsourced tech support for your Connecticut business. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.

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Respond in Perfect Time

Lead response management depends on quick turnaround times and live insights. Ace your Connecticut sales goals by letting our call services center serve as an extension of your business.

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Adopt Aggressive Strategies

TeleDirect’s outbound customer strategies are focused on your outbound sales strategies. Don’t lose sight of your goals, simply because you don’t have enough Connecticut resources. We’ll help you build and retain.

Connecticut Call Center Services by City

The Constitution State attracts visitors and businesses with its historical landmarks, education institutions, proximity to major metropolitan hubs, and classic New England history and charm.

  • Bloomfield
  • Bridgeport
  • Danbury
  • East Haven
  • Hartford
  • Middletown
  • New Haven
  • Waterford

Our Connecticut Call Center Service Stats

Our Connecticut clients choose us for business growth and forward-thinking outbound strategies.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Connecticut Clients Are Saying

Connecticut Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for Connecticut businesses. Our goal is to help you save resources and achieve growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Connecticut company and has multiple services to help you achieve new goals.

TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

Build strong business foundations by partnering with a call center in America.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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