TeleDirect’s call center outsourcing reduces operational costs and streamlines call center operations. Our highly trained inbound call center and outbound call center experts are here to serve Utah customers.
Grow your Utah customer base with personalized attention and delivery methods. TeleDirect helps you increase retention and eliminate attrition due to lack of resources.
If you’re running Utah-based ads and commercials but don’t have support outside of traditional business hours, you’re missing out. 24/7 services allow you to process orders and sales instantly.
Our lead response management teams know that timing is everything in your Utah business. Capture data from incoming leads and put it to work, whenever those requests come in.
In the Western US, Utah is home to stunning, one-of-a-kind landscapes and scenery. From Zion National Park to the Sundance Film Festival, Utah attracts visitors for unique and memorable experiences.
Utah clients choose TeleDirect for on-brand messaging and personalized customer service options.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for Utah companies. We strive to help your business save resources and achieve growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Utah company and has multiple services to help you achieve new goals.
TeleDirect’s highly trained agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.