A 24/7 U.S. Based Contact Center

Alabama Call Center Services

#1 US based call center solutions for businesses in Yellowhammer State of Alabama call center. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

We are here to help you reduce costs and take the headache out of running internal call center operations. Cut out the middleman and work directly with our inbound call center and outbound call center experts in Alabama or anywhere throughout the US.

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Inbound Call Center

Dedicated inbound call center agents provide top-notch experiences for customers.

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Outbound Call Center

Outbound business solutions delivered by highly-trained, results-driven agents.

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Lead Qualification

Experience genuine call engagement that converts prospects into happy customers.

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Market Research

Gather valuable market insights from agents who specialize in info-sourcing.

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Customer Service

As an extension of your company, we deliver professionalism and expertise.

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Telesales and Upsales

Proactively identify new opportunities for lead conversion and closed deals.

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Overflow & After Hours Support

Enjoy 24/7/365 service with high agent uptimes to serve your customers.

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Scheduled Callbacks

Never forget a pre-scheduled call for your customers’ convenience.

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Generate More Sales

Don’t miss out on additional opportunities to convert customers and close deals in Alabama. Outbound specialists are trained to handle strategic callbacks, lead follow-ups, and satisfaction surveys

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Enjoy Round-the-Clock Coverage

Customer needs don’t stop at 5:00 p.m. Provide Alabama customers with extended support at any time, and keep your service options flowing smoothly.

Technical Support

Leverage Technical Support

Outsourced tech support is one more way to deliver white-glove experiences for Alabama customers. We’ll handle heavy call volumes and increased infrastructure demand—guaranteed.

Alabama Call Center Services by City

Alabama is an iconic state along the Gulf Coast, well-known for universities, historical attractions, and aerospace facilities. Business, manufacturing, and engineering corporations drive industry growth in Alabama.

  • Birmingham
  • Huntsville
  • Mobile
  • Montgomery
  • Ozark
  • Prichard
  • Tuscaloosa
  • Tuskegee

Our Alabama Call Center Service Stats

Alabama clients choose us for industry-leading response times and exceptional quality assurance scores.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Alabama Clients Are Saying

Alabama Call Center FAQs

TeleDirect is a 24/7 U.S. based call center for clients in Alabama. With inbound and outbound options, we help you save time and grow revenue.

Call centers are inbound, outbound, or blended. As an extension of your company, TeleDirect offers multiple services to help you take advantage of every opportunity.

TeleDirect’s trained and specialized agents handle nearly 10,000 calls monthly. We respond with speed, precision, and professionalism to each new caller or opportunity.

At TeleDirect, our average time to answer is only 11 seconds. Agents reduce caller wait and handling times to deliver better experiences all-around.

On average, our monthly call center call volume is 9,400 calls. This equates to 300+ calls daily. We score nearly 1,700 calls to ensure exceptional results.

American stars

A U.S. based call center that quickly scales your business.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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