We are here to help you reduce costs and take the frustration out of running internal call center operations. Remove the middleman, and work directly with our inbound call center and outbound call center experts in Wisconsin or anywhere throughout the US.
Attracting new prospects is helpful, but keeping Wisconsin customers happy is a top priority. Give your business a competitive advantage with attentive customer service options.
Troubleshooting customer IT issues puts a strain on your Wisconsin IT resources and tech teams, causing unnecessary stress. Avoid bottlenecks with outsourced support and managed IT services.
TeleDirect provides Seminar Edge, a full-scale reservation platform to create a user-friendly experience for Wisconsin call center clients, regardless of whether they work in marketing, insurance, or other key industries.
Wisconsin is home to lakeside views and some of the most bustling dairy production in the United States. With diverse recreation, education, and business opportunities, it’s a great location to live or visit.
Our Wisconsin clients choose us for inbound professionalism and expert outbound support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
TeleDirect is a U.S. based call center with 24/7 inbound and outbound offerings for Wisconsin businesses. We offer flexible and scalable solutions that help you save time and resources.
Call centers can be inbound, outbound, or a blended model. TeleDirect provides multiple services across all categories so that you can expand your customer reach and save money.
TeleDirect’s highly trained agents handle close to 10,000 calls every month. We provide speed, precision, and professionalism when interacting with every unique caller or business use case.
TeleDirect’s average time to answer incoming calls is 11 seconds. Our agents are focused on reducing wait and handling times to create exceptional experiences for your customers.
Our monthly call center call volume is 9,400 calls, which equates to over 300 calls daily. We score close to 2,000 calls to achieve results that Wisconsin clients seek for growth.