A 24/7 U.S. Based Contact Center

New Mexico Call Center Services

#1 US based call center solutions for businesses in the Land of Enchantment of New Mexico. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve New Mexico customers.

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Inbound Call Center

Our professional inbound call center specialists focus on results-driven performance.

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Outbound Call Center

Comprehensive outbound services cater to any business need, across multiple industries.

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Customer Service & Support

Access a support structure that’s built with secure infrastructure and attention to detail.

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Lead Generation

Capitalize on incoming business opportunities by connecting with leads at the right moments.

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Direct Response & Media Support

Finetune your printed marketing and online advertising using brand-focused communication.

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Appointment Setting

Automated services and live agent support build an appointment and reservation system your clients will appreciate.

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Reservation Services

Let us handle seamless enrollment for your New Mexico seminars, conferences, and even open enrollment.

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Customer Retention

Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.

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Ditch Your Fears

Nervous about outsourcing your New Mexico call center needs? Don’t be! Reps undergo rigorous selection and training so that we can represent your brand and bring your vision to life.

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Optimize Call Performance

Grow your New Mexico customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.

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Captivate Callers 24/7

If you’re running New Mexico ads and commercials but don’t have support outside of traditional business hours, you’re missing out. 24/7 services allow you to process orders and sales instantly.

New Mexico Call Center Services by City

New Mexico is famous for its desert landscapes, natural landmarks, and for being the birthplace of the atomic bomb. The state’s unique history also includes Native American culture and heritage.

  • Acoma
  • Albuquerque
  • Carlsbad
  • Deming
  • Grants
  • Los Alamos
  • Roswell
  • Sante Fe

Our New Mexico Call Center Service Stats

New Mexico clients choose TeleDirect for on-brand messaging and personalized customer service options.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What New Mexico Clients Are Saying

New Mexico Call Center FAQs

With 24/7 inbound and outbound options, TeleDirect is the best solution for New Mexico companies. We strive to help your business save resources and achieve growth at scale.

Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your New Mexico company and has multiple services to help you achieve new goals.

TeleDirect’s highly trained agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.

TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.

TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.

American stars

Help your customers thrive with a call center based in the US.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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