Inbound Call Center
Our professional inbound call center specialists focus on results-driven performance.
Outbound Call Center
Comprehensive outbound services cater to any business need, across multiple industries.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Land of Enchantment of New Mexico. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve New Mexico customers.
Our professional inbound call center specialists focus on results-driven performance.
Comprehensive outbound services cater to any business need, across multiple industries.
Access a support structure that’s built with secure infrastructure and attention to detail.
Capitalize on incoming business opportunities by connecting with leads at the right moments.
Finetune your printed marketing and online advertising using brand-focused communication.
Automated services and live agent support build an appointment and reservation system your clients will appreciate.
Let us handle seamless enrollment for your New Mexico seminars, conferences, and even open enrollment.
Create a competitive edge with personalized responses, aggressive outbound strategies, and a singular focus.
New Mexico is home to scientific breakthroughs and high-speed innovation, so why should your customer service be any different? TeleDirect agents go through a rigorous selection and training process to represent the values of your brand.
Our expert New Mexico call centers deploy world-class customer retention strategies to keep your customers engaged and loyal. A happy customer is a loyal customer!
New Mexico may rest under starry skies, but your business never has to go dark. TeleDirect’s 24/7 support means you are always available to process sales and manage customer inquiries. Customers will know they matter to you when they’re able to receive service even at 2 AM!
TeleDirect agents take approximately 10,000 calls a daily. Out of all of those calls, they maintain a 98% quality assurance score. With a wait time of 11 seconds, your customers are taken care of in a timely and professional manner.Â
Our New Mexico call center solutions deliver reliable, high-impact solutions that are designed to optimize your operations, boost your customer retention and drive sustainable growth.Â
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.
Lead Generation: Engage prospects with timely, conversion-focused strategies.
Customer Service & Retention: Round-the-clock support to ensure loyalty and lasting relationships.
We want to be the partner you deserve! We handle everything from complex inbound inquiries to strategic outbound outreach calls. With our innovative tools and reliable support, our agents make sure every interaction counts.Â
Contact TeleDirect today to get started!aily
New Mexico is famous for its desert landscapes, natural landmarks, and for being the birthplace of the atomic bomb. The state’s unique history also includes Native American culture and heritage.
New Mexico clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for New Mexico companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your New Mexico company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Help your customers thrive with a call center based in the US.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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