Inbound Call Center
Take advantage of dedicated inbound call agents that specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries.
A 24/7 U.S. Based Contact Center
Ohio Call Center Services
#1 US based call center solutions for businesses in the Buckeye State of Ohio. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Ohio or anywhere throughout the US.
Customer Service
Agile and scalable customer service options provide trusted experience and knowledge.
Market Research
Leverage your Ohio business opportunities with in-depth customer data and outbound insights.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert communication strategies.
Seminar & Event Registration
Help Ohio tourists and attendees register with less stress and greater satisfaction.
Tier I Tech Support
Outsourced tech support boosts business in Ohio with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Customer Loyalty in the Buckeye State
TeleDirect’s Ohio call centers use retention strategies that help businesses reduce churn and deliver consistent service that help build brand loyalty.Â
IT Support Build to Keep Ohio Running
Whether you’re in Akron’s advanced manufacturing scene or Dayton’s tech corridor, tier 1 IT support can help eliminate the stress caused by network issues or basic troubleshooting. TeleDirect’s Ohio call center services take care of the basics so your in-house teams can stay focused on higher priority tasks.Â
Flexible Support for Ohio’s Top Industries
Ohio’s economy touches nearly every industry, and TeleDirect’s flexible reservation platform and custom call center scale with your industry’s demands to help you stay ahead in a fast-paced market.Â
Experience the TeleDirect Difference
Ohio offers the perfect blend of big-city energy and small-town charm, supported by strong economic sectors like manufacturing, healthcare, education, and logistics. Whether you’re booking appointments in Dayton or responding to clients in Toledo, our agents are ready to act. We boast an average wait time of 11 seconds and handle around 10,000 calls a day.
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
Whether you’re managing a regional retail network or serving clients in Ohio’s booming healthcare sector, our agents are ready to represent your brand with professionalism and care.
Contact us today to learn how our Ohio call center services can drive your business forward!
Ohio Call Center Services by City
In the heart of the US, Ohio is a thriving state with a mix of everything. From collegiate and professional sports, to amusement parks, to farmland, visitors and residents can enjoy multiple experiences in this lakeside state.
- Akron
- Canton
- Cincinnati
- Cleveland
- Dayton
- Euclid
- Newark
- Toledo
Our Ohio Call Center Service Stats
Ohio clients choose us for professional customer retention and proven tech solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
What Ohio Clients Are Saying
Ohio Call Center FAQs
Who is the best call center service provider in Ohio?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Ohio businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Ohio ?
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
How many calls can a TeleDirect Ohio call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every day. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in an Ohio call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Discover results-driven US based call center outsourcing in the state of Ohio.
