TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in West Virginia or anywhere in the US.
Attracting new prospects is essential, but businesses also need to retain and keep West Virginia customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.
With TeleDirect’s Tier I outsourced tech support, your West Virginia-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for West Virginia call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Because the state is home to many mountains, rolling hills, and dense forests, it’s a great place to enjoy the wild outdoors. Historically, West Virginia has also been known for mining, energy production, and manufacturing.
West Virginia clients choose us for successful customer retention and lead generation management.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
With 24/7 inbound and outbound options, TeleDirect is the best solution for West Virginia businesses. Our goal is to help you save resources and achieve corporate growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your West Virginia-based company and has multiple services to help you accelerate your growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.