A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Mountain State of West Virginia. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in West Virginia or anywhere in the US.
Dedicated inbound call center agents provide top-notch experiences for customers.
Outbound business solutions delivered by highly-trained, results-driven agents.
With personalized collaboration, our customer service options are trusted across multiple industries.
Address customer concerns and questions in real-time with outsourced service options.
Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.
Help West Virginia tourists and attendees register with less stress, faster booking times, and better support.
Outsourced tech support boosts business in West Virginia with managed IT services.
Take full advantage of your West Virginia business opportunities with in-depth customer data.
Attracting new prospects is essential, but businesses also need to retain and keep West Virginia customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.
With TeleDirect’s Tier I outsourced tech support, your West Virginia-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for West Virginia call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Because the state is home to many mountains, rolling hills, and dense forests, it’s a great place to enjoy the wild outdoors. Historically, West Virginia has also been known for mining, energy production, and manufacturing.
West Virginia clients choose us for successful customer retention and lead generation management.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for West Virginia businesses. Our goal is to help you save resources and achieve corporate growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your West Virginia-based company and has multiple services to help you accelerate your growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
An American Call Center to grow your business and expand your customer resources.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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