A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in The Constitution State of Connecticut. We provide an exceptional customer experience that helps you scale your business and increase revenue.
4.4
TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve Connecticut customers
Dedicated inbound call center specialists focus on results-driven performance.
TeleDirect agents support outbound growth goals across multiple industries.
Scalable customer solutions deliver trusted experience and knowledge about your brand.
Capitalize on potential business opportunities by connecting with prospects at the right moment.
Finetune your printed marketing and online advertising using expert communication strategies.
Leverage your Connecticut business opportunities with in-depth customer data, sourced by trained specialists.
Outsourced tech support grows business in Connecticut through managed IT services.
Address customer concerns and questions in real-time with round-the-clock service options.
Rise above the competition with Tier I outsourced tech support for your Connecticut business. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
Lead response management depends on quick turnaround times and live insights. Ace your Connecticut sales goals by letting our call services center serve as an extension of your business.
TeleDirect’s outbound customer strategies are focused on your outbound sales strategies. Don’t lose sight of your goals, simply because you don’t have enough Connecticut resources. We’ll help you build and retain.
The Constitution State attracts visitors and businesses with its historical landmarks, education institutions, proximity to major metropolitan hubs, and classic New England history and charm.
Our Connecticut clients choose us for business growth and forward-thinking outbound strategies.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Connecticut company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
Build strong business foundations by partnering with a call center in America.
Contact us today for a personalized consultation. We'll respond immediately and come up with a gameplan. Together.