Inbound Call Center
Dedicated inbound call center agents provide top-notch experiences for customers.
Outbound Call Center
Outbound business solutions delivered by highly-trained, results-driven agents.
A 24/7 U.S. Based Contact Center
#1 US based call center solutions for businesses in the Mountain State of West Virginia. We provide an exceptional customer experience that helps you scale your business and increase revenue.
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in West Virginia or anywhere in the US.
Dedicated inbound call center agents provide top-notch experiences for customers.
Outbound business solutions delivered by highly-trained, results-driven agents.
With personalized collaboration, our customer service options are trusted across multiple industries.
Address customer concerns and questions in real-time with outsourced service options.
Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.
Help West Virginia tourists and attendees register with less stress, faster booking times, and better support.
Outsourced tech support boosts business in West Virginia with managed IT services.
Take full advantage of your West Virginia business opportunities with in-depth customer data.
IT headaches are common, especially for small and mid-sized operations. Thankfully, TeleDirect’s West Virginia call center solutions are standing by to take care of your customers’ IT concerns with our Tier 1 IT and helpdesk support.Â
Responsive and personalized 24/7 support helps your company grow. So get on those country roads, and take your customers home with our West Virginia call centers’ genuine and professional service.Â
From healthcare to finance, education, and travel, our West Virginia call centers have solutions to handle your appointment setting and reservations. With Seminar Edge, our streamlined platform gives your customers the smooth booking services they deserve.Â
West Virginia may be one of the smaller states by population, but its commitment to growth and innovation is anything but. Our clients handle everything from rural infrastructure projects to customer support for tourism and government initiatives. We help them stay ahead with real-time engagement, scalable support, and a proven ability to handle over 10,000 calls daily, with average wait times of just 11 seconds.
We offer expert services tailored to your needs:
U.S.-Based, Native English-Speaking Agents: Professional communication that represents your brand.Â
Inbound Call Support: Seamless handling of customer inquiries to enhance satisfaction.Â
Outbound Campaigns: Targeted outreach to expand your customer base and increase revenue.Â
IT and Helpdesk Support: Reliable technical solutions to keep operations running smoothly.Â
Lead Generation: Engage prospective leads with timely, conversion-focused strategies.Â
Customer Service & Retention: 24/7 support that helps promote and maintain loyalty and lasting relationships.Â
From the peaks of the Allegheny Mountains to the streets of Shepherdstown, West Virginia businesses thrive on strong relationships, and TeleDirect helps you build them.Â
Contact us today to learn how our West Virginia call center services can drive your business forward!Â
Because the state is home to many mountains, rolling hills, and dense forests, it’s a great place to enjoy the wild outdoors. Historically, West Virginia has also been known for mining, energy production, and manufacturing.
West Virginia clients choose us for successful customer retention and lead generation management.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Service Industry Benchmark
Teledirect’s answering service provides great results. While its not as personal as having your own staff answer the phones I have yet to loose a lead from this service and as a result our office employees are able to get more work done with fewer interruptions! Kat is an amazing account manager who is very responsive and always willing to help ensure we are getting the best quality possible.
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
With 24/7 inbound and outbound options, TeleDirect is the best solution for West Virginia businesses. Our goal is to help you save resources and achieve corporate growth at scale.
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your West Virginia-based company and has multiple services to help you accelerate your growth.
TeleDirect’s highly trained agents handle up to 10,000 monthly daily. We respond with speed, precision, and professionalism to every caller or opportunity.
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
An American Call Center to grow your business and expand your customer resources.
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Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
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