Inbound Call Center
Dedicated inbound call center agents provide top-notch experiences for customers.
Outbound Call Center
Outbound business solutions delivered by highly-trained, results-driven agents.
A 24/7 U.S. Based Contact Center
Alabama Call Center Services
#1 US based call center solutions for businesses in Yellowhammer State of Alabama call center. We provide an exceptional customer experience that helps you scale your business and increase revenue.
VERIFIED COMPANY
Proven Leader in The American Call Center Outsourcing Industry
We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.
Lead Qualification
Experience genuine call engagement that converts prospects into happy customers.
Market Research
Gather valuable market insights from agents who specialize in info-sourcing.
Customer Service
As an extension of your company, we deliver professionalism and expertise.
Telesales and Upsales
Proactively identify new opportunities for lead conversion and closed deals.
Overflow & After Hours Support
Enjoy 24/7/365 service with high agent uptimes to serve your customers.
Scheduled Callbacks
Never forget a pre-scheduled call for your customers’ convenience.
Generate More Sales
Don’t miss out on additional opportunities to convert customers and close deals in Alabama. Outbound specialists are trained to handle strategic callbacks, lead follow-ups, and satisfaction surveys
Enjoy Round-the-Clock Coverage
Customer needs don’t stop at 5:00 p.m. Provide Alabama customers with extended support at any time, and keep your service options flowing smoothly.
Leverage Technical Support
Outsourced tech support is one more way to deliver white-glove experiences for Alabama customers. We’ll handle heavy call volumes and increased infrastructure demand—guaranteed.
Alabama Call Center Services by City
Alabama is an iconic state along the Gulf Coast, well-known for universities, historical attractions, and aerospace facilities. Business, manufacturing, and engineering corporations drive industry growth in Alabama.
- Birmingham
- Huntsville
- Mobile
- Montgomery
- Ozark
- Prichard
- Tuscaloosa
- Tuskegee
Our Alabama Call Center Service Stats
Alabama clients choose us for industry-leading response times and exceptional quality assurance scores.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Alabama Clients Are Saying
Alabama Call Center FAQs
Who is the best call center service provider Alabama?
TeleDirect is a 24/7 U.S. based call center for clients in Alabama. With inbound and outbound options, we help you save time and grow revenue.
What are the 3 types of call center in Alabama?
Call centers are inbound, outbound, or blended. As an extension of your company, TeleDirect offers multiple services to help you take advantage of every opportunity.
How many calls can TeleDirect Alabama call center handle?
TeleDirect’s trained and specialized agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to each new caller or opportunity.
What is a good average speed to answer in Alabama call center?
At TeleDirect, our average time to answer is only 11 seconds. Agents reduce caller wait and handling times to deliver better experiences all-around.
What is the average calls per day at the Alabama call center?
On average, our monthly call center call volume is 9,400 calls. This equates to 300+ calls daily. We score nearly 1,700 calls to ensure exceptional results.
A U.S. based call center that quickly scales your business.
Our Accreditations
