Inbound Call Center
Take advantage of dedicated inbound call agents that specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries.
A 24/7 U.S. Based Contact Center
Ohio Call Center Services
#1 US based call center solutions for businesses in the Buckeye State of Ohio. We provide an exceptional customer experience that helps you scale your business and increase revenue.
VERIFIED COMPANY
Proven Leader in The American Call Center Outsourcing Industry
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Ohio or anywhere throughout the US.
Customer Service
Agile and scalable customer service options provide trusted experience and knowledge.
Market Research
Leverage your Ohio business opportunities with in-depth customer data and outbound insights.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert communication strategies.
Seminar & Event Registration
Help Ohio tourists and attendees register with less stress and greater satisfaction.
Tier I Tech Support
Outsourced tech support boosts business in Ohio with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Keep More of Your Customers
Attracting new prospects is essential, but businesses need to keep Ohio customers happy. Give your business a competitive advantage with attentive customer service options.
Improve Productivity with Support
Troubleshooting customer IT issues puts a strain on your Ohio resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
Serve Multiple Industries at Once
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Ohio call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Ohio Call Center Services by City
In the heart of the US, Ohio is a thriving state with a mix of everything. From collegiate and professional sports, to amusement parks, to farmland, visitors and residents can enjoy multiple experiences in this lakeside state.
- Akron
- Canton
- Cincinnati
- Cleveland
- Dayton
- Euclid
- Newark
- Toledo
Our Ohio Call Center Service Stats
Ohio clients choose us for professional customer retention and proven tech solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Ohio Clients Are Saying
Ohio Call Center FAQs
Who is the best call center service provider in Ohio?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Ohio businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Ohio ?
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
How many calls can a TeleDirect Ohio call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in an Ohio call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average number of calls per day at the Ohio call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Ohio clients seek for growth.
Discover results-driven US based call center outsourcing in the state of Ohio.
Our Accreditations
