Inbound Call Center
Take advantage of dedicated inbound call agents that specialize in your needs.
Outbound Call Center
TeleDirect supports outbound growth goals across multiple state industries.
A 24/7 U.S. Based Contact Center
Kentucky Call Center Services
#1 US based call center solutions for businesses in the Bluegrass State of Kentucky. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect helps you reduce costs and eliminate the hassle of running internal call center operations. Work directly with our highly trained inbound call center and outbound call center experts in Kentucky or anywhere throughout the US.
Customer Service
Agile and scalable customer service options provide trusted experience and knowledge.
Telesales and Upsells
Increase your bottom line with a proven upsell structure that really works.
Reservation Services
Book for insurance, marketing, education, and other needs through expert inbound representatives.
Market Research
Leverage your Kentucky business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts business in Kentucky with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Retain Key Customers
Attracting new prospects is essential, but businesses also need to retain and keep Kentucky customers happy. Discover your competitive advantage with attentive customer support.
Increase IT Efficiency
Troubleshooting customer IT and helpdesk issues can put a strain on your Kentucky tech resources. Avoid bottlenecks with our outsourced support and managed IT services.
Make More Sales
TeleDirect has decades of experience with moving the sales process forward through telesales. Our proven outbound strategies are high-performing and deliver results for Kentucky clients.
Kentucky Call Center Services by City
The Bluegrass State is recognized for charm and culture, including horse racing events, the bourbon trail, and even baseball. Kentucky offers business opportunities in the retail and restaurant space, sporting, athletics, and manufacturing.
- Boonesborough
- Bowling Green
- Danville
- Frankfort
- Lexington
- Louisville
- Middlesboro
- Richmond
Our Kentucky Call Center Service Stats
Kentucky clients choose us for increased IT productivity and competitive outbound sales strategies.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Kentucky Clients Are Saying
Kentucky Call Center FAQs
Who is the best call center service provider Kentucky?
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Kentucky businesses. We offer flexible and scalable solutions that help you save time and resources.
What are the 3 types of call centers in Kentucky?
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
How many calls can TeleDirect Kentucky call center handle?
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
What is a good average speed to answer in a Kentucky call center?
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
What is the average call volume per day at the Kentucky call center?
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Kentucky clients seek for growth.
Let US based call center outsourcing become your ticket to growth.
Our Accreditations
