A 24/7 U.S. Based Contact Center

Kentucky Call Center Services

#1 US based call center solutions for businesses in the Bluegrass State of Kentucky. We provide an exceptional customer experience that helps you scale your business and increase revenue.

TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY

Proven Leader in The American Call Center Outsourcing Industry

TeleDirect helps you reduce costs and eliminate the hassle of running internal call center operations. Work directly with our highly trained inbound call center and outbound call center experts in Kentucky or anywhere throughout the US.

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Inbound Call Center

Take advantage of dedicated inbound call agents that specialize in your needs.

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Outbound Call Center

TeleDirect supports outbound growth goals across multiple state industries.

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Customer Service

Agile and scalable customer service options provide trusted experience and knowledge.

Telesales and Upsells

Increase your bottom line with a proven upsell structure that really works.

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Reservation Services

Book for insurance, marketing, education, and other needs through expert inbound representatives.

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Market Research

Leverage your Kentucky business opportunities with in-depth customer data.

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Tier I Tech Support

Outsourced tech support boosts business in Kentucky with managed IT services.

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Customer Retention

Address customer concerns and questions in real-time with outsourced service options.

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Retain Key Customers

Attracting new prospects is essential, but businesses also need to retain and keep Kentucky customers happy. Discover your competitive advantage with attentive customer support.

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Increase IT Efficiency

Troubleshooting customer IT and helpdesk issues can put a strain on your Kentucky tech resources. Avoid bottlenecks with our outsourced support and managed IT services.

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Make More Sales

TeleDirect has decades of experience with moving the sales process forward through telesales. Our proven outbound strategies are high-performing and deliver results for Kentucky clients.

Kentucky Call Center Services by City

The Bluegrass State is recognized for charm and culture, including horse racing events, the bourbon trail, and even baseball. Kentucky offers business opportunities in the retail and restaurant space, sporting, athletics, and manufacturing.

  • Boonesborough
  • Bowling Green
  • Danville
  • Frankfort
  • Lexington
  • Louisville
  • Middlesboro
  • Richmond

Our Kentucky Call Center Service Stats

Kentucky clients choose us for increased IT productivity and competitive outbound sales strategies.

11 sec

Key Client Average Speed to Answer (ASA)

98%

Dedicated Client Call Quality Assurance Score

1.7k

Calls Monitored and Scored Monthly

What Kentucky Clients Are Saying

Kentucky Call Center FAQs

TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Kentucky businesses. We offer flexible and scalable solutions that help you save time and resources.

Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.

TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.

TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.

Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Kentucky clients seek for growth.

American stars

Let US based call center outsourcing become your ticket to growth.

We'll Help You Grow While You Pay-As-You-Go.

Fill out the form below to learn how we can help you with your call center and answering service needs.

Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.

  • No Monthly Contracts
  • No Monthly Fees
  • Just Flexible Prepaid Minute Blocks
TrustScore 4.5 out of 5

4.4

VERIFIED COMPANY
Once you fund or pre-pay for a block of minutes, any unused minutes will automatically roll over to the next month for up to 2 years!
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  • At TeleDirect, we know how crucial discretion and privacy are to you and your clients.
    We promise that we will never sell, trade or give your contact information to anyone else.
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