A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in Yellowhammer State of Alabama call center. We provide an exceptional customer experience that helps you scale your business and increase revenue.
We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.
Don’t miss out on additional opportunities to convert customers and close deals in Alabama. Outbound specialists are trained to handle strategic callbacks, lead follow-ups, and satisfaction surveys
Outsourced tech support is one more way to deliver white-glove experiences for Alabama customers. We’ll handle heavy call volumes and increased infrastructure demand—guaranteed.
Alabama is an iconic state along the Gulf Coast, well-known for universities, historical attractions, and aerospace facilities. Business, manufacturing, and engineering corporations drive industry growth in Alabama.
Alabama clients choose us for industry-leading response times and exceptional quality assurance scores.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a 24/7 U.S. based call center for clients in Alabama. With inbound and outbound options, we help you save time and grow revenue.
Call centers are inbound, outbound, or blended. As an extension of your company, TeleDirect offers multiple services to help you take advantage of every opportunity.
TeleDirect’s trained and specialized agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to each new caller or opportunity.
At TeleDirect, our average time to answer is only 11 seconds. Agents reduce caller wait and handling times to deliver better experiences all-around.
On average, our monthly call center call volume is 9,400 calls. This equates to 300+ calls daily. We score nearly 1,700 calls to ensure exceptional results.