Inbound Call Center
Discover uninterrupted access to our dedicated inbound call agents who specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries—ideal for the Hoosier State.
A 24/7 U.S. Based Contact Center
Indiana Call Center Services
#1 US based call center solutions for businesses in The Hoosier State of Indiana. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect reduces operational costs and removes the stress of running internal call center operations on your own. Highly trained inbound call center and outbound experts will help expand your brand’s reach.
Customer Service
With personalized attention to detail, our customer service options are trusted in multiple industries.
Market Research
Take full advantage of your Indiana business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts Indiana business opportunities with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced options.
Reservation Services
Book for insurance, marketing, education, and other needs with highly trained inbound representatives.
Scheduled Callbacks
Reduce hold times and eliminate missed appointments with simple, customer-focused solutions.
Create User-Friendly Choices
We’ve helped book over 1.6 million customer reservations. Rely on our user-friendly experiences to accelerate your customer’s options in Indiana.
Find Modern Retention Strategies
Deliver on-point messaging to Indiana customers to resolve common complaints and keep customers happy. Reduce attrition with expert outbound agents.
Increase Productivity
Prevent over-stressed internal IT teams with outsourced IT services that keep all the important parts of your Indiana business in motion.
Indiana Call Center Services by City
Indiana is in the heart of the US midwest, known for its rolling farmlands and agricultural production. The Hoosier State also attracts local business, collegiate sports, and museum visitors.
- Bedford
- Bloomington
- Evansville
- Fort Wayne
- Indianapolis
- Madison
- Richmond
- South Bend
Our Indiana Call Center Service Stats
Our Indiana clients choose us for our track record of success and user-friendly offerings.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Indiana Clients Are Saying
Indiana Call Center FAQs
Who is the best call center service provider in Indiana?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Indiana businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Indiana ?
Call centers are typically inbound, outbound, or a blended model. At TeleDirect, you’ll have access to all of these services so that you can expand your customer reach and save money.
How many calls can the TeleDirect Indiana call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in an Indiana call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the Indiana call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Indiana clients seek for growth.
A trusted US based call center to grow your Indiana business.
Our Accreditations
